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Fixed Ops Director Jobs in Tennessee (NOW HIRING)

Armaninollp

Data & AI Platform Engineer

Nashville, TN · On-site

$110K - $132K/yr

... ops count). * Minimum 1 year of representative accounting experience whether implementing systems, or any direct accounting roles. Note this is an important requirement. Candidates that understand ...

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Fixed Ops Director information

See Tennessee salary details

$9

$19

$43

How much do fixed ops director jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for fixed ops director in Tennessee is $19.40, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.18 per hour, depending on experience, location, and employer.

What is a fixed ops director?

A Fixed Ops Director oversees the fixed operations departments of an automotive dealership, which typically include service, parts, and sometimes the body shop. Their main responsibilities are to ensure these departments run efficiently, maintain customer satisfaction, and drive profitability. They manage staff, set goals, monitor financial performance, and implement processes that improve productivity and service quality. The Fixed Ops Director plays a crucial role in the overall success of a dealership by optimizing non-sales operations and ensuring a seamless customer experience.

How does a fixed ops director typically collaborate with service and parts department teams to improve operational efficiency?

A Fixed Ops Director works closely with both the service and parts departments, overseeing daily operations and implementing strategies to streamline workflows. This often involves coordinating regular meetings, setting performance metrics, and fostering open communication to address challenges quickly. By aligning goals across departments and ensuring everyone follows standardized processes, the Fixed Ops Director helps improve customer satisfaction, reduce wait times, and increase profitability. Collaboration also includes training staff and introducing new technologies to enhance service delivery.

What are the key skills and qualifications needed to thrive as a fixed ops director, and why are they important?

To thrive as a Fixed Ops Director, you need extensive knowledge of dealership service, parts, and body shop operations, often supported by automotive management experience or relevant certifications. Familiarity with dealership management systems (DMS), inventory management software, and manufacturer warranty processes is crucial. Leadership, customer service orientation, and analytical thinking are standout soft skills for driving team performance and customer satisfaction. These skills and qualities ensure efficient operations, profitability, and a positive reputation for the dealership’s fixed operations department.

What is the difference between Fixed Ops Director vs Service Manager?

AspectFixed Ops DirectorService Manager
Primary ResponsibilitiesOversees all fixed operations including service, parts, and body shop departmentsManages daily service department operations and customer service
Required CredentialsExperience in automotive service management, often with certifications like ASEExperience in service department, ASE certifications beneficial
Work EnvironmentExecutive level, strategic planning, cross-department coordinationOperational focus, direct interaction with technicians and customers

The Fixed Ops Director typically holds a higher-level, strategic role overseeing multiple departments, while the Service Manager focuses on daily service operations. Both roles require automotive service experience and certifications, but the Fixed Ops Director operates at a broader, more strategic level within the dealership.

What cities in Tennessee are hiring for Fixed Ops Director jobs?

Cities in Tennessee with the most Fixed Ops Director job openings:

Fixed Ops Director jobs near you
Infographic showing various Fixed Ops Director job openings in Tennessee as of August 2026, with employment types broken down into 2% As Needed, 85% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $40,359 per year, or $19.4 per hour.

Commercial Truck Fixed Operations Coach

Antioch, TN • On-site

Chris Collins, Inc.
Business Schools and Computer and Management Training • 11 - 50 employees
Learn more about Chris Collins, Inc.external

Full-time

Re-posted 12 days ago

Job description

Ready to Break Free from the Grind of the Dealership World?

You’ve built a top-performing service department.

 You know how to drive NPS/CSI, Profitability  and building a team.
But now you’re asking… “What’s next?”

If you’ve ever dreamed of taking your talent nationwide—helping other service managers and advisors reach the heights you’ve already achieved—this is your shot!

We’re Chris Collins Inc., the force behind the Service Drive Revolution, and we’re looking for elite service professionals to join our team of traveling performance coaches.

 What You'll Do

As a Commercial Truck Fixed Operations Coach, you’ll partner with owners, general managers, parts and service leadership, and front-line staff to:

  • Audit operations and identify profit leaks

  • Train advisors in real-world selling strategies

  • Coach managers in leadership, accountability, KPI mastery, and execution

  • Help teams transform not just numbers—but culture

You’ll be on-site with dealerships across the US and Canada, delivering hands-on coaching and tactical implementation. It’s not consulting from a PowerPoint—it’s in-the-trenches transformation.  Note: There is a component of coaching that is a virtual coaching plus you’ll work shoulder-to-shoulder with dealerships in person.

 This Role Is Not for Everyone.

Before you apply, understand this:

You will travel— up to 3 weeks per month

You must thrive in unfamiliar environments 

You must be a self-starter who can command a room, earn trust, and drive change fast

You cannot rely on theory—you must bring real-world, documented service management success

No prior coaching experience needed—just a strong track record and a willingness to coach

 You Might Be a Fit If You Have:
  • 5+ years of being a high-performing Service Manager or Fixed Ops Director in heavy/commercial truck operations.
  • A proven track record driving customer satisfaction (NPS/CSI), profitability, and developing high-functioning teams.
  • A self-starter who thrives in varied dealership environments—adept at earning trust and commanding attention.
  • Passionate about teaching and mentoring: you’ve mastered the real-world systems under pressure.
  • Excellent communication skills; comfortable leading training sessions and working with all personalities.
  • Available and eager for frequent travel (up to 3 weeks per month U.S. & Canada).
  • Bonus if you have public speaking or training experience, multi-rooftop leadership, and a hands-on mindset for fixing broken processes.
 Why Join Our Team & Thrive With Us?

We’re not just building better parts & service departments—we’re building a movement.

Our coaches enjoy:

  • Partnering with a respected leader in automotive coaching and fixed ops growth

  • Receive training in our proprietary service systems and tools

  • Collaborate with a team of high performers who value autonomy, integrity, and results

  • Make a tangible difference in the lives of customers and fixed operation professionals, and drive profitability of dealerships

Bonus Points If You Have:

  • Public speaking or training experience

  • Experience managing multiple locations or large-volume stores

  • A “roll-up-your-sleeves” attitude with a passion for fixing broken processes

 Ready to Make a Bigger Impact?

If you’re tired of the grind and ready to coach the next generation of parts and service leaders, apply today. Be part of something bigger—the Service Drive Revolution.

Apply now and become part of the Service Drive Revolution.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply