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College of Optometry, Forest Grove - Forest Grove, OR 97116

Position Type Full Time Category Faculty and Staff

Pacific University achieves excellence and distinction by investing in exceptional people to think, care, create, and pursue justice in our world. We embrace discovery in a close and nurturing environment that leads to genuine transformation. Our community is diverse, sustainable, and dedicated to discovery and excellence in teaching, scholarship, and practice.

At Pacific University, we thrive in an extraordinary environment, surrounded by the beauty of the great Pacific Northwest, with campus locations in Forest Grove, Hillsboro, and Eugene. We humbly acknowledge and thank the original caretakers of the lands on which we live, work, teach, and acquire and share knowledge.

General Description Of Position: Responsible for providing optical services and administrative support at the Forest Grove Eye Clinic. Bilingual-English and Spanish Preferred.

Essential Functions/Major Responsibilities:

• Greet and provide optical assistance to patients and student interns. This includes frame selection, dispensing, adjusting, repairs, and responding to telephone inquiries, being professional, positive and utilizing strong customer service skills.
• Determine specific data for prescription orders, verify completeness of orders prepared by students, process orders based on appropriate third party payer requirements, track status of orders and determine cause for delays, and provide for verification of materials received from labs.
• Responsible for maintaining communications with patients while material orders are in process. This includes notifying patients of order delays, contacting patients when orders are ready for dispensing, responding to optical related inquiries, etc.
• Serve as a technical resource to interns, staff optometrists, and faculty regarding optical products and managed care coverage of materials. This requires maintaining current knowledge on latest developments in the industry through review of literature and continuing education.
• Maintain patient confidentiality, follow HIPAA policy and procedures to protect patient medical and financial information.
• Process patient orders including collection of fees, proper patient care documentation, posting payments, updating and verifying information in the electronic health record (EHR).
• Work closely with the reception office staff to insure proper coordination of patient care activities.
• Willingly performs other position related or implied tasks, and works with the Directors of Clinic, Director of Ophthalmic Services and Clinic Manager, and/or Associate Dean of Clinical Programs, and administrative staff to continuously explore ways to improve clinical hands-on student

Secondary Functions: Perform other related duties as assigned.

Job Scope: Performs duties independently with minimal supervision, operating from specific and definite directions and instructions, yet work is checked or verified. Decisions are made within general university policy constraints but occasionally require independent decision making. Errors could affect smooth and efficient optical/clinic operations.

Supervisor Responsibility: Job has no supervisory responsibility.

Education And/Or Experience:

• High school diploma or equivalent.
• Three years practical experience in dispensing or documented successful completion of a one year or longer academic program in dispensing opticianry or optical technology with a dispensing emphasis.
• Must possess or obtain ABO Certification within one year of hire date.

Required Knowledge, Skills, Abilities & Behaviors:

• Communicates with students, faculty, staff and the public appropriate to the age of the individual served.
• Builds on basic learning and carries it from one situation to another.
• Demonstrates critical thinking skills in problem solving and decision-making.
• Asks questions and seeks assistance.
• Takes responsibility to eliminate the source of problems.
• Demonstrates confidentiality regarding information pertaining to all students, faculty and staff.
• Maintains proper appearance and personal conduct for the employee's particular job.
• Uses effective communication skills taking into consideration body language, filters, listening, paraphrasing, and questions with all customers.
• Demonstrates ability to work in a team environment.
• Strong word processing and database management skills. Working knowledge of computers and standard office equipment
• Demonstrated ability to support, and maintain diversity among students, faculty, and staff and works to establish and maintain a diverse and inclusive work environment.
• Excellent verbal and written communication skills and the ability to apply good judgment and a professional manner when interacting with students, patients, faculty, optometric physicians, co-workers, and others in the health care community.
• Proven ability to work within the guidelines of good Optometric practice.
• Professional appearance and a high level of self-motivation and interest in optometry program development.
• Strong word processing and database management skills. Working knowledge of computers and standard office equipment
• Must comply with HIPAA rules and procedures as described in the Pacific University College of Optometry Privacy Policies and Procedures Manual.
• Must possess the skills and motivation necessary to work independently and as a team member.
• Ability to respect the roles and challenges of staff, students, faculty, College administration, and other members of the University community.
• Must be willing to travel as needed to satellite EyeTrends optical locations.
• Must be highly organized, flexible, sensitive to meeting deadlines, able to exercise good judgment in prioritizing and developing efficient work methods.
• Bilingual – English and Spanish – preferred.

Working Conditions: Must be willing to adapt work schedule to meet the needs of the EyeTrends Optical.

Physical Activities: Climbing Stooping Kneeling Crouching Reaching Standing Walking Pushing Pulling Lifting Fingering Grasping Talking Hearing Repetitive motion

Physical Requirements: Sedentary work Light work Visual acuity

Application Process

To apply, please upload your resume along with your Paycom application.

Only qualified applicants will be contacted for an interview. During the selection process, we will strive to provide timely notifications. The selection process may vary from recruitment to recruitment but typically includes multiple interviews and may take several weeks depending on the position. All qualified applicants will be notified once the selection process has closed.

Offers of employment at Pacific University are contingent upon proof of eligibility to work in the United States and completion of a background check.

At Pacific University, we are dedicated to offering experiences that are authentic, holistic, equity-minded, and responsive. Our communal success rests on the recognition that complex problems and effective solutions are best approached by teams with a variety of diverse perspectives and life experiences. As we continue to develop our equity practices, we actively promote access to opportunities and equitable pay for all employees.

We, who make up Pacific University, aspire to become a community of purpose where everyone is enabled to be wholly and comfortably who they are; accountable for inclusive behaviors and practices; built on trust, civility, care, openness, and honest conversations often around critical subjects. We know that these values are critical to prepare for a global world with complex problems, through an asset-based mindset so that every one is afforded an opportunity to succeed. We believe in fostering a workplace where every employee is respected, their contributions are valued, and they are provided opportunities to succeed.

Compensation And Benefits

We offer a comprehensive benefits package for qualifying employees. Current benefits include:

• Generous paid time off (for vacation, holidays—including winter break—and sick leave)
• Medical coverage with alternative care options (with in-network services covered at 100% after payroll deduction)
• Comprehensive dental and vision plans
• Generous retirement contribution after one year of service with no match required
• Free mental health appointments
• Tuition remission for employees and their dependent child(ren) who meet eligibility requirements
• On-campus benefits, including free access to our sports facility and library
• Discounts on campus food, bookstore purchases, clinic services, and outdoor program gear rentals (including kayaks, snowshoes, and bikes)

Equal Opportunity Employment

Pacific University is an Equal Opportunity Employer and is committed to complying with all applicable laws, including those concerning employment and workplace policies. We are committed to fostering a non-discriminatory and inclusive work environment. We are proud to encourage applications from individuals of all backgrounds, including those from historically underrepresented groups.