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Ford Service Dispatcher Jobs (NOW HIRING)

Wallace Ford of Kingsport

Service Dispatcher

Kingsport, TN

$17.50 - $23.50/hr

Service Dispatcher - Wallace Ford Wallace Ford is looking for a dependable, hard-working, and task-driven Service Dispatcher to join our growing service department. We are searching for someone who ...

Wallace Ford of Kingsport

Service Dispatcher

Kingsport, TN · On-site

$17.50 - $23.50/hr

Service Dispatcher - Wallace Ford Wallace Ford is looking for a dependable, hard-working, and task-driven Service Dispatcher to join our growing service department. We are searching for someone who ...

Wallace Ford of Kingsport

Service Dispatcher

Kingsport, TN · On-site

$17.50 - $23.50/hr

Service Dispatcher - Wallace Ford Wallace Ford is looking for a dependable, hard-working, and task-driven Service Dispatcher to join our growing service department. We are searching for someone who ...

Heiser Automotive Group

SERVICE DISPATCHER

West Allis, WI

$18 - $24.25/hr

... Ford, Lincoln, Toyota, Chrysler, Dodge, Jeep, Ram, plus Heiser's Collision Centers and Heiser ... The Service Dispatcher works with our Service Department performing a range of administrative and ...

Heiser Automotive Group

SERVICE DISPATCHER

Milwaukee, WI

$18.25 - $24.25/hr

... Ford, Lincoln, Toyota, Chrysler, Dodge, Jeep, Ram, plus Heiser's Collision Centers and Heiser ... The Service Dispatcher works with our Service Department performing a range of administrative and ...

Heiser Automotive Group

SERVICE DISPATCHER

West Bend, WI

$18.75 - $25/hr

... Ford, Lincoln, Toyota, Chrysler, Dodge, Jeep, Ram, plus Heiser's Collision Centers and Heiser ... The Service Dispatcher works with our Service Department performing a range of administrative and ...

Gabrielli Truck Sales

Ford Service Manager

Jamaica, NY · On-site

$100K - $130K/yr

. Gabrielli Truck Sales is seeking an experienced and driven Ford Service Manager to oversee daily ... Coordinate scheduling and dispatching of repair orders to maximize shop productivity * Review ...

Gabrielli Truck Sales

Ford Service Manager

Jamaica, NY · On-site

Gabrielli Truck Sales is seeking an experienced and driven Ford Service Manager to oversee daily ... Coordinate scheduling and dispatching of repair orders to maximize shop productivity * Review ...

Red McCombs Ford

SERVICE SHOP DISPATCHER

San Antonio, TX · On-site

$16.75 - $22.25/hr

The Service Shop Dispatcher at Red McCombs Ford in San Antonio, TX plays a crucial role in ensuring smooth operations in the service shop. Working closely with service technicians and customers, the ...

Red McCombs Ford

SERVICE SHOP DISPATCHER

San Antonio, TX · On-site

$16.75 - $22.25/hr

The Service Shop Dispatcher at Red McCombs Ford in San Antonio, TX plays a crucial role in ensuring smooth operations in the service shop. Working closely with service technicians and customers, the ...

Red McCombs Ford

SERVICE SHOP DISPATCHER

San Antonio, TX · On-site

$16.75 - $22.25/hr

The Service Shop Dispatcher at Red McCombs Ford in San Antonio, TX plays a crucial role in ensuring smooth operations in the service shop. Working closely with service technicians and customers, the ...

Red McCombs Ford

SERVICE SHOP DISPATCHER

San Antonio, TX

$16.75 - $22.25/hr

The Service Shop Dispatcher at Red McCombs Ford in San Antonio, TX plays a crucial role in ensuring smooth operations in the service shop. Working closely with service technicians and customers, the ...

Red McCombs Ford

SERVICE SHOP DISPATCHER

San Antonio, TX · On-site

$16.75 - $22.25/hr

The Service Shop Dispatcher at Red McCombs Ford in San Antonio, TX plays a crucial role in ensuring smooth operations in the service shop. Working closely with service technicians and customers, the ...

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Ford Service Dispatcher information

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$12

$21

$30

How much do ford service dispatcher jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for ford service dispatcher in the United States is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Ford Service Dispatcher, and why are they important?

