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Five9 Full Time Jobs (NOW HIRING)

AnewHealth

Collections Specialist

$19 - $25.50/hr

Phone systems, Five9 highly preferred * Excellent communication skills * Proficiency in Microsoft ... This is a full-time position with an expectation to work an average of 40 hours per week and be ...

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Five9 Full Time information

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How much do five9 full time jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for five9 full time in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Five9 Full Time vs Customer Service Representative?

AspectFive9 Full TimeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require experience with CRM softwareHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Industry UsageUsed by companies utilizing Five9 cloud contact center solutionsCommon in retail, telecom, and service industries
Job FocusManaging inbound/outbound calls using Five9 platform Assisting customers, resolving issues, providing information

Five9 Full Time roles typically involve managing calls through the Five9 platform, often requiring familiarity with CRM tools. Customer Service Representatives also handle calls but may work across various industries without specific platform requirements. Both roles focus on customer interaction but differ in technical requirements and work settings.

What is a Five9 Full Time position?

A Five9 Full Time position typically refers to a full-time job at Five9, a leading provider of cloud-based contact center software. Employees in these roles may work in various departments such as engineering, customer support, sales, or professional services, depending on the job posting. Full-time roles at Five9 usually come with benefits like health insurance, paid time off, and opportunities for professional development. Working at Five9 often involves collaborating with teams to deliver effective cloud solutions and support for clients. The company values innovation, customer service, and a strong work ethic.

What are some typical daily responsibilities for a Five9 Full Time role, and how does the position interact with other teams?

In a Five9 Full Time role, daily responsibilities often include configuring and maintaining the Five9 cloud contact center platform, troubleshooting technical issues, and providing support to end users. You may also be involved in monitoring system performance, integrating Five9 with other business applications, and generating reports for management. Collaboration is key; you'll regularly work with IT, customer service, and operations teams to ensure seamless communication and optimal system functionality. This cross-departmental interaction helps align technology solutions with business needs and improves the overall customer experience.

What are the key skills and qualifications needed to thrive as a Five9 Specialist, and why are they important?

To thrive as a Five9 Specialist, you need expertise in contact center operations, cloud-based telephony, and a solid understanding of the Five9 platform, often supported by relevant certifications or experience. Familiarity with CRM integrations, predictive dialing, IVR setup, and analytics tools is typically required. Strong problem-solving abilities, communication skills, and a customer-focused mindset help professionals excel in this role. These skills are crucial for ensuring seamless call center performance, optimizing customer interactions, and driving operational efficiency.
Director of Call Center Operations

Director of Call Center Operations

MTM LLC

Newark, DE

Full-time

Posted 15 days ago

Job description

Position Overview:
The Director of Call Center will oversee the entire call center operation, managing a team of sales agents responsible for generating new business and driving sales over the phone. You'll be responsible for setting strategic direction, optimizing processes, and ensuring the team consistently meets or exceeds lead generation and revenue goals. This role requires a blend of leadership, hands-on management, and operational excellence to deliver high performance in a fast-paced environment.

Key Responsibilities:

  • Leadership & Team Management: Manage, lead, and motivate a team of call center agents focused on generating high-quality leads and driving new business for the company. Foster a culture of accountability, teamwork, and high performance.
  • Sales Strategy Development: Design and implement effective call center strategies for both inbound and outbound lead generation, ensuring the team is equipped to identify opportunities and drive conversions.
  • Performance Optimization: Monitor key performance indicators (KPIs) to track team performance, identifying opportunities for improvement and implementing actionable strategies to hit and exceed targets.
  • Coaching & Development: Provide ongoing training, coaching, and mentoring to call center agents, helping them refine their sales skills, improve their scripts, and maximize their lead conversion rates.
  • Process Improvement: Continuously evaluate and refine call center processes, technology, and workflows to maximize efficiency, enhance the customer experience, and drive revenue growth.
  • Collaboration with Sales and Marketing Teams: Work closely with the sales and marketing teams to ensure a seamless lead handoff process and alignment of strategies. Ensure that leads are properly nurtured and passed to the appropriate team for follow-up.
  • Customer Experience: Ensure that every call is an opportunity to provide value to the customer while promoting our services, building trust, and maintaining high standards of professionalism.
  • Reporting & Analytics: Regularly analyze and report on call center performance, lead quality, and revenue generation, providing insights to senior leadership on performance trends and improvement opportunities.
  • Budget Management: Oversee the call center budget, ensuring that resources are allocated effectively to meet team objectives while controlling costs.

Qualifications:

  • Proven experience managing a call center team, ideally in a sales-driven environment (preferably in construction, home services, or a similar industry).
  • Strong leadership and team management skills, with a focus on performance coaching, mentoring, and motivating teams to meet and exceed goals.
  • Experience with lead generation, sales funnels, and optimizing conversion rates in a call center setting.
  • Data-driven approach with the ability to analyze performance metrics, identify trends, and implement improvements.
  • Excellent communication and interpersonal skills, with the ability to work cross-functionally with other departments.
  • Strong problem-solving and conflict-resolution skills, especially in high-pressure situations.
  • Familiarity with call center software and CRM systems (Salesforce, Five9, etc.).
  • Experience developing and implementing call scripts, sales training programs, and process optimizations.
  • Ability to thrive in a fast-paced, high-volume environment, balancing short-term goals with long-term objectives.

Why Join Us?

  • Make an Impact: Play a key role in driving the growth of the business by managing a high-performance call center team that generates new business.
  • Competitive Compensation: Competitive salary with performance-based incentives.
  • Career Growth: Opportunities for professional development and advancement as we continue to scale.
  • Dynamic Culture: Be part of a collaborative and entrepreneurial team that is committed to excellence.
  • Industry-Leading Company: Join a company that's an innovator in the construction and home remodeling space, offering high-quality products and services.

If you're a results-driven call center leader with a passion for generating business and leading teams to success, we want to hear from you!

Employment Type: FULL_TIME

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