You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same.
You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same.
You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same.
You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same.
Firsthand information
What are Firsthand advisors?
Firsthand advisors are professionals who provide personalized career guidance, mentorship, and industry insights to individuals seeking advice on various fields. Often part of the Firsthand platform (formerly known as Vault), these advisors help users by sharing their real-world experiences, answering career-related questions, and offering resume reviews or mock interviews. They are valuable resources for students, job seekers, and professionals looking to advance or pivot in their careers.
What are the key skills and qualifications needed to thrive as a Firsthand Advisor, and why are they important?
To thrive as a Firsthand Advisor, you need a background in mental health, social work, or peer support, often with relevant certifications or lived experience. Familiarity with case management software, electronic health records, and telehealth platforms is typically required. Exceptional interpersonal skills, empathy, and the ability to build trust with clients are crucial soft skills in this role. These skills ensure effective client engagement, accurate documentation, and the delivery of meaningful support to individuals navigating mental health or social challenges.
What is the difference between Firsthand vs Intern?
| Aspect | Firsthand | Intern |
|---|---|---|
| Credentials | Typically requires relevant experience or education in the field | Usually an entry-level position, often requiring minimal experience |
| Work Environment | Full-time, professional setting with defined responsibilities | Part-time or temporary, often in a learning or training capacity |
| Employer Usage | Hired as a permanent or long-term employee | Hired as a temporary trainee or student |
| Search & Comparison Intent | Looking for full-time roles with career growth | Seeking internship opportunities for experience |
Firsthand positions are typically full-time roles requiring relevant experience, while Intern roles are entry-level, temporary positions designed for learning and gaining experience. Understanding these differences helps job seekers target the right opportunities based on their experience level and career goals.
What types of collaborative projects might I work on as a member of the Firsthand team?
As a team member at Firsthand, you will often participate in cross-functional projects that bring together colleagues from product development, client services, and marketing. These projects may include designing new platform features, enhancing user experience, or developing client outreach strategies. Collaboration is typically dynamic and agile, with regular team meetings and brainstorming sessions to share ideas and align on goals. This environment offers valuable opportunities to broaden your skill set and contribute to impactful, company-wide initiatives.
What job categories do people searching Firsthand jobs in Quebec look for? The top searched job categories for Firsthand jobs in Quebec are:
Full-time
Posted 16 days ago
Arc'teryx rating
8.1
Based on 6 frontline employees who took The Breakroom Quiz
Job description
Guide de Produits
TEMPS PARTIEL
Ce qui vous attend chez ARC'TERYX:
Vous etes le visage de la marque sur la surface de vente et offrez une experience inoubliable a nos clientes. Vous etes l'inspiration derriere l'evolution de notre marque, alors que nous continuons a nous fixer des objectifs audacieux, tant dans nos magasins que dans nos communautes.
Vous etes maniaque de nos produits et ne ratez pas une occasion de sortir pour les essayer et voir pour vous-meme comment ils fonctionnent. Votre rapport a la nature est votre priorite et vous saluez les autres qui en font autant. Vous partagez votre connaissance des produits de facon authentique avec les clientes et leur recommandez des produits en fonction de leurs interets et de leurs besoins.
Vous accordez la priorite a votre developpement personnel et votre perfectionnement professionnel, et vous celebrez les realisations des autres. Vous reconnaissez que nous creons un monde meilleur, ensemble.
------------------------------------------
Product Guide
PART-TIME
Your Opportunity at ARC'TERYX:
You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are the inspiration behind our brand's evolution, as we continue to commit to bold objectives both in stores and in our communities.
You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same. You authentically share product knowledge with guests and recommend products based on their interests and needs.
You prioritize your own development, personally and professionally, and celebrate the achievements of others. You recognize that we create a better world, together.
Voici ce que vous ferez en tant que guide de produits chez Arc'teryx: | As a Product Guide at Arc'teryx, here's what you'd be doing:
- Offrir une experience de marque de premier ordre a notre clientele en partageant votre connaissance technique des produits et en l'aidant a resoudre les problemes.
- Acquerir une connaissance approfondie de nos produits et integrer ces informations dans vos interactions avec les clientes de maniere authentique.
- Promouvoir Arc'teryx en tant qu'ambassadeur ou ambassadrice de la marque, en magasin et dans la communaute.
- Developper vos passions en magasin et hors magasin avec le soutien de l'equipe.
- Contribuer a l'amelioration de l'experience client en travaillant avec l'equipe de direction du magasin sur des projets et des initiatives de marque.
- Fournir des commentaires sur le marchandisage visuel et l'experience en magasin pour aider a stimuler les ventes.
- Maintenir une relation ouverte et collaborative avec votre equipe et la direction du magasin.
