Office Assistant - Fink's Jewelers (Richmond, VA)
Position: Full-Time Office Assistant
Location: New flagship store at N. Gayton Road & W. Broad Street, Richmond, Virginia
Pay: $20-$22 per hour, plus participation in the office staff repair commission program
Key Responsibilities
- Support sales activities using the POS system
- Process sales transactions
- Handle layaways and special orders
- Maintain customer records, special order files, and layaway files
- Processing incoming and outgoing inventory transfers
- Prepare packages and documentation for shipping and mail
- Manage jewelry repair intake and follow-up
- Communicate repair estimates
- Track completion and shipping dates
- Notify customers when repairs are complete
- Assist customers in person and by phone
- Research transactions using the company's ERP software
- Perform other administrative duties as assigned
Qualifications
- Highly organized and detail-oriented
- Proficiency with Microsoft Office products
- Strong customer service and communication skills
- Comfortable learning and using POS and ERP systems
- Ability to manage multiple administrative tasks accurately
Schedule
- Favorable retail hours Monday-Saturday
- Closed Sundays
Benefits
- Health, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- 401(k) Retirement Plan
- Paid Holidays and Paid Time Off
- Short- and Long-Term Disability Insurance
- Company-paid Life Insurance
- Voluntary Life Insurance
- Employee Discount
- Professional Development Assistance
- Referral Program
About Fink's Jewelers
Founded in 1930 in Roanoke, Virginia, Fink's Jewelers is a family-owned company now operating 12 locations across Virginia, North Carolina, and Tennessee. The company emphasizes exceptional customer service and has been recognized as one of America's Top 50 jewelers.