Fraud Operations Agent Jobs (NOW HIRING)

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)Please review the following job description:Develop and own the fraud risk management policy and control strategy for a product or risk area with accountability for loss, efficiency and customer experience outcomes. Manage team responsible for agile design and execution of significant investment and strategic programs with cross-enterprise scope to execute control strategy.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Lead definition and delivery of solutions to complex problems that result in the reduction of fraud losses, reduction in operating expenses and/or enhancements to client experience

2. Own relationship with key business partners in risk, product, technology, and other line-of-business organizations as appropriate

3. Manage team of execution managers, leads and analysts

4. Leads the assessment of potential new projects, analyzing opportunity and defining approach and business case

5. Prioritize opportunities and set the agenda for team's work in the space in partnership with executives and leaders from across organizations

6. Manage relationships with third-party vendors, Enterprise Technology and other resources required to execute initiatives

7. Owns the execution and delivery of results

8. Lead and structure complex analysis of current state process and issues/gaps, defines future state process and roadmap to achieve the future state

9. Manage creation of standard project management deliverables including project plans, process maps, technical requirements/user stories and status updates units

10. Acts as a change agent to influence the strategic direction of initiatives

11. Extensive cross-organization coordination including fraud operations, product & channel technology teams, strategy & analytics and cyber security

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree or equivalent education

2. 7-10 years of financial services work experience, including fraud management experience

3. Strong leadership and communication skills

4. Experience leading projects and driving change

5. Management experience

Preferred Qualifications:

Prior experience leading fraud operational functions.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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