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Service-Meets-Retail,

Experiential Skincare Company

Company description

Founded in 2019, Formula Fig is an innovative digital-first experiential skincare company operating 8+ Fig Bar locations across Canada (Vancouver, Toronto) and the US (Los Angeles). We've built a flywheel model connecting formulafig.com with our physical Fig Bars, offering high-tech treatments integrated with carefully curated third-party retail products. Our treatments seamlessly incorporate both partner products and our proprietary skincare line, FFFormulations, which launches this year-marking our evolution into a fully integrated treatment and product brand.

As we continue to grow, we're looking for an experienced Area Manager to lead our Los Angeles market and help shape the next phase of our expansion.

Role description

As Formula Fig's Area Manager, you will oversee two Fig Bar locations across Los Angeles, serving as a strategic leader responsible for driving sales, profitability, operational excellence, and an exceptional guest experience.

Reporting to the Retail Director, you'll partner closely with Store Leaders to build high-performing teams, develop talent, and ensure every Fig Bar consistently delivers on our brand promise while exceeding revenue and performance goals.

This is an exciting opportunity to join a fast-growing company where you'll have a meaningful impact on both the business and the people who bring our brand to life.

We are looking for someone who has:

• 5+ years of experience in retail store management and coaching teams with at least 1 year with multi-store responsibility.
• A strong track record of driving sales growth and profitability across multiple locations
• Proven success in team coaching, people development, and performance management
• Comfort working with financial metrics, and business planning
• Confidence in guest engagement and a passion for community and events
• Highly organized, adaptable, and able to manage multiple priorities simultaneously
• A belief in Formula Fig's mission, and a commitment to delivering high standards of care and experience

Role Responsibilities:

Drive Sales & Profitability

• Own revenue performance and profitability targets across all locations in your area
• Analyze sales trends, team performance, and conversion metrics to develop action plans
• Coach teams to deliver strong product, membership, and treatment sales
• Create location-specific business plans that align with company goals

Operational Oversight

• Be accountable for the performance of all stores in your designated Area, celebrating successes and identifying areas for improvement; regularly visit each store to oversee operations, assess team performance, and ensure all areas of responsibility are effectively managed.
• Coordinate with the Retail Director during weekly calls to align on store goals and address operational concerns.
• Maintain high standards of cleanliness and presentation across all stores to foster a welcoming environment.
• Oversee the opening and closing procedures, including security and ambiance settings, across all stores.

Scheduling and Team Management:

• Work with Fig Bar leadership to build schedules for all Fig Bars within your designated Area, achieving labor targets related to sales goals.
• Manage all areas of employee relations for your designated Area, including hiring, onboarding, payroll and performance management.
• Recruit and train a passionate team that may include a combination of Associate Fig Bar Manager(s), Floor Manager(s) Treatment Lead(s), Skin Educators, and Guest Experience Associates who are committed to Formula Fig's mission and core values.

Inventory Management:

• Uphold strict inventory control across all locations, ensuring accurate counts and effective product presentation and storage.
• Direct visual merchandising in line with brand standards to maintain a consistent and appealing aesthetic across all stores.

Marketing and Community:

• Collaborate with Retail Director and Marketing Teams to optimize asset utilization and enhance the customer experience across all stores.
• Standardize customer engagement and equipment sterilization processes across all locations.
• Deliver comprehensive training to enhance customer experience and deepen the team's product knowledge.

Operational Excellence:

• Review the booking dashboard and manage customer checkouts, aiming to dedicate a substantial portion of your time to this task.

Sales and Aftercare Services:

• Drive sales and promote post treatment products, ensuring sales staff across all stores are trained to upsell and meet customer needs.

Reporting and Communication:

• Compile comprehensive End-of-Day reports and update the Dashboard with key metrics for each store in your designated Area.

• Maintain consistent communication with the support office, reporting on the performance and operational nuances of each store.

Additional Duties

This role is dynamic and will evolve with the needs of the business. Additional duties and responsibilities may be added or adjusted over time.

What We Offer

• Competitive annual salary ($90,000 - $110,000)
• Bonus eligibility tied to Area performance
• Continuing education on industry-leading skincare and wellness innovations
• Formula Fig treatment benefits and employee product discounts
• Eligibility for health benefits based on full-time employment

Total Rewards

• Performance-based compensation reviewed throughout the year
• Bonus structure tied to achievement of sales, utilization, and leadership targets for full Area overseen
• Growth opportunities within a fast-scaling, innovative brand
  

At Formula Fig, we believe our people are at the forefront of our brand. Every team member makes a meaningful impact in shaping our guest experience and building our growing community.

Formula Fig is an equal opportunity employer. We believe in providing an inclusive, respectful, and supportive workplace where everyone has the opportunity to thrive.

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