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Freelance Aws Sysops Administrator Jobs (NOW HIRING)

CACI

DevOps Systems Administrator

Chantilly, VA · On-site

$86K - $181K/yr

AWS Solutions Architect - Associate or AWS SysOps Administrator - Associate. This position is contingent on funding and may not be filled immediately. However, this position is representative of ...

ManTech International

$89 - $148/hr

AWS certifications such as Solutions Architect, SysOps Administrator, Developer, Advanced Networking, or Security. Security Clearance Requirements: * Must be a US Citizen and able to obtain and ...

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How much do freelance aws sysops administrator jobs pay per year?

As of Sep 7, 2026, the average yearly pay for freelance aws sysops administrator in the United States is $64,903.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $75,000.00 per year, depending on experience, location, and employer.

What is the difference between Freelance Aws Sysops Administrator vs Freelance Cloud Support Engineer?

AspectFreelance Aws Sysops AdministratorFreelance Cloud Support Engineer
CertificationsAWS Certified SysOps Administrator, Cloud certificationsAWS Certified Solutions Architect, Cloud certifications
Work EnvironmentManaging AWS infrastructure, deployment, and automationProviding technical support, troubleshooting cloud issues
Employer UsageOrganizations needing cloud operations managementClients requiring technical support and issue resolution
Search IntentComparing cloud operations roles, managing AWS environmentsSeeking cloud support services, troubleshooting help

Freelance Aws Sysops Administrators focus on managing, deploying, and automating AWS infrastructure, while Freelance Cloud Support Engineers primarily troubleshoot and resolve cloud-related issues. Both roles require cloud certifications and work in similar environments, but their core responsibilities differ in scope and focus.

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Freelance Aws Sysops Administrator jobs near you
Infographic showing various Freelance Aws Sysops Administrator job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, 2% Part Time, and 6% Contract. Highlights an 79% Physical, 6% Hybrid, and 15% Remote job distribution, with an average salary of $64,903 per year, or $31.2 per hour.

AWS Connect Administrator

Cognizant Technology Solutions

Des Moines, IA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Key responsibilities

  • Administer and support Amazon Connect environments, including configuration and maintenance of contact flows, queues, routing profiles, and user profiles.

  • Support contact center operations by troubleshooting issues, ensuring high availability, and participating in incident response activities.

  • Design, configure, and maintain IVR and call routing workflows, and support platform integrations and automation initiatives.

Cognizant rating

7.0

Company rating: 7.0 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

59th of 72 rated business consultants

Job description

Job Description - AWS Connect Administrator
Position Title AWS Connect Administrator / Contact Center Platform Administrator
Location : Remote
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Key Responsibilities
Amazon Connect Administration
  • Administer and support Amazon Connect environments across production and non-production instances.
  • Configure and maintain:
    • Contact Flows
    • Queues
    • Routing Profiles
    • Agent Profiles
    • Security Profiles
    • Hours of Operation
    • Quick Connects
    • Call Recording Settings
  • Manage user onboarding, modifications, and deprovisioning.
  • Perform platform health monitoring and issue resolution.

Contact Center Operations Support
  • Ensure high availability and operational stability of the contact center environment.
  • Support Service Desk and Contact Center teams during operational incidents.
  • Troubleshoot call routing, telephony, IVR, agent connectivity, and voice quality issues.
  • Participate in major incident response and service restoration activities.
  • Support 24x7 operations when required.

Contact Flow & IVR Management
  • Design, configure, and maintain IVR and call routing workflows.
  • Implement self-service capabilities and automated call handling.
  • Optimize customer journeys and call containment strategies.
  • Support business requirements for queue management and customer experience improvements.

Platform Integration
  • Support integrations between Amazon Connect and:
    • ServiceDesk Plus
    • ServiceNow
    • CRM Platforms
    • Active Directory
    • Microsoft Teams
    • Lambda Functions
    • AWS Services
    • Reporting Platforms
  • Collaborate with development teams on API integrations and workflow automation.
  • Assist in deploying customer experience enhancement solutions.

Reporting & Analytics
  • Develop and maintain operational dashboards and reports.
  • Monitor:
    • Call Volumes
    • Abandonment Rates
    • Service Levels
    • Average Handle Time (AHT)
    • Agent Utilization
    • Customer Experience Metrics
  • Support executive and customer governance reporting.
  • Identify performance trends and service improvement opportunities.

Security & Compliance
  • Administer security profiles and access controls.
  • Ensure compliance with organizational security policies.
  • Support audit activities and reporting requirements.
  • Maintain platform configuration documentation and operational runbooks.
  • Implement and monitor platform governance controls.

Automation & Continuous Improvement
  • Drive automation opportunities using:
    • AWS Lambda
    • Amazon Connect Flows
    • Amazon Lex
    • Power Automate
    • APIs
  • Reduce manual operational activities through workflow optimization.
  • Support AI-enabled customer interaction initiatives.
  • Participate in platform modernization and transformation projects.

Required Technical Skills
Amazon Connect
  • Amazon Connect Administration
  • Contact Flow Design
  • Queue Management
  • Routing Profiles
  • Security Profiles
  • User Management
  • Real-Time Monitoring
  • Historical Reporting
  • Contact Center Operations

AWS Services
  • AWS IAM
  • AWS Lambda
  • Amazon S3
  • Amazon CloudWatch
  • Amazon Lex
  • AWS SNS
  • AWS API Gateway

Contact Center Technologies
  • IVR Design and Support
  • ACD Call Routing
  • Voice and Telephony Platforms
  • Omnichannel Contact Center Support
  • Workforce Optimization Concepts
  • Call Recording Solutions

ITSM & Service Operations
  • ServiceDesk Plus
  • ITIL Foundation Concepts
  • Incident Management
  • Problem Management
  • Change Management
  • Knowledge Management

Preferred Skills
  • Amazon Connect CCP
  • Salesforce Service Cloud Voice
  • Amazon Lex Chatbots
  • Genesys
  • Five9
  • NICE inContact
  • Power BI
  • Microsoft Teams Voice
  • ServiceNow Integration
  • Contact Center AI Solutions

Key Competencies
  • Customer Service Orientation
  • Contact Center Operations
  • Troubleshooting and Root Cause Analysis
  • Communication Skills
  • Stakeholder Management
  • Process Improvement
  • Documentation and Knowledge Management
  • Incident and Escalation Management

Preferred Certifications
  • AWS Certified Cloud Practitioner
  • AWS Certified SysOps Administrator
  • AWS Certified Solutions Architect Associate
  • Amazon Connect Certification (Preferred)
  • ITIL Foundation

Key Performance Indicators (KPIs)
Operational KPIs
  • Platform Availability (%)
  • Service Level Achievement (%)
  • Call Routing Accuracy
  • Contact Flow Success Rate
  • Incident Resolution SLA Compliance

Customer Experience KPIs
  • Average Speed to Answer (ASA)
  • Average Handle Time (AHT)
  • Abandonment Rate
  • Customer Satisfaction (CSAT)
  • First Contact Resolution (FCR)

Platform KPIs
  • Change Success Rate
  • Call Quality Metrics
  • Reporting Accuracy
  • Automation Adoption
  • Platform Security Compliance

The Salary for this position will be 110,000 and 130000 yearly depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

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