Flexible Lexia Jobs (NOW HIRING)

The ideal Customer Support candidate has 2+ years of experience and is someone who is flexible, customer-focused, pragmatic, and able to balance multiple tasks. Hours are full-time, Monday through Friday.

Location: USA, Remote

• Provides technical support to customers via phone, chat, email, and other channels
• Educating teachers and administrators on how to use Lexia Learning products
• Create and update cases with customer inquiries via Salesforce
• Troubleshoot application and access issues for customers as needed
• Explaining reports and usage within Lexia Learning programs to customers
• Report defects and feature requests to development team

Responsibilities as part of the Customer Success Team:

• Expert on all Lexia products, and latest hardware, software, and networking technologies
• Continually improves technical knowledge and service skills
• Continually improves company knowledge of products and services
• Works closely with internal teams to ensure great customer experience, including tracking and reporting on technical issues for customers
• Has direct impact in making our customers successful through increasing their product understanding

• 2+ years of experience in customer service or technical support
• Demonstrated phone and email skills successfully supporting customers, particularly with technical questions. Chat experience is a plus.
• Experience supporting Software as a Service, web browsers, networking principles, application support, hardware device support such as phone, tablet, laptop and desktops.
• Comfortable in a fast paced and changing environment
• Ability to quickly learn new features and particulars of software applications
• Excellent communication skills (written and verbal)
• Demonstrated ability to work collaboratively
• Ability to work with customers at all levels of technical expertise and provide support accordingly
• Must be self-directed and pro-active
• Familiarity with case tracking and customer relationship management software. Experience with Salesforce and Jira preferred
• Ability to speak Spanish a plus

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.