Flexible Operational Risk Manager Jobs in Calgary, AB

We are hiring for this position out of our Toronto, Vancouver and Calgary offices. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance. 

About the role:

As the Senior Manager, Commercial Sales, you will oversee the underwriting associates and underwriting support functions, ensuring service excellence, consistency, efficiency, and adherence to corporate risk standards. You will serve as a key resource to the underwriting team, providing coaching, training, process improvements, and strategic support during periods of elevated business volume.

About the day-to-day:

• Lead, mentor, and manage a team of Underwriting Associates and underwriting support staff.
• Provide ongoing coaching, technical guidance, and professional development opportunities.
• Design and execute training programs, onboarding initiatives, and knowledge-sharing sessions.
• Oversee workflow management and resource allocation to meet service level expectations.
• Support underwriting teams during peak volume periods through workload balancing and file review support.
• Monitor underwriting quality and adherence to credit, compliance, and regulatory requirements.
• Develop operational reporting, dashboards, and key performance indicators (KPIs).
• Analyze data to identify trends, operational risks, bottlenecks, and improvement opportunities.
• Drive process optimization initiatives, automation opportunities, and best practices.
• Partner with senior leadership on strategic initiatives and continuous improvement efforts.
• Collaborate with Sales, Credit, Funding, Risk, and other stakeholders.
• Lead change management and maintain underwriting procedures and documentation.
• Support recruitment, workforce planning, performance management, and succession planning.

About the qualifications:

• 6+ years of progressive experience in commercial lending, commercial mortgage underwriting, credit adjudication, or commercial real estate financing.
• 3+ years of people leadership experience managing underwriting, credit, sales support, or lending operations teams.
• Proven experience underwriting and approving complex commercial real estate transactions, including construction, term, CMHC-insured, and conventional financing.
• Demonstrated success leading teams in a high-volume, service-driven commercial lending environment.
• Experience developing and implementing operational processes, workflow optimization initiatives, and performance metrics.
• Advanced knowledge of commercial mortgage lending principles, underwriting methodologies, and credit risk assessment.
• Comprehensive knowledge of lending regulations, compliance requirements, and risk management frameworks.
• Results-oriented mindset with a focus on service excellence, quality, efficiency, and risk management.
• Strategic thinker who can balance risk management, operational efficiency, and business growth objectives.
• Highly collaborative leader with strong business acumen and sound judgment.
• Ability to identify operational risks, resolve issues proactively, and implement sustainable solutions.

• Strong proficiency in Microsoft Office Suite, particularly Excel, Power BI, PowerPoint, and Word. 

• Experience with financial modelling. 

About us:  

Peoples Group is a trusted financial services company for the innovators at the forefront of Canada’s economic future. With offices in Vancouver, Calgary and Toronto, we are driving change by working alongside challenger banks, fintechs, brokers, and merchants to foster a dynamic and competitive financial ecosystem. 

Our culture is built on four core behaviors: Grit to Grow, Connect to Collaborate, Putting Clients First, and Owning the Outcome. We believe people do not simply choose a company to work for—they choose a company that makes a positive impact in the lives of Canadians. Above all, we value people, build meaningful relationships, focus on individual strengths, and approach our work with passion. 

About the work environment: 

Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times. 

We offer: 

• A hybrid work environment, enabling you to balance your personal and professional life seamlessly. 
• Competitive salaries, profit sharing, RRSP matching and benefits from day one. 
• Generous paid time off to help achieve a healthy work-life balance. 
• A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community. 

Hiring process:  

If your application is selected, you will be invited for a first interview with one of our Talent Acquisition Business Partners. Depending on the role, interviews may be conducted virtually or in-person. The hiring team will communicate any in-person requirements throughout the process. 

Compensation:  

The expected salary for this role is approximately $100,000.00 - $110,000.00 annually. Actual compensation may vary based on experience, skills, and qualifications. 

NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.  

We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.