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Fraud Customer Service Jobs in Iowa (NOW HIRING)

BankIowa

Client Servicing Teller

Cedar Rapids, IA · On-site

$15.25 - $19.75/hr

Perform all assigned client service and operational functions as shown on the teller training ... Respond to customer fraud issues following card procedures and ID Theft procedures * May be ...

BankIowa

Client Servicing Teller

Waterloo, IA · On-site

$15.10 - $16.10/hr

Perform all assigned client service and operational functions as shown on the teller training ... Respond to customer fraud issues following card procedures and ID Theft procedures * May be ...

Sun Tan City

Sales Associate - Part Time

Bettendorf, IA · On-site

$11/hr

Provide excellent customer service by ensuring all your clients' needs are met and are treated ... For more information on how to avoid hiring fraud, please visit our webpage for more information.

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Fraud Customer Service information

See Iowa salary details

$8

$17

$30

How much do fraud customer service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for fraud customer service in Iowa is $17.25, according to ZipRecruiter salary data. Most workers in this role earn between $14.00 and $17.94 per hour, depending on experience, location, and employer.

What is the difference between Fraud Customer Service vs Fraud Analyst?

AspectFraud Customer ServiceFraud Analyst
Required CredentialsHigh school diploma or equivalent; customer service experienceBachelor's degree in finance, criminal justice, or related field; certifications like CFE often preferred
Work EnvironmentCustomer support centers, call centers, online chat platformsOffice settings, data analysis labs, remote work possible
Employer & Industry UsageFinancial institutions, e-commerce companies, telecom providersFinancial services, banking, insurance, e-commerce
Common Search & Comparison IntentUnderstanding customer-facing roles in fraud preventionAnalyzing fraud patterns and investigating cases

Fraud Customer Service focuses on assisting customers with fraud-related issues, verifying identities, and resolving disputes. Fraud Analysts analyze data, identify fraud patterns, and develop prevention strategies. While both roles work in fraud prevention, Fraud Customer Service is more customer-facing, whereas Fraud Analysts are more data-driven and investigative.

How to start working in fraud customer service?

To start working in fraud customer service, candidates typically need strong communication skills, attention to detail, and basic knowledge of fraud prevention practices. Relevant experience in customer service or call centers, along with familiarity with fraud detection tools and certifications such as Certified Fraud Examiner (CFE), can improve job prospects. Entry-level roles often require a high school diploma or equivalent and may involve on-the-job training.

Is working in fraud customer service a good career?

Fraud customer service is a role focused on detecting and resolving fraudulent activity, requiring strong communication and analytical skills. It offers opportunities for career growth in the financial and security sectors, often involving training on fraud detection tools and industry regulations.

What does a fraud customer service representative do?

A fraud customer service representative investigates and resolves cases of fraudulent activity reported by customers, such as unauthorized transactions or account breaches. They analyze account data, communicate with customers, and work with security teams to prevent future fraud, often using specialized software and following company protocols.

What qualifications do I need to work in fraud customer service?

Fraud customer service roles typically require a high school diploma or equivalent, strong communication skills, and experience with customer service or call center environments. Knowledge of fraud detection tools, basic computer skills, and attention to detail are also important; some positions may prefer or require relevant certifications in fraud prevention or security.
Fraud Customer Service jobs near you
Infographic showing various Fraud Customer Service job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,889 per year, or $17.3 per hour.

Client Servicing Teller

Cedar Rapids, IA • On-site

BankIowa
Commercial Banking • 11 - 50 employees
Learn more about BankIowaexternal

$15.25 - $19.75/hr

Full-time

Re-posted 6 days ago

Job description

Client Servicing Teller

Title: Client Servicing Teller

Department: Consumer

Reports to: Office Manager

Positions Supervised: Non-exempt

Position Summary: Perform all assigned client service and operational functions as shown on the teller training checklist. Provide competent and courteous service to current and prospective clients. Adhere to BEST.

Primary Accountabilities and Responsibilities: (95%)

Accountability 1: (60%) Clients Service

  • Greet clients by name in a friendly, courteous and professional manner.
  • Maintain confidentiality of customer and bank information
  • Understand Personal and Business Deposit bank products and services to readily answer basic account questions to assist bank customers.
  • Communicate effectively with clients to identify needs and then utilize skills and tools to refer clients to the appropriate personnel for deposit accounts, loans, investments, insurance and cash management services.
  • Assist clients with digital and e Banking products including telebanking, online banking and mobile banking products
  • Process wires
  • Communicate effectively with colleagues in all departments to collaboratively provide an outstanding client service
  • Solve client complaints to the client's satisfaction within BankIowa's guidelines
  • Process client's transaction requests accurately in compliance with established Best Practices
  • Utilize telephone etiquette techniques to professionally handle clients calls
  • Complete all specific client care duties as detailed on the CST training checklist
  • Respond to customer fraud issues following card procedures and ID Theft procedures
  • May be scheduled at another branch within the market as staffing needs warrant.

Accountability 2: (35%)

  • Complete all Operational Duties as listed on the CST training checklist
  • Contribute to maintaining the professional appearance of bank premises and work areas
  • Follow bank policies and procedures for compliance relative to the functions of the position. Employee will also be responsible for completing applicable annual compliance training as required by compliance laws, regulations and bank policy
  • Comprehend and comply with all pertinent Bank Secrecy/OFAC/CIP policies and procedures. Complete annual training. Maintain awareness of customer expected and unexpected transaction habits. Report all anomalies to Bank Secrecy Act Officer

Secondary Duties and Responsibilities: (5%)

  • Perform miscellaneous duties as requested by supervisor relating to the bank and its functions. Other duties may be assigned
  • Participate in client functions and community service events as a bank representative

Education, Experience, and Other Requirements:

  • High School diploma
  • Must be bondable

Physical Environment:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Performance of the job will include physical duties commensurate with a general office environment.
  • The employee must occasionally lift and/or move up to ten pounds.

This position description describes the general nature and level of work performed by the individual assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability. This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.

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