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Service-Meets-Retail,

Experiential Skincare Company

Company description

Founded in 2019 by Jessica Walsh and Anita Chan, Formula Fig is a pioneer of experience-led, science-forward skincare destinations that transform your everyday. Our immersive, award-winning locations (Fig Bars) offer an innovative range of 30-minute, technology-driven facial treatments and medical aesthetics injections alongside a curated assortment of skincare products.

This is an exceptional opportunity to join a growing company and contribute meaningfully to a new store opening from day one. You won't just be joining a team-you'll be helping build a community.This position is paid hourly. Must be available evenings and weekends.

Role description

As a Skin Educator, you pride yourself on delivering exceptional high-tech facial treatments while providing an exceptional guest experience. Your in-depth knowledge allows you to educate guests and guide them towards personalized solutions, including treatment plans and product recommendations that translate to sales. You thrive in a collaborative, supportive environment and are passionate about helping guests achieve their skin goals.

The Skin Educator will report to the Fig Bar Manager, and work cross-functionally with the other business units.

We are looking for someone who has:

• A passion for skin health
• Confidence and a natural ability to build connections
• A believer in Fig and our vision
• Holds an Aesthetics certificate

Role responsibilities:

• Be a skincare expert: Perform thoughtful skin consultations, educate guests on treatments to address their skin concerns, and recommend personalized post-treatment skin regimens and products.
• Deliver high-tech treatments: Deliver a variety of high-tech treatments, following the Fig protocols to ensure a consistently high standard of service in a professional atmosphere.
• Drive products and membership sales: Proactively educate guests about products, memberships, and promotions to drive sales to meet and exceed monthly Fig Bar sales targets.
• Guest safety and satisfaction: Ensure guest safety, maintain accurate guest documentation and smooth flow of guest care
• Maintain the Fig Bar environment: Maintain supplies and equipment for treatments, including equipment sterilization and cleanliness of the Fig Bar.
• Team collaboration: Partner with the Guest Experience and Medical teams to identify opportunities for enhanced experiences.
• Engage the community: Support community-building efforts by participating in events hosted at your Fig Bar location. This may include welcoming guests, performing or leading treatments, guiding attendees through skincare processes, and showcasing products to enhance the guest experience.
• Time and attendance: Be present and punctual for scheduled shifts, as attendance is critical for our operations and ensuring a high level of service for our guests.
• Additional duties and responsibilities may be added or modified throughout your employment.

This role requires a strong focus on education, exceptional service delivery, and achieving sales and membership targets, while maintaining the highest standards of professionalism and guest care.

What we offer:

• Competitive hourly wage, gratuity, product, membership and treatment incentives
• Continuing education - learn about industry leading skin care brands and innovations in beauty
• Formula Fig perks, treatment benefits, and product discounts
• Eligibility for benefits coverage, dependent on FTE

Total rewards

• Base wage range: $20 - $23 DOE

Total reward decisions are performance based and reviewed throughout the calendar year.

At Formula Fig, we believe that our people are at the forefront of our brand - every team member will make a meaningful contribution to our growing community.

Formula Fig provides equal employment opportunity (EEO) to all employees and applicants for employment. We believe in providing an inclusive workplace where all individuals have the chance to succeed.

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