Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to ...
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Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to ...
Flex Remote information
See Manchester, TN salary details
$4.52 - $6.07
0% of jobs
$6.07 - $7.62
0% of jobs
$7.62 - $9.18
13% of jobs
$9.18 - $10.73
0% of jobs
$10.73 - $12.28
3% of jobs
$13.03 is the 25th percentile. Wages below this are outliers.
$12.28 - $13.83
18% of jobs
$13.83 - $15.38
8% of jobs
The median wage is $16.83 / hr.
$15.38 - $16.93
8% of jobs
$16.93 - $18.48
2% of jobs
$18.48 - $20.03
6% of jobs
$20.64 is the 75th percentile. Wages above this are outliers.
$20.03 - $21.58
41% of jobs
$4
$16
$21
How much do flex remote jobs pay per hour?
As of Aug 26, 2026, the average hourly pay for flex remote in Manchester, TN is $16.68, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $20.58 per hour, depending on experience, location, and employer.
What is a Flex Remote?
A Flex Remote job offers a mix of remote and in-office work, allowing employees to choose when and where they work based on company policies. This setup provides greater flexibility while maintaining some in-person collaboration. The balance between remote and office work varies by employer and role.
What skills and qualifications are needed to thrive in a Flex Remote position?
To thrive in a Flex Remote role, you need excellent time management, self-motivation, and the ability to work independently, often supported by relevant experience in a specific field. Familiarity with digital collaboration tools like Slack, Zoom, project management software, and cloud platforms is typically required. Strong communication, adaptability, and proactive problem-solving are essential soft skills for seamless remote collaboration. These competencies ensure productivity, clear workflow, and effective contributions in a flexible and virtual work environment.
What are common challenges faced in a Flex Remote position, and how can they be managed?
Flex Remote positions often require balancing autonomy with accountability, which can be challenging without clear communication and self-discipline. Distractions in non-traditional environments or managing your schedule across various time zones can be obstacles, but setting boundaries and using effective productivity tools can help. Regular check-ins with your team and maintaining open lines of communication can reduce feelings of isolation and keep projects on track. Emphasizing organization and proactive planning allows Flex Remote professionals to succeed while enjoying the benefits of flexible work arrangements.
What are the most commonly searched types of Remote jobs in Manchester, TN?
The most popular types of Remote jobs in Manchester, TN are:
What are popular job titles related to Flex Remote jobs in Manchester, TN?
For Flex Remote jobs in Manchester, TN, the most frequently searched job titles are:
What job categories do people searching Flex Remote jobs in Manchester, TN look for?
The top searched job categories for Flex Remote jobs in Manchester, TN are:
What cities near Manchester, TN are hiring for Flex Remote jobs?
Cities near Manchester, TN with the most Flex Remote job openings:
Remote Customer Service Representative
Arnold Air Force Base, TN • Remote
MCI Military Recruitment
$14/hr
Full-time
Re-posted 3 hours ago
Job description
Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities:
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunity and apply sales skills to upgrade
- Explain and position the products and processes with customers
- Appropriately escalate customer dissatisfaction with managerial team
- Ensure first call resolution through problems solving and effective call handling
Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers