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Five9 Full Time Jobs (NOW HIRING)

CX Data Labs

five9 Developer

Dallas, TX · On-site

Five9 Developer Dallas, TX Fulltime Key Responsibilities * Design, develop, and maintain Five9 contact center solutions tailored for financial services (banking, insurance, wealth management)

Five9

Deal Desk Analyst

$52K - $137K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... We are actively sourcing for a full-time Deal Desk Analyst who loves working with Sales, Finance ...

Urrly

AI Voice Lead - Remote

Dallas, TX · Remote

Remote (US) Full-time * Pay: $120,000-$150,000 DOE (flexibility for exceptional experience ... Integrate Voice AI into Five9 or similar CCaaS platforms * Design conversation flows, prompts, and ...

Herff Jones

Customer Service Agent

Indianapolis, IN · On-site

$18/hr

This is a regular, full-time position with the benefit eligibility including, medical, dental ... Respond directly to customers through ticket (Zendesk) and phone (Five9) channels, providing ...

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How much do five9 full time jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for five9 full time in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Five9 Full Time vs Customer Service Representative?

AspectFive9 Full TimeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require experience with CRM softwareHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Industry UsageUsed by companies utilizing Five9 cloud contact center solutionsCommon in retail, telecom, and service industries
Job FocusManaging inbound/outbound calls using Five9 platform Assisting customers, resolving issues, providing information

Five9 Full Time roles typically involve managing calls through the Five9 platform, often requiring familiarity with CRM tools. Customer Service Representatives also handle calls but may work across various industries without specific platform requirements. Both roles focus on customer interaction but differ in technical requirements and work settings.

What is a Five9 Full Time position?

A Five9 Full Time position typically refers to a full-time job at Five9, a leading provider of cloud-based contact center software. Employees in these roles may work in various departments such as engineering, customer support, sales, or professional services, depending on the job posting. Full-time roles at Five9 usually come with benefits like health insurance, paid time off, and opportunities for professional development. Working at Five9 often involves collaborating with teams to deliver effective cloud solutions and support for clients. The company values innovation, customer service, and a strong work ethic.

What are some typical daily responsibilities for a Five9 Full Time role, and how does the position interact with other teams?

In a Five9 Full Time role, daily responsibilities often include configuring and maintaining the Five9 cloud contact center platform, troubleshooting technical issues, and providing support to end users. You may also be involved in monitoring system performance, integrating Five9 with other business applications, and generating reports for management. Collaboration is key; you'll regularly work with IT, customer service, and operations teams to ensure seamless communication and optimal system functionality. This cross-departmental interaction helps align technology solutions with business needs and improves the overall customer experience.

What are the key skills and qualifications needed to thrive as a Five9 Specialist, and why are they important?

To thrive as a Five9 Specialist, you need expertise in contact center operations, cloud-based telephony, and a solid understanding of the Five9 platform, often supported by relevant certifications or experience. Familiarity with CRM integrations, predictive dialing, IVR setup, and analytics tools is typically required. Strong problem-solving abilities, communication skills, and a customer-focused mindset help professionals excel in this role. These skills are crucial for ensuring seamless call center performance, optimizing customer interactions, and driving operational efficiency.

five9 Developer

CX Data Labs

Dallas, TX • On-site

Full-time

Posted 10 days ago

Job description

Five9 Developer

Dallas, TX

Fulltime

Key Responsibilities

  • Design, develop, and maintain Five9 contact center solutions tailored for financial services (banking, insurance, wealth management).
  • Develop secure IVR flows, call routing, campaigns, and agent desktops within Five9, following regulatory and compliance standards.
  • Integrate Five9 with CRM systems (Salesforce Financial Services Cloud, Dynamics 365, or proprietary banking platforms) and other third-party financial APIs.
  • Implement omnichannel solutions (voice, chat, SMS, email) with attention to data privacy and financial compliance (GLBA, PCI-DSS).
  • Troubleshoot and optimize system performance, ensuring high availability and secure operations.
  • Collaborate with compliance, QA, business analysts, and stakeholders to translate business needs into technical solutions.
  • Develop reusable scripts, workflows, and automation within Five9 Studio while maintaining audit trails for financial reporting.

Qualifications

  • 4–7+ years of IT experience, including 3+ years on Five9 development & administration.
  • Strong hands-on with Five9 Studio scripting, IVR design, campaign management, and reporting dashboards.
  • Experience with integrations to financial CRMs and APIs, ensuring secure data handling.
  • Understanding of VoIP, SIP, telephony protocols, and call flow design.
  • Knowledge of financial industry compliance requirements (PCI, GLBA, SOC2) is highly preferred.
  • Programming/scripting skills (JavaScript, Python, REST APIs) a plus.
  • Five9 certification preferred; experience in CCaaS projects for finance a strong advantage.