Join our dynamic and thriving footwear company as a Specialist, Process & Communications in St. Louis, MO where you'll have the opportunity to make an impact and shape the future of our renowned brands. If you have a passion for fashion, eager to learn and have an eye for detail, this is the perfect role for you! As a member of our team, you'll be part of a company that values results, caring and learning.
What will you be doing?
- Drive Communication & Content Management: Create, publish, and maintain accurate and timely resource content for the Contact Center
- Support Process Improvement: Facilitate projects by collecting, distributing, and proofing information while evaluating process effectiveness
- Partner Cross-Functionally: Collaborate with IT, Retail, Training, QA, and Systems teams to research application bugs and improve processes
- Enhance Training & Employee Engagement: Create brand, product, and seasonal training materials for associates
- Maintain Operational Excellence: Maintain knowledge of customer care systems, store operations, and eCommerce processes
Perks you will enjoy!
- Our Shoe Discounts:No matter your style, we’ve got your perfect fit covered with a 30% Associate Discount across Famous Footwear and Caleres brands
- Benefits that Start Day One:To learn more details about our total rewards including 401k, health benefits and PTO, visit yourcaleres.com
- Get Paid When You Want: Access your money as you earn it and request your earnings before payday
- Mental Wellness:Your mental health is important to us, and we offer free, 24/7 confidential support and resources through CompPsych EAP for eligible associates
Qualifications that make you the perfect fit!
- Writing and communications experience required
- Contact center or retail experience preferred
- Strong written communication skills, including grammar, spelling, and proofreading
- Excellent organizational skills with the ability to manage multiple projects simultaneously
- Proficiency in Microsoft Office Suite required
- SharePoint and Adobe Acrobat experience preferred