Are you the kind of person who lights up when you help a business owner hit a new sales record? Do you thrive in the field, building real relationships with entrepreneurs and coaching them to grow? If so, we want to talk.
As a
Franchise Success Manager (FSM) at The Honey Baked Ham Company, you'll be the most direct, most consistent point of partnership between HBH and its franchise owners. You'll carry a portfolio of 40-50 franchise locations and show up - literally and figuratively - as their trusted business advisor, operational coach, and growth partner.
This is not an audit role. This is a
growth role. The best FSMs are part business consultant, part sales coach, part operations expert, and part relationship builder - all rolled into one.
WHAT SUCCESS LOOKS LIKE
You'll be measured by one thing above all else: your franchisees are growing. Here's what that means in practice:
- Sales are up - franchisees in your territory are increasing transactions, growing AUV, and outperforming prior-year benchmarks.
- Catering & B2B accounts are growing - your franchisees are winning corporate relationships, gifting accounts, and building catering revenue.
- Franchisees are profitable and understand why - P&L conversations are happening, costs are managed, and owners trust your financial coaching.
- Brand standards are a source of pride - locations look great, food quality is consistent, and OSAT scores reflect the HBH guest experience.
- Franchisees feel supported - they answer your calls, implement your ideas, and tell their peers you're the best part of being in the HBH system.
- Holiday windows are maximized - Easter, Thanksgiving, and Christmas are planned months ahead and executed with precision.
WHAT WE'RE LOOKING FOR
- 3-5+ years of multi-unit restaurant, retail, or franchise operations experience.
- Demonstrated background in field-based business consulting, franchise support, or multi-unit operations management.
- Proven track record of growing sales, improving profitability, and building strong franchise or operator relationships.
- Experience in catering sales, B2B account development, or foodservice operations is a plus.
- Bachelor's degree preferred.
TRAVEL & WORKING CONDITIONS
- Approximately 75% field travel required, including overnight stays by car and air.
- Regular exposure to food production environments including cold temperatures and moderate noise levels.
- Occasional lifting up to 65 pounds.