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Part-Time Store Manager, LA Cat Cafe

Position Summary

As the Part-Time Store Manager for Crumbs & Whiskers in Los Angeles, you will help oversee the day-to-day operations of the LA cat cafe in collaboration with the National Manager. This role is responsible for supporting a smooth, welcoming, and mission-driven store environment while maintaining strong standards across customer experience, staff performance, cat care, cleanliness, events, and daily operations.

This is a part-time, hourly position at $23-$25 per hour, with part-time hours based on business needs. The ideal candidate is organized, reliable, hands-on, and excited to help create an exceptional experience for both guests and cats.

Responsibilities

• Store Operations: Help oversee daily store operations to ensure the cafe runs smoothly and in alignment with company standards. This includes supporting opening and closing procedures, maintaining store cleanliness and organization, monitoring inventory, and helping ensure the space is welcoming for guests and safe for cats.
• Collaboration with National Manager: Work closely with the National Manager to support store priorities, communicate operational needs, identify areas for improvement, and help implement company processes and standards at the LA location.
• Staff Support: Assist with team oversight, training, coaching, and communication. Help ensure staff members understand daily expectations, follow company procedures, and contribute to a positive, accountable, and collaborative work environment.
• Customer Experience: Maintain high service standards and ensure guests have a warm, memorable, and positive experience. Address customer questions or concerns professionally and escalate larger issues to the National Manager as needed.
• Cat Care and Well-being: Support the health, comfort, and well-being of the cats in the cafe. Help ensure cat care procedures are followed, the environment remains clean and low-stress, and any health or behavioral concerns are promptly communicated to the appropriate team members.
• Store Standards: Help maintain the physical appearance of the cafe, including cleanliness, organization, guest areas, cat areas, merchandise displays, and supplies. Ensure the store consistently reflects the Crumbs & Whiskers brand and mission.
• Event and Booking Support: Assist with in-store events, private bookings, promotions, and special experiences. Help ensure events are properly staffed, organized, and executed smoothly.
• Vendor and Partner Coordination: Support communication with vendors, rescue partners, and local partners as needed. Help coordinate deliveries, supplies, and operational needs that support the cafe.
• Problem-Solving: Proactively identify issues and work with the National Manager to resolve them quickly and effectively. Help create solutions that improve daily operations, guest satisfaction, team performance, and cat care.

Requirements

• Minimum of 2 years of retail, hospitality, customer service, or store management experience preferred.
• Previous management, assistant management, shift lead, or team leadership experience strongly preferred.
• Strong communication skills, both verbal and written.
• Comfortable working in a fast-paced, customer-facing environment.
• Strong organizational skills, attention to detail, and ability to manage competing priorities.
• Basic computer skills and comfort using scheduling, POS, booking, or retail systems.
• Ability to work part-time hours, including some weekends, evenings, and holidays based on business needs.
• A genuine love for cats and commitment to the Crumbs & Whiskers mission.
• Qualities We’re Looking For
• A warm, energetic, and reliable person who loves cats and enjoys creating memorable guest experiences.
• A hands-on team leader who is comfortable supporting staff, solving problems, and stepping in wherever needed.
• Someone who can stay calm, organized, and professional in a busy customer-facing environment.
• A strong communicator who can work closely with the National Manager and help keep the LA team aligned.
• A detail-oriented person who cares about cleanliness, consistency, cat care, and guest experience.
• Someone who believes in the Crumbs & Whiskers mission and wants to help create a safe, joyful, and meaningful space for cats and people.

Job Type

Part-time

Pay

$23-$25 per hour

Schedule

Part-time hours based on business needs, including some weekends, evenings, and holidays.

Our mission is to reduce euthanasia and to improve the lives of homeless cats.

We partner with rescues to save homeless cats from euthanasia, and house them in our cafes. Once they are at our locations, we care for our cats & kittens until they are adopted!