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Food Service Representative Jobs in Silver Spring, MD

High's

Customer Service Representative

Mount Airy, MD · On-site

$15.25 - $21/hr

The CSR completes a wide variety of tasks related to store operations including, but not limited to: food preparation, cash handling responsibilities, customer service, general cleaning and any other ...

High's of Baltimore

Customer Service Representative

Lisbon, MD · On-site

$17.50 - $24/hr

The CSR completes a wide variety of tasks related to store operations including, but not limited to: food preparation, cash handling responsibilities, customer service, general cleaning and any other ...

High's

Customer Service Representative

Mount Airy, MD · On-site

$15.25 - $21/hr

The CSR completes a wide variety of tasks related to store operations including, but not limited to: food preparation, cash handling responsibilities, customer service, general cleaning and any other ...

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Food Service Representative information

See Silver Spring, MD salary details

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How much do food service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for food service representative in Silver Spring, MD is $16.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $17.88 per hour, depending on experience, location, and employer.

What is a food service representative?

A food service representative provides customers with a variety of services at a grocery store, market, or food manufacturer. Your duties vary by location. For example, if you work at a grocery store, your job is to ensure your department is stocked and to provide information about the products you offer. If you work for a manufacturer, you may have more sales responsibilities, including marketing and client relations for the business. Qualifications for a career as a food service rep include strong attention to detail and communication skills as well as the ability to adhere to all food safety regulations. Having a few years of experience in food services or sales may also be an employer requirement.

What are the key skills and qualifications needed to thrive as a food service representative?

To thrive as a Food Service Representative, you need basic food safety knowledge, customer service skills, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, food handling certifications, and inventory management tools is typically required. Strong communication, teamwork, and a positive attitude help build rapport with customers and colleagues. These skills and qualities are crucial for ensuring efficient service, customer satisfaction, and adherence to health standards in food service environments.

What are some typical challenges faced by food service representatives, and how can they be managed effectively?

Food Service Representatives often encounter challenges such as managing high volumes of customer orders during peak hours and adapting to changing menus or procedures. Staying organized, maintaining clear communication with kitchen and front-of-house teams, and prioritizing tasks help manage these pressures effectively. Building strong customer service skills and remaining adaptable are key to thriving in this dynamic environment. Many employers provide training and encourage teamwork to support representatives in overcoming these common hurdles.

What is the difference between Food Service Representative vs Food Service Worker?

AspectFood Service RepresentativeFood Service Worker
CredentialsMay require food safety certificationOften no formal certification required
Work EnvironmentCustomer-facing, includes restaurants, cafeteriasKitchen, dining area, food prep
Employer & IndustryRestaurants, catering, hospitalityFood establishments, cafeterias, fast food
Job FocusCustomer service, order taking, salesFood prep, serving, cleaning

Food Service Representatives primarily focus on customer interaction, order processing, and sales in food service settings, often requiring food safety certifications. Food Service Workers typically handle food preparation, serving, and cleaning tasks within the same environments. While both roles are essential in the food industry, their responsibilities and credentials differ, making them distinct positions within the sector.

More about Food Service Representative jobs
Food Service Representative jobs near you
Infographic showing various Food Service Representative job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,175 per year, or $16.4 per hour.

Customer Service Representative

CARROLL INDEPENDENT FUEL COMPANY

Millersville, MD • On-site

$15.50 - $21.25/hr

Full-time

Re-posted 22 days ago

Job description

Job Summary:

The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to: food preparation, cash handling responsibilities, customer service, general cleaning and any other needed functions required by store management.

Principal Duties and Responsibilities:

  • Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.
  • Respond to all customer requests in a timely manner.
  • Support and follow all safety and security initiatives.
  • Ensure proper cash handling with the operations of the POS and cash bank procedures.
  • Adhere to all store operations procedures, policies and guidelines.
  • Properly execute up-selling initiatives and provide a value to the customer.
  • Follow all daily operating procedures to ensure store is clean, organized and well-kept to ensure a positive customer experience.
  • Replenish product and supplies, while keeping the store in the highest quality stocked position at all times.
  • Effectively communicate with store management and team members.
  • Complete all tasks assigned by store management including the completion of all mandatory training within the timeline established by management.
  • Adhere to all Food Service Program procedures, standards and sanitation requirements.

Minimum Knowledge, Skills and Abilities:

  • Must be at least 18 years old
  • Strong focus on customer service and working with people
  • Strong commitment to teamwork
  • Strong communication skills, including the ability to professionally communicate verbally to customers
  • Ethical, honest, trustworthy, respectful, compassionate, supportive and patient
  • Flexible and adaptable to change
  • Ability to handle difficult situations professionally
  • Ability to lift up to 50 lbs.
  • Reliable transportation
  • Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.

Working Conditions:

  • Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or deaning products.
  • Spends the majority of the shift standing with frequent bending and lifting.
  • In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations

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