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Summary The Coordinator for Student Success Technologies serves as the primary administrator and support resource for EAB Navigate, EdSights, and related student success platforms. This position coordinates daily operations, training, and continuous improvement of these technologies to advance student outcomes. The Coordinator also provides focused technology and data support for Learning Communities, assists with initiatives and programs led by the Office of Student Success Initiatives, and maintains a small caseload of direct student outreach consistent with the broader support mission of the team.

Essential Functions Student Success Technologies Management Serve as the primary point of contact and administrator for EAB Navigate, EdSights, and other assigned student success technology platforms. Core responsibilities include: Coordinate daily operations, implementation, and continuous improvement of assigned platforms to ensure they effectively support student success. Provide comprehensive training and support to users on platform functionality and best practices.

Troubleshoot problems, address issues promptly, and implement effective solutions; serve as the first line of support for platform users. Collaborate with key stakeholders on platform-related questions, issues, and needs. Document best practices, procedures, and solutions to build and maintain institutional knowledge.

Maintain an active role in optimizing platforms to align with institutional goals for student success. Learning Community Data and Technology Support In a supporting capacity, collaborate with the Coordinator of Learning Communities to provide support for Learning Community PeopleSoft needs. Initiative and Program Support Assist with supporting, implementing, and evaluating initiatives and programs led by the Office of Student Success Initiatives.

This includes providing technology support for early alert reporting and outreach, midterm grade outreach, re-enrollment campaigns, and outreach related to other key student success indicators. Assessment Assist with the ongoing review and evaluation of technology platforms, strategies, and initiatives related to student success. Identify, research, and recommend best-practice strategies to promote continuous improvement and effectiveness.

Student Outreach and Population-Level Support Similar to all members of the Office of Student Success Initiatives provide direct outreach and support to a small, assigned caseload of students based on student success metrics. Complete other duties as assigned. Minimum Qualifications The following Degree is required: Bachelor's degree required.

The following Degree is preferred: Bachelor's degree in education, business, communication, information technology, or related field, or Master's degree in Higher Education Administration, Student Affairs, Counseling, or related field The following Experience is required: One year of experience working in a college or university setting with direct student contact The following Experience is preferred: Experience working with EAB Navigate, EdSights, or comparable student success CRM platforms Experience with student information systems or higher education data management Additional Information Knowledge, Skills, Abilities Knowledge of college student development theory and student success frameworks Proficiency with student information systems, CRM platforms, or comparable higher education technology Ability to interpret and communicate data to non-technical audiences Excellent interpersonal and written communication skills Ability to manage multiple projects and priorities concurrently Experience developing and facilitating training or workshops for staff Creative problem-solving skills and attention to detail Deadline to Apply: July 29, 2026 Required Application Materials & Evaluation Experience must be fully documented on the official application. The application will be used to evaluate if candidates meet the minimum requirements for the position and for consideration when determining starting pay rate. Experience requirements are inclusive of relevant professional experience, or experience attained through relevant internships, co-ops, student employment positions, or graduate assistantships.

Uploads Required: Resume (for supplemental information only) Optional: Cover Letter Essential Requirement: Work Authorization BGSU does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. Bowling Green State University is an equal opportunity employer.

The University is committed to maintaining an employment and educational environment that is free from unlawful discrimination, harassment, and retaliation. The University prohibits discrimination and harassment on the basis of protected class: age (40 years of age or older), ancestry, color, disability, ethnicity, familial status, gender, gender identity and expression, genetic information, HIV/AIDS status, marital status, military status, national origin, political affiliation, pregnancy, race, religion, sex, sexual orientation, protected veteran status, or any other legally protected characteristic. EEOC Know Your Rights OCRC Know Your Rights In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Bowling Green State University, please call 419-372-8421 or email ohr@bgsu.edu

BGSU is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. A list of acceptable documents can be seen here: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents