Fraud Operations Manager Jobs in California (NOW HIRING)

JOB SUMMARY:

This role is dedicated to assessing and identifying risks associated with fraud impacting the bank and its customers. The investigator collaborates closely with banking, treasury, and operations teams to conduct comprehensive fraud investigations. This position demands strong analytical skills, attention to detail, and the ability to prioritize and manage assigned tasks effectively.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop thorough, clear, and well written investigative reports supported with strong documentation
• Review and resolve fraud alert transactions through the Bank’s transaction monitoring software to identify unusual or suspicious account activity and/or financial crime patterns.
• Analyze documents, reports, and other relevant data to detect instances of fraud and mitigate potential losses
• Analyze transactional data, assessing historical client activity to help make determinations of irregular activities.
• Interact with other banks, companies, or local, state, and federal authorities when necessary
• Partner with cross-functional teams to support fraud investigations and ensure a seamless flow of information
• Use bank systems and resources to evaluate accounts and situations that may require unique treatment and a specialized approach
• Interview victims, witnesses, and/or suspects to obtain details of an incident
• Triage alerts or incidents and escalate timely to the appropriate departments or managers
• Responsible for composing case narratives and completion of the initial Suspicious Activity Report (SAR) recommendation and justification
• Assist with editing and updating internal departmental procedures
• Maintain up-to-date knowledge of industry fraud trends, leveraging expertise to implement proactive fraud prevention strategies
• Performs other duties as assigned

REQUIRED SKILLS AND ABILITIES:

• Strong written and verbal skills
• Highly analytical mindset with the capability to interpret complex information and draw actionable insights
• Proficient in Excel and Word
• Strong organizational skills to handle multiple tasks and meet deadlines in a fast-paced environment.
• Solid understanding of fraud detection practices and techniques, combined with a commitment to preventing financial losses for the bank and its customers
• Understands and comply with requirements of all laws and regulations applicable to the position including FinCEN and FFIEC guidance

Education/Licenses/Work Experience:

• Preferred experience with FIS Horizon and Verafin.
• The successful candidate will possess a Bachelor’s Degree or the equivalent combination of education and experience; 3+ years of direct experience in the Fraud Investigations field preferred.
• 5+ years of banking and/or law enforcement experience in fraud, operations, compliance, or BSA setting is required.

Work Environment

• Standard office environment with a moderate noise level.

Physical Demands

The work environment characteristics and physical requirements described here are representative of those which an employee in this position encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Remain in a stationary position for sustained periods of time.
• Occasionally move about inside the office to access filing cabinets and/or other office machinery.
• Occasionally required to raise objects up to 25 pounds from a lower to a higher position, move objects horizontally from position to position with, and/or bend body downward and forward, and/or extend hands and/or arms in any direction to access files and/or other office machinery.
• Consistent use of a computer and/or other office machinery is required, such as a keyboard, calculator, copy machine, scan machine, and/or computer printer.
• Making substantial and repetitive movements (motions) of the wrists, hands, and/or fingers.
• Close visual acuity is required to perform activities including, but not limited to, preparing and analyzing data and figures, transcribing, viewing a computer terminal, and/or extensive reading.
• Regularly required to communicate verbally with employees, clients, and vendors.