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Flight Agent Jobs in Texas (NOW HIRING)

Worldwide Flight Services

$21/hr

About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Job Summary As an Agent, Passenger Service, you will be responsible for providing a wide range of ...

MAXIMUS

Security Officer

Dallas, TX · On-site

$15.25 - $18.25/hr

Search of assigned flight. . Agent will make sure all regulations and safety procedures are met and be able to find and identify any unauthorized item inside the aircraft and report any case to the ...

Maximus Global Services

Security Officer

Dallas, TX · On-site

$22 - $23/hr

Search of assigned flight. . Agent will make sure all regulations and safety procedures are met and be able to find and identify any unauthorized item inside the aircraft and report any case to the ...

Worldwide Flight Services

Ramp Agent

Fort Worth, TX · On-site

$18/hr

About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Ground Ramp Agent Responsibilities * Marshall aircraft upon arrival and departure. * Load and ...

Worldwide Flight Services

$19/hr

About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Airline Ramp Agent Responsibilities * Marshall aircraft upon arrival and departure. * Load and ...

Worldwide Flight Services

Ramp Agent

Fort Worth, TX · On-site

$18/hr

About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Ground Ramp Agent Responsibilities * Marshall aircraft upon arrival and departure. * Load and ...

Worldwide Flight Services

Ramp Agent

Austin, TX · On-site

$19/hr

About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Airline Ramp Agent Responsibilities * Marshall aircraft upon arrival and departure. * Load and ...

Worldwide Flight Services

$16/hr

About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Job Summary An Agent in Airport Operations oversees inbound and outbound flight activity, updates ...

Worldwide Flight Services

$19/hr

About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Job Summary The Lead Agent Passenger Services supports daily airport operations by guiding a team ...

Worldwide Flight Services

$15/hr

About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Job Summary As a Ramp Services Agent, you will be responsible for essential ramp service tasks ...

Worldwide Flight Services

$14.25 - $18.25/hr

About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Job Summary The Lead Agent Passenger Services supports daily airport operations by guiding a team ...

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Flight Agent information

What are flight agents and what do they do?

Flight agents, also known as airline ticket agents or reservation agents, assist customers with booking flights, changing reservations, and providing information about flight schedules, fares, and travel policies. They work for airlines, travel agencies, or online booking platforms, handling inquiries by phone, online, or in person. Flight agents help ensure travelers have a smooth booking experience and often assist with special requests, such as seat assignments or baggage information. Their role requires excellent customer service, attention to detail, and knowledge of airline systems and regulations.

How do Flight Agents typically handle high-pressure situations, such as flight delays or overbooked flights?

Flight Agents frequently encounter high-pressure situations like last-minute schedule changes, flight delays, and overbooked flights. In these moments, they are expected to remain calm, communicate clearly with passengers, and offer solutions such as rebooking options or compensation in line with airline policies. Strong problem-solving skills and the ability to empathize with frustrated travelers are essential. Teamwork is also key, as Flight Agents often coordinate with gate staff, supervisors, and airline operations to resolve issues efficiently.

What is the difference between Flight Agent vs Ticketing Agent?

AspectFlight AgentTicketing Agent
CredentialsCustomer service skills, airline-specific trainingCustomer service skills, reservation system training
Work EnvironmentAirports, airline offices, travel agenciesTravel agencies, airline offices, call centers
Employer & IndustryAirlines, airportsTravel agencies, airlines
Primary RoleAssist passengers with flight bookings, check-ins, and customer serviceHandle ticket reservations, issue tickets, manage bookings

While both Flight Agents and Ticketing Agents work in the travel industry and handle reservations, Flight Agents focus more on passenger assistance at airports and airline services, whereas Ticketing Agents primarily manage reservations and ticketing through travel agencies or airline systems. The roles often overlap but differ in their primary responsibilities and work settings.

What are the key skills and qualifications needed to thrive as a Flight Agent, and why are they important?

To thrive as a Flight Agent, you need strong organizational abilities, attention to detail, and customer service skills, typically supported by a high school diploma or equivalent. Familiarity with airline reservation systems (such as Sabre or Amadeus), ticketing software, and airport security protocols is commonly required. Excellent communication, problem-solving, and stress management skills help Flight Agents handle diverse passenger needs and unexpected travel issues. These skills ensure efficient operations, high customer satisfaction, and compliance with airline and regulatory standards.
What are popular job titles related to Flight Agent jobs in Texas? For Flight Agent jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Flight Agent jobs in Texas look for? The top searched job categories for Flight Agent jobs in Texas are:
What cities in Texas are hiring for Flight Agent jobs? Cities in Texas with the most Flight Agent job openings:
Flight Agent jobs near you
Infographic showing various Flight Agent job openings in Texas as of July 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.
Passenger Service Agent

Passenger Service Agent

Worldwide Flight Services

Fort Worth, TX • On-site

$17/hr

Full-time, Part-time

Medical, Retirement

Posted 6 days ago

Worldwide Flight Services rating

5.3

Company rating: 5.3 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

53rd of 64 rated aviation services

Job description

About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
As an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting passengers with reservations, tickets, baggage handling, and general travel information. You will ensure smooth boarding, deplaning, and ticket validation, while also handling lost and found inquiries, baggage claims, and airfreight shipments. Additionally, you will help maintain compliance with security protocols and contribute to overall operational efficiency.
Pay: $17.00 per hour.
Check out what the Airline Passenger agent is like:Passenger Agent
Responsibilities
  • Make reservations, issue tickets and itineraries, and compute fares for passengers.
  • Handle baggage check-in, collect excess baggage charges, and provide general travel information.
  • Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
  • Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
  • Determine flight close-out times and complete necessary flight documentation for accuracy.
  • Handle post-departure procedures, including invalidating tickets and finalizing reports.
  • Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
  • Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
  • Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
  • Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.
  • Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.

Minimum Requirements
  • High school diploma or GED equivalent
  • At least 1 year of experience in customer service or related field
  • Ability to work varied shifts, including weekends, holidays, and nights
  • Strong verbal and written communication skills
  • Ability to lift and handle baggage weighing up to 50 lbs
  • Basic computer proficiency, including the ability to input data and use relevant software
  • Stay up to date on recurrent training as assigned
  • Ability to obtain and maintain airport security badge
  • Ability to read, write, and speak the English language

Preferred Skills
  • Previous experience in an airport, airline, or logistics environment
  • Knowledge of ticketing, reservations, and fare calculation systems
  • Experience handling lost and found procedures or baggage claims
  • Strong organizational skills and attention to detail
  • Familiarity with airport regulations and procedures
  • Knowledge of international shipping and airfreight documentation
  • Proficiency in a second language for assisting international travelers
  • Strong conflict resolution and problem-solving abilities

Physical Requirements/Working Conditions
  • Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs
  • Frequent standing, walking, and moving throughout the airport terminal or warehouse
  • Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage
  • Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
  • Manual dexterity required for handling documents, operating computers, and using two-way radios
  • Ability to remain on your feet for extended periods (up to 8 hours or more during shifts)
  • Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance
  • Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins
  • Ability to work in a noisy environment, such as near aircraft engines and ground support equipment

Perks & Benefits
  • Want your pay in advance? Access your pay when you need it through DailyPay app!
  • Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
  • Need quality medical care? Multiple options for both full and part-time employees!
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
  • Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
  • Want to invest in your future? 401k program offered!
  • Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

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