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Floor Support Engineer Jobs (NOW HIRING)

Amazech Solutions

SMT Process Engineer

Palo Alto, CA · On-site

Inventory & Production Floor Support Preferred backgrounds: Aerospace, Robotics, Drone, Consumer Electronics, Automotive Electronics, PCB Manufacturing. Preferred titles: SMT Process Engineer ...

Reliance One

L3 Support Engineer

Buffalo, WV

$25 - $29/hr

L3 Support Engineer Buffalo, West Virginia, United States On-site $25-$29/hour Contract Opportunity ... Provide Level 3 technical support for infrastructure, server, network, and plant floor systems

Dawar Consulting

ITOT Support Engineer

Hillsboro, OR · On-site

$60/hr

ITOT Support Engineer Our client, a world leader in the life sciences and diagnostics industry, is ... Provide onsite technical support for Windows, macOS, Linux, and mobile devices in GMP shop-floor ...

Roboflow

Support Engineer

Manhattan, NY · Remote

... digitizing floor plans, preserving coral reefs, guiding drone flight, and more. Roboflow is ... Who You Are You may be a Support lifer familiar with all that entails, a Developer who prefers an ...

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How much do floor support engineer jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for floor support engineer in the United States is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Floor Support Engineer, and why are they important?

To thrive as a Floor Support Engineer, you need a solid understanding of hardware troubleshooting, system maintenance, and IT support, typically supported by a degree in computer science or relevant certifications like CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential for resolving technical issues efficiently. Excellent communication, problem-solving abilities, and customer service orientation are crucial soft skills for interacting with end users and colleagues. These skills and qualities ensure quick resolution of technical problems, minimize downtime, and maintain smooth business operations.

What are Floor Support Engineers?

Floor Support Engineers are IT professionals who provide technical assistance and troubleshooting support to employees within an organization, often on the office floor or production area. Their main responsibilities include resolving hardware and software issues, setting up workstations, and ensuring that all IT equipment runs smoothly. They act as the first point of contact for technical problems and help maintain minimal downtime for business operations. Floor Support Engineers may also assist with system upgrades, installations, and training users on new technologies.

What is the difference between Floor Support Engineer vs Field Service Technician?

AspectFloor Support EngineerField Service Technician
CredentialsTechnical certifications, relevant engineering or technical degreesTechnical certifications, relevant technical or engineering degrees
Work EnvironmentIndoor, primarily in data centers, server rooms, or manufacturing floorsOutdoor and indoor, visiting client sites for equipment repair and maintenance
Employer & IndustryTech companies, data centers, manufacturing plantsElectronics, telecommunications, industrial equipment providers

Both roles require technical certifications and involve working with complex equipment. While Floor Support Engineers focus on maintaining and supporting infrastructure within controlled environments, Field Service Technicians often travel to client sites to perform repairs and installations. The roles are complementary but differ mainly in work setting and scope of on-site interaction.

Infographic showing various Floor Support Engineer job openings in the United States as of May 2026, with employment types broken down into 55% Full Time, and 45% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $34,002 per year, or $16.3 per hour.

Trade Floor Support Engineer

Millennium Management LLC

New York, NY • On-site

$175K - $250K/yr

Full-time

Posted 12 days ago

Millennium Management rating

7.7

Company rating: 7.7 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Trade Floor Support Engineer
We are seeking a highly skilled and motivated Trade Floor Support Engineer to join our dynamic team. This is a hands-on, end-user-facing role that requires exceptional technical expertise, outstanding problem-solving skills, and a commitment to delivering excellence in a fast-paced, high-pressure trading environment. As the first point of contact for our trading business units, you will play a critical role in ensuring seamless technology operations, proactively addressing issues, and maintaining open communication with stakeholders. The ideal candidate thrives in a collaborative environment, demonstrates a strong sense of ownership, and is passionate about providing world-class support to drive business success.
Key Responsibilities
  • Serve as the primary interface with trading business units, ensuring the support team consistently meets and exceeds business needs.
  • Deliver high-quality, hands-on technical support to end-users in a professional and courteous manner.
  • Proactively communicate with stakeholders, keeping them informed of issue status and resolutions.
  • Leverage ServiceNow to manage incident, problem, and change management workflows effectively.
  • Troubleshoot and resolve issues related to:
  • Desktop technology and applications in Windows environments (Linux desktop support is a plus).
  • Microsoft Windows OS, Microsoft Office Suite (including Office 365), mobile devices, and other applications.
  • VDI and Citrix environments.
  • Basic network and telecommunications connectivity.
  • Support trading floor operations, including adds/moves/changes and remote access tools.
  • Maintain and expand technical knowledge through continuous learning, with a focus on delivering exceptional customer support.
  • Collaborate with cross-functional teams to support firm-wide technical initiatives and projects.
  • Ensure adherence to ITIL best practices, including CMDB, Incident Management, Change Management, and Quality Metrics.
  • Provide expertise in market data platforms such as Bloomberg, LSEG Workspace, and ICE, including troubleshooting API integrations and Excel plug-ins.
  • Assist with server and data center support as needed.

Qualifications & Skills
  • Experience: Minimum of 5+ years of progressive technical support experience in an enterprise-level environment, preferably within the financial industry (hedge funds, trading firms, or large financial technology departments).
  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Strong knowledge of Active Directory and Exchange.
  • Familiarity with ITIL frameworks and tools such as ServiceNow.
  • Proven experience with market data platforms and vendor integrations.
  • Broad understanding of mobile technology and remote access solutions.
  • Certifications: Microsoft role-based certifications (e.g., Azure Fundamentals, Microsoft 365 Fundamentals), CCNA, or equivalent certifications are a plus.
  • Strong customer service orientation with a hands-on approach to problem-solving.
  • Ability to prioritize and perform under pressure in a fast-moving, constantly changing environment.
  • A collaborative team player with a proactive mindset and a high sense of urgency

Additional Requirements:
  • Availability for night and weekend shifts, as well as light travel to branch offices.
  • Experience supporting servers and data centers is a plus.

Why Join Us?
This is an exciting opportunity to work at the heart of a fast-paced trading environment, where technology and business intersect. You will have the chance to collaborate with top-tier professionals, tackle complex challenges, and make a direct impact on the success of our trading operations. If you are passionate about delivering excellence, thrive under pressure, and are eager to grow your career in financial technology, we want to hear from you.
The estimated base salary range for this position is $175,000 to $250,000, which is specific to New York and may change in the future. Millennium pays a total compensation package which includes a base salary, discretionary performance bonus, and a comprehensive benefits package. When finalizing an offer, we take into consideration an individual's experience level and the qualifications they bring to the role to formulate a competitive total compensation package.

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