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Flood Insurance Customer Service Representative Jobs

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

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Flood Insurance Customer Service Representative information

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How much do flood insurance customer service representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for flood insurance customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What cities are hiring for Flood Insurance Customer Service Representative jobs?

Cities with the most Flood Insurance Customer Service Representative job openings:

What states have the most Flood Insurance Customer Service Representative jobs?

States with the most job openings for Flood Insurance Customer Service Representative jobs include:

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For Flood Insurance Customer Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Flood Insurance Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

US Flood Insurance Customer Service Representative

Wichita, KS • On-site, Remote

MCI Careers
Computer and Electronic Product Manufacturing • 1 - 5K employees
Learn more about MCI Careersexternal

$13.10 - $15.06/hr

Full-time

Re-posted 11 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking dedicated and compassionate Customer Service Representatives to join our team. In this role, you will play a vital part in assisting individuals impacted by severe flooding. This position is an excellent opportunity for those who are passionate about providing exceptional customer support and helping communities recover during challenging times.

This position involves working on a U.S. Federal Contract, and strict compliance with federal guidelines and protocols is mandatory. Candidates must demonstrate the ability to perform duties with precision and maintain confidentiality at all times. Candidates must pass a Level 2 fingerprint background check.

Work Schedule:

  • Hours of Operation: 7:00 AM to 7:00 PM CST

  • Available Shifts:

    • 7:00 AM to 4:00 PM CST

    • 10:00 AM to 7:00 PM CST

  • Flexibility to work assigned shifts is required.

Training:

  • A comprehensive 6-week training program is provided.

  • Attendance for the full duration of the training is mandatory; no time off is allowed during this period.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Assist callers impacted by severe flooding, providing empathetic and effective support.
  • Respond to customer inquiries and provide accurate and helpful information.
  • Resolve customer issues in a timely and professional manner.
  • Document all interactions thoroughly and accurately.
  • Maintain confidentiality and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate department or supervisor as needed.
  • Provide follow-up communication to ensure customer satisfaction.
  • Stay informed about company policies, procedures, and service updates.
  • Participate in team meetings and training sessions to enhance service quality.
  • Offer feedback and suggestions to improve customer service processes.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • High school diploma or equivalent; college education is a plus.

  • Strong communication and problem-solving skills.

  • Previous customer service experience preferred.

  • Ability to handle high-stress situations calmly and effectively.

  • Must pass a Level 2 fingerprint background check.

MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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