Fraud Operations Manager Jobs in Gurnee, IL (NOW HIRING)

The Coordinator Child Care is responsible for overseeing the day-to-day management and administrative functions of the Child Care Subsidy program. Responsible for staff supervision, mentoring and development, quality control, community advocacy and networking to further program goals and objectives. 

RESPONSIBILITY LEVEL:

Responsible for providing child care related services to Wisconsin Shares participants at the Kenosha County Job Center/Human Services Building.  This position is responsible for the supervision of the Child Care Coordination Unit which includes monitoring child care subsidies, paying providers through the state system, overseeing child care fraud, providing quality control in all aspects of the Units' responsibilities and coordinating community advocacy and networking for the development of quality child care.

PRINCIPAL DUTIES:

1. Provide child care case management services to eligible populations.

2. Supervise staff of child care case workers, providing support, mentoring/coaching and disseminating information as appropriate to them.

3. Make child care referrals to appropriate resources, respond to participant needs through close monitoring of alerts and strong communication with team members. 

4. Assist in the development, coordination and implementation of policies, rules and procedures for child care regulation.

5. Maintain appropriate county policies and procedures for child care subsidy authorization and payment.

6. Complete payment adjustments for participants through state systems. 

7. Oversee child care audit process including finalizing child care overpayments and Intentional Program Violation (IPV) fraud referrals.

8. Prepare and present at child care overpayment and IPV fraud referral hearings.

9. Manage updates and completion of monthly child care reports.

10. Conduct training and provide consultation and updates on child care regulation, licensing, and related issues. Review and revise training as necessary. 

11. Disseminate policy and procedure changes to all personnel in a timely manner.

12. Assist families in locating a regulated child care provider and provide information on what to look for in a regulated child care setting.

13. Serve as a contact point for families who have questions and/or concerns regarding their eligibility and authorization for child care services.

14. Conduct regular and on-going unit meetings to ensure all child care unit staff are informed and provided any necessary updates/information and address any issues or concerns as needed. 

15. Attend regional child care meetings for an increase in knowledge with upcoming changes and events.

16. Maintain appropriate state guidelines for payment of providers and have the ability to answer questions regarding the length of authorizations or the calculation of the payment rates.

17. Coordinate with Resource and Referral, the Bureau of Regulation and Licensing and the local certification agency to assist in the development of child care slots in Kenosha County.

18. Maintain standards of confidentiality.

19. Perform other duties as assigned and necessary for the effective operation of the Child Care Coordination Unit.

REQUIREMENTS:

1. High School Diploma required, Bachelor's Degree in liberal arts, human services or related field strongly preferred. 

2. Strong understanding of oversights in accounting and child care audits.

3. Three years' experience preferred; preferably in social services or early childhood education.

4. Valid driver's license and access to an insured vehicle for use in the performance of the job functions.

CORE COMPETENCIES:

1. Knowledge of the child care subsidy program including state rules and regulations.

2. Knowledge and experience in the development, implementation, and evaluation of programs and policies related to child care.

3. Ability to establish professional, cooperative working relationships with participants, providers, other agency staff and community organizations and effectively communicate with them.

4. Knowledge of the child care market within the community, communicating frequently with the child care programs and other agencies as necessary.

5. Ability to understand and communicate complex and fluctuating rules and regulations.

6. Ability to advocate for participants' issues related to child care within the Job Center, and at the county and state level.

7. Knowledge of child care issues, parenting concerns, and community resources.

8. Ability to maintain accurate information and an efficient record keeping system.  This includes compiling data for reports and written analysis. 

9. Ability to set priorities, identify and solve work related problems, and work independently as well as in a team environment.

10. Knowledge of poverty and its impact on the personal, social, and vocational development of public welfare recipients.

PHYSICAL/SENSORY DEMANDS:

1. Ability to move throughout office areas.

2. Ability to effectively and professionally communicate in written and verbal form with individuals eligible for programming, employees, and other agencies' staff. 

3. Ability to visually monitor work area.

4.  Ability to manipulate computer/typewriter keyboard.

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

Equal Opportunity Employer

 (SEW)