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Fraud Ops Manager Jobs (NOW HIRING)

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Fraud Operations Specialist I

$50K - $63K/yr

About the Role: As a Fraud Operations Specialist, you will join a growing Fraud Ops team and ... Time management and efficiency: must be able to meet specified SLAs for claim reviews * Bachelors ...

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Payments Fraud Investigator

OR · On-site +1

Fraud Ops is responsible for developing and maintaining scalable processes related to fraud ... management of fraudulent accounts across our global analyst network * Investigate, mitigate, and ...

Cardless

Head of Fraud Operations

San Francisco, CA · On-site

Work with Product and Engineering to prioritize and shape the fraud ops tooling roadmap: case management, analyst workstations, investigation tooling, and workflow automation. * Collaborate with ...

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Manager, Fraud Intelligence

$157K - $182K/yr

Own AI agent performance tracking and optimization for Fraud Ops, driving continuous accuracy and ... Exceptional communication and stakeholder management skills, with a proven ability to work cross ...

Stripe

Payments Fraud Investigator

Fraud Ops is responsible for developing and maintaining scalable processes related to fraud ... management of fraudulent accounts across our global analyst network * Investigate, mitigate, and ...

Extend

Manager, Fraud Intelligence

$157K - $182K/yr

... management, end-to-end automated fulfillment, and product protection and shipping protection ... Own AI agent performance tracking and optimization for Fraud Ops, driving continuous accuracy and ...

Brex

Fraud Operations Associate

New York, NY · Hybrid

$86K - $108K/yr

Specifically, you will manage daily workflows related to transaction fraud, first-party fraud, and ... Ability to own & ship projects that are on Fraud Ops roadmap with full autonomy * Able to use AI ...

Brex

Fraud Operations Associate

Seattle, WA · Hybrid

$86K - $108K/yr

Specifically, you will manage daily workflows related to transaction fraud, first-party fraud, and ... Ability to own & ship projects that are on Fraud Ops roadmap with full autonomy * Able to use AI ...

Brex

Fraud Operations Associate

San Francisco, CA · Hybrid

$86K - $108K/yr

Specifically, you will manage daily workflows related to transaction fraud, first-party fraud, and ... Ability to own & ship projects that are on Fraud Ops roadmap with full autonomy * Able to use AI ...

Brex

Fraud Operations Associate

Salt Lake City, UT · Hybrid

$76K - $96K/yr

Specifically, you will manage daily workflows related to transaction fraud, first-party fraud, and ... Ability to own & ship projects that are on Fraud Ops roadmap with full autonomy * Able to use AI ...

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Fraud Ops Manager information

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$54.5K

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How much do fraud ops manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for fraud ops manager in the United States is $113,553.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,000.00 and $133,000.00 per year, depending on experience, location, and employer.

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For Fraud Ops Manager jobs, the most frequently searched job titles are:

Infographic showing various Fraud Ops Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $113,553 per year, or $54.6 per hour.

Fraud Ops Sr Manager - C13 -

Jacksonville, FL • On-site

Citigroup, Inc.
Banking and Credit Intermediation • 5 - 10K employees
Learn more about Citigroup, Inc.external

$93K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Citibank rating

8.4

Company rating: 8.4 out of 10

Based on 179 frontline employees who took The Breakroom Quiz

39th of 176 rated banks

Job description

The Fraud Ops Sr Manager is a senior management level position responsible for accomplishing results through the management of a team (Citi Vendors or Inter-Affiliates) or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.
Responsibilities:
  • Manage one or more teams (Citi Vendors or Inter-Affiliates) and a component of the fraud loss portfolio
  • Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer centric balance
  • Monitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud losses
  • Provide evaluative judgment based on information analysis in complicated and unique situations
  • Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities
  • Ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:
  • 6-10 years of experience in a related role
  • Basic knowledge of the industry required
  • Proven success in a similar position
  • Demonstrated ability to persuade and influence others
  • Consistently demonstrates clear and concise written and verbal communication
  • Demonstrated ability to remain unbiased in a diverse working environment

Education:
  • Bachelor's degree/University degree or equivalent experience

Job Family Group:
Operations - Services
Job Family:
Fraud Operations
Time Type:
Full time
Primary Location:
Jacksonville Florida United States
Primary Location Full Time Salary Range:
$93,440.00 - $140,160.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date:
Mar 27, 2025
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting

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About Citigroup Inc

Sourced by ZipRecruiter

We live in an increasingly complex world. Companies these days are either born global or are going global at record speed. Business and geopolitics are forging an entirely new dynamic and consumers now expect financial services to be a seamless part of their digital lives. Citi is a bank that’s uniquely positioned for this moment. Through our vast global network and our on-the-ground expertise, we can connect the dots, anticipate change and empathize the needs of our clients and customers in ways that other banks simply cannot. Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We have set expectations for how we must act to bring our mission to life. These expectations are at the heart of our Leadership Principles – we take ownership, we deliver with pride and we succeed together.

Industry

Banking and credit intermediation

Company size

5,001 - 10,000 Employees

Headquarters location

New York City, NY, US

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