To thrive as a Ford Service Dispatcher, you need strong organizational skills, knowledge of automotive service processes, and typically a high school diploma or equivalent. Familiarity with dealership management systems (such as CDK or Reynolds and Reynolds), scheduling software, and Ford-specific service platforms is essential. Excellent communication, multitasking, and problem-solving abilities help you coordinate effectively between customers, technicians, and service advisors. These skills ensure efficient workflow, high customer satisfaction, and smooth daily operations in a busy service department.

What does a Ford Service Dispatcher do?

A Ford Service Dispatcher is responsible for coordinating and managing the flow of work in an automotive service department, ensuring repair orders are assigned efficiently to technicians based on their skills and availability. They act as a communication link between customers, service advisors, and technicians to ensure timely completion of vehicle repairs and maintenance. The dispatcher helps maximize productivity, minimize customer wait times, and maintain high levels of customer satisfaction by keeping the service process organized and running smoothly.

How does a Ford Service Dispatcher coordinate with technicians and service advisors to ensure efficient workflow in the service department?

A Ford Service Dispatcher acts as the central point for assigning repair orders to technicians based on their skill sets and current workload. They work closely with service advisors to prioritize urgent repairs and communicate job statuses to customers. Successful dispatchers regularly monitor progress, adjust schedules as needed, and resolve any bottlenecks to keep the service department operating smoothly. This role requires strong organizational skills, clear communication, and the ability to juggle multiple tasks while maintaining positive relationships with both technicians and advisors.

What is the difference between Ford Service Dispatcher vs Ford Service Advisor?

AspectFord Service DispatcherFord Service Advisor
Primary RoleCoordinates service appointments, manages technician schedules, and communicates with customers about service status.Assists customers in diagnosing vehicle issues, recommends services, and explains repair costs.
Required CredentialsHigh school diploma; some certifications in customer service or automotive basics are beneficial.High school diploma; certifications in automotive service or customer relations are common.
Work EnvironmentService department, office setting within a dealership.Service department, customer-facing role within a dealership.

While both roles operate within the dealership's service department, the Ford Service Dispatcher primarily manages scheduling and communication with technicians, whereas the Ford Service Advisor interacts directly with customers to explain repairs and recommend services. Both positions require strong communication skills and automotive knowledge, but their focus differs—one on coordination, the other on customer service.

Infographic showing various Ford Service Dispatcher job openings in the United States as of May 2026, with employment types broken down into 16% As Needed, 11% Full Time, 11% Temporary, 57% Contract, and 5% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $44,191 per year, or $21.2 per hour.

Service Dispatcher

Wallace Ford of Kingsport

Kingsport, TN

$17.50 - $23.50/hr

Other

Posted 19 days ago

Job description

Service Dispatcher – Wallace Ford

Wallace Ford is looking for a dependable, hard-working, and task-driven Service Dispatcher to join our growing service department.

We are searching for someone who thrives in a fast-paced environment, stays organized under pressure, and understands the importance of efficiency, communication, and teamwork in a dealership service operation.

This position plays a major role in keeping the shop moving efficiently and helping our technicians and advisors stay productive throughout the day.

Responsibilities
  • Dispatch repair orders efficiently to technicians
  • Monitor technician workload and productivity
  • Help maintain proper shop flow and scheduling
  • Prioritize work based on appointment times and repair urgency
  • Communicate with advisors and management throughout the day
  • Ensure work is distributed fairly and efficiently
  • Track stalled work and follow up on delayed repairs
  • Assist with maintaining accurate repair order status updates
  • Support overall service department operations
Qualifications
  • Strong organizational skills
  • Ability to multitask in a fast-paced environment
  • Dependable attendance and strong work ethic
  • Task-oriented and detail-focused mindset
  • Positive attitude and team-player mentality
  • Strong communication skills
  • Dealership or automotive experience preferred
What We’re Looking For

The ideal candidate is:

  • Self-motivated
  • Hard driven
  • Efficient under pressure
  • Reliable and punctual
  • Focused on keeping the shop productive
  • Able to work well with technicians, advisors, and management
Benefits
  • Competitive pay
  • Opportunity for growth
  • Full-time position

If you are dependable, motivated, and ready to help drive a high-performing service department, we want to hear from you.

Apply