Franchise Operations Representative Jobs (NOW HIRING)

Requisition ID: 934290 
Store #: 130200 Pearle US FIELD 
Position:Full-Time
Total Rewards: Benefits/Incentive Information

At every neighborhood Pearle Vision we believe nothing should keep patients from getting the eye care they need. Consider working for a Pearle Vision right in your community. We look for employees who are creative, energetic, and people focused looking for exciting opportunities in eye care or retail.

Pearle Vision is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION
This role partners with Franchise Owners and Eyecare Centers to deliver the Brand Promise through operational excellence, compliance, and a strong patient experience. It ensures adherence to brand standards, inventory requirements, and CARE selling model execution. The position supports franchise owners in achieving sales and profitability goals through operational execution, people development, and compliance with the Franchise Agreement and Franchise Disclosure Document (FDD).

KEY RESPONSIBILITIES

Franchise & Brand Leadership
Maintain expertise in franchise documentation, including Franchise Agreement, FDD, and compliance requirements.
Serve as primary contact for assigned Eyecare Centers and corporate partners.
Act as brand ambassador and advisor to drive sales, profitability, and consistency.

Operational Oversight & Compliance
Observe store operations and provide feedback to drive continuous improvement.
Ensure compliance with brand standards, inventory requirements, CARE model, and agreements.
Resolve escalated operational or compliance issues per FDD and License Agreement.

Business Planning & Performance Management
Conduct annual business reviews using KPIs, benchmarking, P&L analysis, and financial reporting.
Develop and execute business plans using company tools to drive ROI and growth.
Provide regular performance updates with actionable insights.

Program & Cross-Functional Execution
Drive participation in marketing initiatives, product launches, and operational programs.
Collaborate with Optical Support and Eyecon Frame Account Reps to execute in-store and supply chain initiatives.
Maintain accurate documentation of franchise interactions in CAMS.

Regional Leadership & Store Lifecycle Support
Lead quarterly regional meetings to review results and priorities.
Oversee new store openings, including onboarding, POS training, marketing, and inventory setup.
Support store transitions (remodels, relocations, closures, conversions).

Training, Expertise & Development
Serve as subject matter expert on Vision X POS systems and deliver training.
Apply coaching feedback to improve effectiveness and results.
Monitor industry trends to identify risks and opportunities.
Participate in required training, meetings, and calls.

BASIC QUALIFICATIONS
Bachelor's degree or equivalent experience (8+ years multi-unit management)
Strong influencing, coaching, and development skills
High ownership, accountability, and follow-through
Solid understanding of P&L and financial drivers
Knowledge of retail operations and business impact

PREFERRED QUALIFICATIONS
MBA
Franchise operations experience

Pay Range: $100,871.67 - $161,801.63 

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.