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Fraud Operations Team Lead Jobs (NOW HIRING)

Valerie Health

Operations Team Lead

Chattanooga, TN · On-site

$70K - $90K/yr

About the Role We're looking for an Operations Team Lead to manage a group of Ops Coordinators while also contributing directly to customer delivery work and strategic projects. In this role, you ...

TEKsystems

Operations Team Lead

Cary, NC · On-site

$40/hr

Description Position Overview The Team Lead is responsible for the day-to-day people management, performance coaching, and operational oversight of our client's Operations advisors. The Team Lead ...

United Community Bank

Fraud Agent I

Blairsville, GA · On-site

$18 - $24.33/hr

Identify suspicious or unusual account activity and escalate complex or high-priority cases to the Fraud Agent Team Lead or Fraud Operations leadership. * Customer Interaction * Make outbound calls ...

Millerknoll

Operations Team Lead

Batavia, OH · On-site

General Purpose As an Operations Team Lead, you'll assist in leading and coordinating the day-to-day activities for the assigned shift, including that all resources are assigned in a manner to meet ...

Engine

Senior Manager, Fraud Operations

$121K - $168K/yr

Lead and develop a team of Fraud Analysts, setting investigation standards, documentation quality, and performance expectations * Establish fraud classification and labeling infrastructure - define ...

United Community Bank

Fraud Agent I

Greenville, SC

$18/hr

Identify suspicious or unusual account activity and escalate complex or high-priority cases to the Fraud Agent Team Lead or Fraud Operations leadership. * Customer Interaction * Make outbound calls ...

United Community Bank

Fraud Agent I

Greenville, SC · On-site

$18 - $24.33/hr

Identify suspicious or unusual account activity and escalate complex or high-priority cases to the Fraud Agent Team Lead or Fraud Operations leadership. * Customer Interaction * Make outbound calls ...

United Community Bank

Fraud Agent I

Blairsville, GA

$18/hr

Identify suspicious or unusual account activity and escalate complex or high-priority cases to the Fraud Agent Team Lead or Fraud Operations leadership. * Customer Interaction * Make outbound calls ...

Primo Brands

Operations Team Lead

Miramar, FL · On-site

$73K/yr

Responsibilities As an Operations Team Lead you'll be an integral part of our branch frontline leadership team! Candidates must have highly-developed communication skills and demonstrate strong ...

Primo Brands

Operations Team Lead

Miramar, FL · On-site

$73K/yr

Responsibilities As an Operations Team Lead you'll be an integral part of our branch frontline leadership team! Candidates must have highly-developed communication skills and demonstrate strong ...

United Community Bank

Fraud Agent I

Blairsville, GA

$13.50 - $18.25/hr

Identify suspicious or unusual account activity and escalate complex or high-priority cases to the Fraud Agent Team Lead or Fraud Operations leadership. * Customer Interaction * Make outbound calls ...

Cardless, Inc

Head of Fraud Operations

San Francisco, CA · On-site

This is a player-coach role: you'll lead a team of fraud analysts and investigators while staying ... Manual review operations * Fraud investigations You will be responsible for the people, processes ...

Primo Brands

Operations Team Lead

Miramar, FL · On-site

$73K/yr

As an Operations Team Lead you'll be an integral part of our branch frontline leadership team! Candidates must have highly-developed communication skills and demonstrate strong leadership by leading ...

MVB

Sr. Director, Fraud Advisory

Promotes operational excellence of the fraud program within the Enterprise Compliance Advisory function; * Lead incident response team for fraud incidents, to include fraud prevention; * Provide ...

Talanto

We are seeking a dedicated and detail-oriented Senior Fraud Operations Specialist to join our Fraud Ops team. In this senior role, you will lead complex fraud investigations and drive data-informed ...

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Fraud Operations Team Lead information

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$12

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$64

How much do fraud operations team lead jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for fraud operations team lead in the United States is $27.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $31.01 per hour, depending on experience, location, and employer.

What does a Fraud Operations Team Lead do?

A Fraud Operations Team Lead is responsible for managing a team that monitors, detects, and investigates fraudulent activities within an organization, typically in the financial or e-commerce sector. They oversee daily operations, set team goals, train staff, and ensure compliance with regulatory requirements. Additionally, they develop strategies to prevent and respond to fraud, analyze trends, and collaborate with other departments to minimize financial loss. Their role is crucial in maintaining the integrity and security of the organization’s transactions.

What are the key skills and qualifications needed to thrive as a Fraud Operations Team Lead, and why are they important?

To thrive as a Fraud Operations Team Lead, you need strong analytical skills, knowledge of fraud detection methodologies, and experience in financial operations, often supported by a relevant degree or industry certifications (such as CFE). Familiarity with fraud management systems, case management tools, and data analysis software is typically required. Leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and coordinating investigations. These skills and qualities ensure efficient fraud detection, effective team performance, and the protection of organizational assets.

What are some common challenges faced by a Fraud Operations Team Lead, and how can they be addressed?

As a Fraud Operations Team Lead, one of the main challenges is staying ahead of constantly evolving fraud tactics while ensuring your team is well-trained and responsive. Balancing the need for thorough investigations with maintaining quick turnaround times is another frequent hurdle. Effective communication between departments, ongoing training, and leveraging up-to-date fraud detection technologies are key strategies for overcoming these challenges. Additionally, fostering a collaborative team environment helps to share knowledge and develop best practices for complex cases.

