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Ford Service Dispatcher Jobs (NOW HIRING)

Bill Dube Ford Toyota

Automotive Service Dispatcher

Dover, NH · On-site

$19 - $25.25/hr

What We're Looking For We are looking for dedicated Automotive Service Dispatcher to help grow our ... Must be able to pass pre-employment screens (Background & Drugs) Bill Dube Ford Toyota is an equal ...

Bill Dube Ford Toyota

Automotive Service Dispatcher

Dover, NH · On-site

$19 - $25.25/hr

What We're Looking For We are looking for dedicated Automotive Service Dispatcher to help grow our ... Must be able to pass pre-employment screens (Background & Drugs) Bill Dube Ford Toyota is an equal ...

Kendall Auto Group

Ford Service Advisor

Anchorage, AK · On-site

At Kendall Ford Lincoln of Anchorage, our Service Department is a fast-paced environment serving ... Fair dispatching and teamwork environment * Large loyal customer base * Experienced and loyal ...

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How much do ford service dispatcher jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for ford service dispatcher in the United States is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Ford Service Dispatcher, and why are they important?

To thrive as a Ford Service Dispatcher, you need strong organizational skills, knowledge of automotive service processes, and typically a high school diploma or equivalent. Familiarity with dealership management systems (such as CDK or Reynolds and Reynolds), scheduling software, and Ford-specific service platforms is essential. Excellent communication, multitasking, and problem-solving abilities help you coordinate effectively between customers, technicians, and service advisors. These skills ensure efficient workflow, high customer satisfaction, and smooth daily operations in a busy service department.

What does a Ford Service Dispatcher do?

A Ford Service Dispatcher is responsible for coordinating and managing the flow of work in an automotive service department, ensuring repair orders are assigned efficiently to technicians based on their skills and availability. They act as a communication link between customers, service advisors, and technicians to ensure timely completion of vehicle repairs and maintenance. The dispatcher helps maximize productivity, minimize customer wait times, and maintain high levels of customer satisfaction by keeping the service process organized and running smoothly.

What is the 160,000 mechanic job that Ford can't fill?

The $160,000 mechanic job refers to highly specialized roles such as master technicians or advanced diagnostic specialists in automotive service. These positions often require extensive experience, certifications like ASE Master Technician, and proficiency with advanced diagnostic tools, making them difficult to fill due to skill and certification requirements.

What is the highest paying job at Ford?

At Ford, executive roles such as Vice President or Director of Operations tend to be the highest paying positions, often earning six-figure salaries plus bonuses. These roles typically require extensive experience, leadership skills, and advanced knowledge of automotive manufacturing and management. Compensation varies based on experience, location, and specific responsibilities.

What is an automotive service dispatcher?

An automotive service dispatcher is a professional responsible for coordinating and scheduling vehicle repairs and maintenance at a service center. They communicate with customers, assign work to technicians, and use management software to ensure efficient workflow and timely service delivery.

What does Ford pay per hour?

The hourly pay for a Ford Service Dispatcher typically ranges from $15 to $25 per hour, depending on experience, location, and dealership size. This role often requires strong organizational skills and familiarity with dealership management systems. Compensation may also include benefits and overtime opportunities.

How does a Ford Service Dispatcher coordinate with technicians and service advisors to ensure efficient workflow in the service department?

A Ford Service Dispatcher acts as the central point for assigning repair orders to technicians based on their skill sets and current workload. They work closely with service advisors to prioritize urgent repairs and communicate job statuses to customers. Successful dispatchers regularly monitor progress, adjust schedules as needed, and resolve any bottlenecks to keep the service department operating smoothly. This role requires strong organizational skills, clear communication, and the ability to juggle multiple tasks while maintaining positive relationships with both technicians and advisors.

What is the difference between Ford Service Dispatcher vs Ford Service Advisor?

AspectFord Service DispatcherFord Service Advisor
Primary RoleCoordinates service appointments, manages technician schedules, and communicates with customers about service status.Assists customers in diagnosing vehicle issues, recommends services, and explains repair costs.
Required CredentialsHigh school diploma; some certifications in customer service or automotive basics are beneficial.High school diploma; certifications in automotive service or customer relations are common.
Work EnvironmentService department, office setting within a dealership.Service department, customer-facing role within a dealership.

While both roles operate within the dealership's service department, the Ford Service Dispatcher primarily manages scheduling and communication with technicians, whereas the Ford Service Advisor interacts directly with customers to explain repairs and recommend services. Both positions require strong communication skills and automotive knowledge, but their focus differs—one on coordination, the other on customer service.

Infographic showing various Ford Service Dispatcher job openings in the United States as of June 2026, with employment types broken down into 11% Full Time, 11% Temporary, and 78% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $44,191 per year, or $21.2 per hour.
Automotive Service Dispatcher

Automotive Service Dispatcher

Bill Dube Ford Toyota

Dover, NH • On-site

$19 - $25.25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 29 days ago

Job description

Bill Dube was founded in December 1975. Our founder, Bill Dube, envisioned the dynamic growth and progress experienced by our community. In 1992, his daughter Debbie Dube Reed, became President of the company. Bill's ethical business practices and sense of community leadership are carried on by Debbie , and work hand-in-hand in building the success and progress which we are experiencing now.
What We're Looking For
We are looking for dedicated Automotive Service Dispatcher to help grow our booming Service Department and provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace. Candidates should have past experience in Service Department's, Independent, or Dealership setting.
What We Offer
  • Highly productive shop
  • Heated shop
  • Shop equipped with the newest technology and equipment
  • Clean and professional work environment
  • 401K with match
  • Full medical and dental insurance
  • Employee purchase plans
  • Life insurance
  • Paid vacation and holidays

Responsibilities
  • Greets customers promptly
  • Obtains customer and vehicle information
  • Clearly reports all vehicle symptoms as described by the customer
  • Determines and recommends needed maintenance base on age, mileage, and vehicle history
  • Prepares complete and accurate estimate of cost for labor and parts
  • Establishes follow-up time
  • Monitors the progress of each vehicle throughout the day, updating customers frequently
  • Verifies that final invoice reconciles with work performed on the repair order
  • Explains all completed work and charges to customers
  • Assists in Maintaining clean work environment for our clientele

Qualifications
  • Minimum 1 year experience in a Service Department, Independent, or Dealership setting
  • Ability to work hard with limited supervision
  • Must be able to manage in a fast-paced work environment
  • Knowledge of automobiles
  • Positive attitude
  • High volume mentality
  • Must be wiling to work on Saturday
  • Set five day work schedule with one day off during week as well as Sunday
  • Must be able to pass pre-employment screens (Background & Drugs)

Bill Dube Ford Toyota is an equal opportunity employer and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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