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Flexible Remote Customer Service Representative Jobs in Puerto Rico

Danaher

Field Application Specialist

Caguas, PR · On-site +1

We recognize the benefits of flexible, remote working arrangements for eligible roles and are ... We partner with customers across the globe to help them solve their most complex challenges ...

LifeLink

Remote Administrator on Call PR

Guaynabo, PR · On-site +1

The Remote Administrator-on-Call (Remote AOC) supports recovery services staff by overseeing ... Excellent verbal and written communication and customer service skills. * Ability to work within a ...

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Flexible Remote Customer Service Representative information

What is a flexible remote customer service representative?

A Flexible Remote Customer Service Representative is a professional who assists customers with inquiries, issues, or support requests from a remote location, such as their home. The 'flexible' aspect typically refers to adjustable work hours, allowing representatives to work part-time, in shifts, or according to their own schedule. These representatives communicate with customers via phone, email, chat, or other digital platforms. Their main goal is to resolve customer concerns efficiently while maintaining high satisfaction. This role is ideal for individuals who value work-life balance and prefer working outside of a traditional office environment.

What are the key skills and qualifications needed to thrive as a flexible remote customer service representative?

To thrive as a Flexible Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, online chat tools, and ticketing systems is typically required. Outstanding time management, self-motivation, and patience set top performers apart in this remote role. These skills and qualities are crucial for delivering excellent support, maintaining productivity, and ensuring customer satisfaction in a virtual environment.

How do flexible remote customer service representatives typically collaborate with their teams while working from home?

Flexible remote customer service representatives often collaborate with their teams using digital communication tools like chat platforms, video calls, and project management software. Regular virtual team meetings help keep everyone aligned on company policies, updates, and customer issues. While independent work is common, representatives are encouraged to share insights and escalate complex cases to supervisors or specialized team members. This collaborative environment ensures customer inquiries are handled efficiently and promotes continuous learning among team members.

What are the most commonly searched types of Remote Customer Service Representative jobs in Puerto Rico?

The most popular types of Remote Customer Service Representative jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Flexible Remote Customer Service Representative jobs?

Cities in Puerto Rico with the most Flexible Remote Customer Service Representative job openings:

Flexible Remote Customer Service Representative jobs near you

Associate, Remote Network (Virtual Teller)

Oriental Financial Services LLC

Bayamon, PR • On-site, Remote

$14 - $18.25/hr

Full-time

Re-posted 19 days ago

Job description

The Associate, Remote Network (Virtual Teller) provides extraordinary, friendly and dynamic service to customers through interactions that transcends a virtual/video face to face interactions. Position works on-site based in Bayamon, PR
MAJOR DUTIES & RESPONSIBILITIES:
  • Serves customer in a professional and exceptional, courteous, efficient manner through prompt handling of all teller functions.
  • Perform regular teller's transactions through electronic/remote interactions in compliance with bank policies and procedures.
  • Answers questions from prospects or customers and maintains excellent customer relations; directs customers to proper employees for answers to more complex problems and inquiries.
  • Works independently and utilizes effective problem solving skills to resolve issues; effectively uses knowledge of operating and security procedures in order to make on-the-spot transactions.
  • Multitasks by working with multiple software programs concurrently to complete a transaction, and communicating with more than one customer concurrently.
  • Identifies cross-selling opportunities, selling new or additional products or services that meet customers' needs, and makes appropriate referrals to other bank areas.
  • Performs end of day balancing according to procedures.
  • Adheres to security, audit, and compliance requirements.
  • May act as a mentor/trainer to new Virtual Tellers.
  • Communicates customer comments, issues and requests to the appropriate branch/department.
  • Clearly communicates the proper use of the Virtual Teller Station, handling customer's objections and anxiety to new technology.
  • Promotes benefits of the technology and ensures a positive experience.
  • Other duties may be assigned.

EDUCATION AND EXPERIENCE:
  • Associate or bachelor's degree in business administration or related field required.
  • One (1) year of customer service, call center or sales experience required.
  • Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
  • Excellent customer service, interpersonal, problem-solving and documentations skills required both verbal and written.
  • Requires good telephone etiquette, listening and communication skills.
  • Understanding of banking or financial products and services preferred.
  • Detail oriented and able to manage multiple priorities required.
  • Computer proficiency required. Knowledge of MS Office and other business applications preferred.
  • Bilingual, English and Spanish required.
  • Availability to work any day of the week based on the established hours of operations, plus flexibility to work overtime according to business needs is required.

Oriental is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females / Disabled / Veterans)
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