What is the difference between Fraud Operations Team Lead vs Fraud Analyst?

AspectFraud Operations Team LeadFraud Analyst
CredentialsTypically requires experience in fraud detection, certifications like CFE or ACFE beneficialOften requires a degree in finance, criminal justice, or related field; certifications like CFE helpful
Work EnvironmentLeads teams, manages fraud prevention strategies, collaborates across departmentsAnalyzes transactions, investigates fraud cases, reports findings
Employer & Industry UsageUsed in financial services, e-commerce, banking sectorsCommonly employed in similar industries for fraud detection roles

The Fraud Operations Team Lead oversees fraud prevention teams and strategies, focusing on leadership and coordination. In contrast, the Fraud Analyst primarily conducts investigations and analyzes data to identify fraudulent activity. Both roles require fraud detection knowledge and industry experience, but the Team Lead has additional responsibilities in team management and strategic planning.

What cities are hiring for Fraud Operations Team Lead jobs?

Cities with the most Fraud Operations Team Lead job openings:

What states have the most Fraud Operations Team Lead jobs?

States with the most job openings for Fraud Operations Team Lead jobs include:

What are popular job titles related to Fraud Operations Team Lead jobs?

For Fraud Operations Team Lead jobs, the most frequently searched job titles are:

Infographic showing various Fraud Operations Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $58,139 per year, or $28 per hour.

Operations Team Lead

Chattanooga, TN • On-site

Valerie Health
See more jobs at Valerie Healthexternal

$70K - $90K/yr

Full-time

Re-posted 6 days ago

Job description

About the Company
Valerie Health is the AI front office for independent provider groups. We are reimagining how independent practices operate by using AI to modernize patient and provider communication, enhance care, and drive industry changing operational efficiencies.
Why join us now?
Team: We are led by Pete Shalek (2x health tech exits, including a $600M acquisition by Optum) and Nitin Joshi (scaled Uber Eats + Health, Stripe Connect, and Bridge, acquired by Stripe for $1.1B). Beyond our founders, our team brings DNA from category leaders (Uber, Stripe, Meta), high growth unicorns, and top consulting firms.
Trajectory: We partner with leading independent specialty groups across the U.S., automating hundreds of thousands of tasks each month and growing 50%+ month over month with 300% net revenue retention.
Funding: We have raised $39M from world class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup.
About the Role
We're looking for an Operations Team Lead to manage a group of Ops Coordinators while also contributing directly to customer delivery work and strategic projects.
In this role, you will lead a team responsible for delivering work to customers while remaining close to the day-to-day operational workflows. You will focus on developing people, ensuring reliable delivery from your team, and maintaining ownership of a high vis/complex customer. This role combines people leadership and hands-on operational ownership. You will coach and develop operators, ensure clear expectations and accountability, and support customer success by directly contributing to delivery in a meaningful way.
You will report to the Director of Operations and partner closely with Operations leadership as well as cross-functionally with Engineering and Customer teams. This is a leadership role for someone who can both develop strong operators and contribute meaningfully to delivery in a fast-moving operational environment.
What You'll Do
  • Lead and Develop Your Team: Directly manage a group of Ops Coordinators, providing coaching, performance feedback, and development opportunities. Set clear expectations, reinforce operational standards, and address performance gaps early to ensure consistent delivery.
  • Delivery Ownership: Serve as the POC (Point of Contact) for select customers and/or own complex delivery projects and operational initiatives, ensuring work is executed accurately and on time.
  • Support Live Operations: Help stabilize delivery during high-volume periods by prioritizing work, resolving operational issues, and stepping in when necessary to support the team and maintain continuity.
  • Proactively Identify Risks: Stay close to day-to-day delivery and team dynamics, identifying risks to delivery quality, team health, or workflow performance early and intervening or escalating to leadership when needed.
  • Support Scheduling and Coverage: Partner with the owner of live ops on shift scheduling and workload distribution to ensure balanced coverage across customers and workflows. Help identify and fill coverage gaps as needed to maintain delivery continuity and meet operational demand.
About You
Experience
  • 3+ years of experience in operations, delivery, or service environments.
  • Experience working in fast-paced environments where delivery quality and responsiveness matter.
  • Proven experience managing, coaching, and developing team members within an operational team.
  • Comfortable working within operational systems and workflows, with experience using dashboards, spreadsheets, and performance metrics.
Attributes
  • Operational Focus: You stay close to day-to-day delivery and operate effectively in a fast-paced environment. You help keep work moving, adapt as priorities shift, and step in to support the team when volume or complexity increases.
  • Ownership Mentality: You take responsibility for the quality and completion of work across your scope. When issues arise, you help drive them toward resolution and ensure nothing falls through the cracks.
  • Bias Toward Execution: You move quickly from identifying a problem to helping implement a solution. You follow through on commitments and help ensure work is completed accurately and on time.
  • People Support: You support the development of Ops Coordinators through day-to-day guidance, coaching, and feedback. You reinforce team standards and contribute to a culture of accountability and improvement.
  • Structured Thinking: You approach operational problems with clarity and organization. You help prioritize work effectively and communicate clearly with teammates and leadership when issues arise.
Comp
  • $70-90K

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