Flexible Minecraft Server Jobs (NOW HIRING)

Interested in providing support to our customers? Looking to learn and develop your customer service & Linux skills in the IT industry? We think we could help!
Ploxhost is searching for brand new talent to join our network for providing our customers a great customer experience.
Associate Responsibilities

I

t is the responsibility of the associate to ensure uninterrupted internet connectivity and 'work-like' environment at home location so that associates can deliver their best in terms of productivity and quality.

B

eing able to work an assigned schedule that falls within our operating hours is required and expected.

A

nswer customer queries/questions in a timely manner.
Customer Focus

E

xcellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

A

bility to empathize with and prioritize customer needs

D

emonstrates interpersonal skills with a diverse customer base

D

emonstrates conflict resolution, negotiation, and de-escalation skills

D

emonstrates ownership to resolve challenging customer issues, escalating when necessary

A

bility to determine customer needs and provide appropriate solutions

M

aintain regular and reliable attendance, including the daily schedule as assigned

F

lexible with the working schedule; may be expected to work weekends, holidays and events
Problem Solving Skills

E

ffective problem-solving skills including decision making, time management and immediate prioritization of tasks

A

bility to debug basic errors with Discord bots

A

bility to approach problems logically and rationally

A

ction-oriented and self-disciplined

O

rganized and detail-oriented

A

bility to quickly and effectively prioritize work time in various departments to meet the business needs

A

bility to maintain composure in highly escalated situations

Technical Requirements

A

bility to use pterodactyl control panel.

B

asic understanding of Linux and docker

A

bility to use the WHMCS billing system.

A

bility to use Crisp live chat software.

A

bility to identify and troubleshoot Minecraft server errors 

Other Requirements

M

ust be 16 years or older to apply no exceptions 

Employment Type: INTERN