Fraud Customer Escalation Jobs (NOW HIRING)

ABOUT THIS JOB:
Nymbus helps banks and global financial services organizations transform their capabilities and drive
value in today's digital marketplace.
At Nymbus, we believe when you set off on the path to innovation you should feel excitement and
confidence, not fear and dread. With Nymbus we are bringing delight back into the banking process.
We want our partners to be thrilled about the possibilities we are creating together and the lasting
impact our collaboration will bring to the industry and consumers.
The journey to growth begins with doing something different. And that journey starts with the great
people that make Nymbus. Thank you for considering and entrusting Nymbus to be the catalyst that
helps take your career through your next chapter.
WORK ENVIRONMENT:
We are a remote first company. This role, as most of our positions, is remote. You may be required at
times to visit client sites or attend meetings at designated locations.
POSITION SUMMARY:
Be part of a team that strives to provide best in class products and services to clients by delivering
innovative fraud and compliance solutions and services that ensure clients meet regulatory compliance
requirements and receive excellent customer service.
The Fraud Analyst is part of the Risk & Compliance team within Nymbus. The Fraud Analyst is
responsible for supporting the Senior Director of Fraud in the overall fraud function, with the ongoing
review, management, and referral of potential suspicious or fraudulent activity identified through
various reports, alerts and non-alert based sources, that are managed on behalf of regulated financial
institutions.
This unique position offers an Analyst the opportunity to analyze fraud patterns across
multiple clients and fraud programs, while being able to connect the dots if and when overlap occurs.
The Analyst works cross-functionally with both internal operational and support teams, as well as
external client contacts for multiple regulated financial institutions. The Analyst will use independent
and professional judgment when analyzing fraud performing investigations.
Additionally, the Fraud Analyst will ensure that all cases of suspicious or potentially fraudulent activity are evaluated,
documented, and escalated in accordance with the standard operating procedures.
We are searching for highly engaged individuals with a previous background in fraud prevention and
detection at a financial institution.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:
Include but are not limited to -
• Monitor and analyze transactions and account activities to identify suspicious activity and
potential fraud.
• Utilize various fraud detection tools to identify and prevent fraud proactively.
• Accurately document fraud attempts, trends and loss events.
• Speak to account holders, victims and fraudsters where appropriate to gather further
information and supporting documentation.
• Review and process customer claims of unauthorized activity related to Debit card, Credit
card, ACH, P2P and Bill Payments using a variety of systems.
• Analyze dispute cases and merchant documentation to determine chargeback eligibility.
• Keep management up to date on fraud-related incidents, emerging trends and make
recommendations for process improvements.
• Ensure that all alerts and cases are handled in an efficient and timely manner.
• Regularly exercise discretion and independent judgment in the performance of essential job
functions.
• Provide cross-functional support to internal operational and support teams by response to
internal messaging systems, transfer of phone calls, or providing input on transaction decisions
escalated for fraud review.
• Effectively communicate with clients and operational teams, while maintaining response times
within our standard Service Level Agreement timeframes.
• Other duties as assigned
QUALIFICATIONS
• Some college, with preference for Business, Criminal Justice, or Finance-Related
concentration preferred but not required.
• At least 3 years of experience in fraud detection, investigation or a related field.
• Familiarity with other fraud detection tools and platforms (Verafin, DataVisor) preferred
but not required.
• Past experience working in a financial institution or in a fintech environment.
• Fraud certification desired.
• Understand assignments and complete work independently without requests for repeated
direction.
• Understand basic process flows and upstream & downstream impacts.
• Require limited manager intervention between assignment and delivery.
• Recognize, own and learn from mistakes.
• Open minded and adaptable to new ideas in a changing environment.
• Exceptional attention to detail.
• Comfortable navigating multiple systems and applications, utilizing resources to solve
routine challenges.
• Ability to multi-task and to function efficiently in a high volume, fast paced, deadline
oriented environment.
• Diligent time management, prioritization and analytical skills.
• Team building, interpersonal, and relationship building skills.
• Proven strong verbal/written communication and interpersonal skills.
• Ability to handle complex situations requiring analysis or research while using
independent judgment.
• Ability to identify issues and demonstrate analytical, research and problem resolution
skills.
• Existing knowledge of banking policies, procedures, government regulations.
• Excellent customer service skills and ability to handle routine/occasional customer service
inquiries independently.
• Proficient in Microsoft Office applications.
• Ability to work with minimal supervision in decision making.
• Contributor to team success.
HOURS
9-6pm EST M-F
OUR HIRING COMMITMENTSAs an AI-first company, we embrace leveraging the power of AI tools throughout our hiring process. Nymbus remains committed to the importance of finding the right match for our teams and candidates alike. While we are excited about the AI tools at our disposal today, including the use of AI Video Interview tools, we remain committed to the human touch and oversight throughout the process.
Nymbus is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Nymbus is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process, including accommodations related to our use of AI tools. If you require an accommodation, please notify your recruiter.
Applicants must be legally authorized to work in the country in which the role is based- this role is currently based in the US. This role is not currently available within NYC and Illinois. Not all locations are available for consideration. Locations will be considered on a case by case basis.
In compliance with applicable pay transparency laws, this posting includes the anticipated base salary range, a general description of available benefits, and the application deadline where required. Actual compensation will be determined based on experience, skills, and location.
BENEFITS:

• $60,000 - $70,000 Annual Salary
• Annual Cash Bonus and Equity Options commensurate with the role level and experience.
• Fully Remote.
• 401(k) plan.
• Insurance - Health, Dental, and Vision.
• Time Off

Ready to join? We invite you to watch this video and learn who we are and how we build and innovates together!
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