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Flexible Remote Customer Service Representative Jobs in Puerto Rico

InsuraTec

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Achieve balance with our flexible hours. Qualifications: * Entry-Level Friendly : No prior ...

InsuraTec

Sales Representative (Remote)

Corozal, PR · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Achieve balance with our flexible hours. Qualifications: * Entry-Level Friendly : No prior ...

InsuraTec

Sales Representative (Remote)

San Juan, PR · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Achieve balance with our flexible hours. Qualifications: * Entry-Level Friendly : No prior ...

InsuraTec

Sales Representative (Remote)

Mayaguez, PR · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Achieve balance with our flexible hours. Qualifications: * Entry-Level Friendly : No prior ...

InsuraTec

Sales Representative (Remote)

Guaynabo, PR · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Achieve balance with our flexible hours. Qualifications: * Entry-Level Friendly : No prior ...

InsuraTec

Sales Representative (Remote)

Dorado, PR · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Achieve balance with our flexible hours. Qualifications: * Entry-Level Friendly : No prior ...

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Flexible Remote Customer Service Representative information

What is a flexible remote customer service representative?

A Flexible Remote Customer Service Representative is a professional who assists customers with inquiries, issues, or support requests from a remote location, such as their home. The 'flexible' aspect typically refers to adjustable work hours, allowing representatives to work part-time, in shifts, or according to their own schedule. These representatives communicate with customers via phone, email, chat, or other digital platforms. Their main goal is to resolve customer concerns efficiently while maintaining high satisfaction. This role is ideal for individuals who value work-life balance and prefer working outside of a traditional office environment.

What are the key skills and qualifications needed to thrive as a flexible remote customer service representative?

To thrive as a Flexible Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, online chat tools, and ticketing systems is typically required. Outstanding time management, self-motivation, and patience set top performers apart in this remote role. These skills and qualities are crucial for delivering excellent support, maintaining productivity, and ensuring customer satisfaction in a virtual environment.

How do flexible remote customer service representatives typically collaborate with their teams while working from home?

Flexible remote customer service representatives often collaborate with their teams using digital communication tools like chat platforms, video calls, and project management software. Regular virtual team meetings help keep everyone aligned on company policies, updates, and customer issues. While independent work is common, representatives are encouraged to share insights and escalate complex cases to supervisors or specialized team members. This collaborative environment ensures customer inquiries are handled efficiently and promotes continuous learning among team members.

What are the most commonly searched types of Remote Customer Service Representative jobs in Puerto Rico?

The most popular types of Remote Customer Service Representative jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Flexible Remote Customer Service Representative jobs?

Cities in Puerto Rico with the most Flexible Remote Customer Service Representative job openings:

Flexible Remote Customer Service Representative jobs near you
Infographic showing various Flexible Remote Customer Service Representative job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Representative

Firstsource

Mayaguez, PR • Remote

$15.50/hr

Full-time

Posted 26 days ago

Firstsource rating

6.5

Company rating: 6.5 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

28th of 72 rated call and contact centers

Job description

Work Location: Remote-

Job Type: Full-time

Pay:Starting Rate $14.00 per hour

Bilingual: $15.50 per hour

About Firstsource 

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Job Description:

Conduct outbound calls and/or campaigns when directed.

Thoroughly document all customer transactions in host system.

Adhere to scheduled shifts to ensure optimal phone coverage.

Ensure compliance to all regulatory guidelines.

Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.

Follow safety guidelines outlined by Illness and Injury Prevention Program.

Specific qualifications for this medical role include:

High School diploma or GED
1 Year Call Center Exp

Six months healthcare claims experience.

Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
Basic mathematical skills
Intermediate typing skillsOther requirements include:Sitting for long periods of timeFlexibility of schedule especially when overtime is in placePrivate/secured room without distractionAbility to multitaskSpecific to processing: Able to look for data entry differences
Following written directions (emails, SOP documents)
Self-motivation
Ability to prioritize work
Thinking outside the box and making judgement calls
Ability to adapt to change

 

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