- Aider et participer a diverses taches en magasin, telles qu'assignees par l'equipe de direction.
- Repondre aux telephones, aux messages vocaux et aux courriels du magasin; a l'occasion, cela peut inclure des reponses dans les medias sociaux regionaux.
- Utiliser le systeme de point de vente pour traiter avec precision et efficacite les transactions des clientes, y compris les garanties, le rachat d'articles d'occasion, les achats et les retours.
- Receptionner et deballer les boites de marchandise, selon les besoins (les boites peuvent peser de 2,25 a 13,6 kg [5 a 30 lb]).
- Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
- Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
- Championing Arc'teryx as a brand ambassador both in-store and in the community
- Developing your passions both in and out of the store with the support of the team
- Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
- Providing feedback on merchandising and in-store experience to help drive sales
- Maintaining an open, collaborative relationship with your team and store leadership
- Supporting with and participating in various store tasks as assigned by the leadership team
- Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
- Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
- Receiving and unpacking boxes for inventory as required (boxes can weigh 5-30 lbs)
Etes-vous notre prochaine guide de produits? | Are you our next Product Guide?
- Vous etes passionnee par la prestation d'un service a la clientele exceptionnel.
- Vous aimez vous amuser au travail et vous vous tenez responsable de ce que l'on attend de vous.
- Vous etes motivee et aimez resoudre les problemes.
- Vous demeurez tres souple face a l'ambiguite.
- Vous conciliez efficacement autonomie et collaboration.
- Vous inspirez la reflexion innovante et l'amelioration continue.
- Vous recherchez les meilleures solutions (pas necessairement les plus faciles), avec un engagement inebranlable a faire ce qui est juste.
- Votre passion pour votre travail s'accompagne d'une passion pour le plein air et d'un desir d'en profiter pleinement.
- You are passionate about delivering exceptional customer service
- You love to have fun at work, and hold yourself accountable to what is required of you
- You are self-motivated, and enjoy problem solving
- You remain highly flexible and adaptable when faced with ambiguity
- You effectively balance autonomy and collaboration
- You inspire breakthrough thinking and continuous improvement
- You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- Your passion for your work is paralleled by your passion for getting outside and living it
Attentes: | Expectations:
- La disponibilite de tous et toutes les employees doit refleter les besoins de l'entreprise, qui peuvent changer de temps a autre. Le ou la gestionnaire du magasin determine les besoins de disponibilite (en partenariat avec la direction regionale), et cet horaire peut inclure une combinaison de quarts de travail, notamment le matin, le soir et la fin de semaine.
- Tous et toutes les employees doivent etre disponibles pour travailler le Vendredi fou(le lendemain de la fete de Thanksgiving aux Etats-Unis) et de la deuxieme semaine de decembre jusqu'a la fin de la periode des fetes de fin d'annee. Cette periode sera definie annuellement en fonction, notamment, de la date jusqu'a laquelle les clientes sont autorisees a retourner la marchandise des fetes.
- Vous etes entierement responsable de tous les elements livrables du document sur le role et les responsabilites des guides de produits et en supervisez l'execution.
- Sous la direction des chefs d'equipe, du ou de la gestionnaire et du ou de la gestionnaire adjointe, vous realisez d'autres projets, taches et missions supplementaires, selon les besoins et les demandes.
- Arc'teryx s'engage a offrir un environnement de travail en francais au Quebec. Nous avons pris toutes les mesures raisonnables pour eviter d'exiger la connaissance de l'anglais. Toutefois, la maitrise de l'anglais demeure essentielle pour ce poste pour les raisons suivantes :
- Communications frequentes avec des collegues anglophones situes a l'exterieur du Quebec (notamment en Colombie-Britannique, ou est base le siege social).
- Interactions avec des partenaires d'affaires et clients situes dans des regions anglophones, notamment a l'international.
- All employees' availability must reflect the needs of the business, which may change from time to time. The Store Manager determines the availability needs (in partnership with the Regional Manager), and this schedule could include a combination of shift times, including mornings, evenings, and weekends.
- All employees are expected to be available to work "Black Friday" (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis.
- You are fully accountable for and oversee the execution of all deliverables on the Product Guide Role and Responsibilities document
- Under the direction of the Store Leads, Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request
- Arc'teryx is committed to providing a French working environment for employees in Quebec. We have taken all reasonable steps to avoid requiring fluency in English, however, this requirement remains essential for this position for the following reasons:
- Frequent communication with English-speaking colleagues located outside Quebec (notably at our headquarters in British Columbia).
- Regular interaction with clients and business partners located in anglophone regions or internationally.
Disponibilites requises | Availability Requirements:
- Vous etes disponible pour au moins un quart de travail le matin, un quart de travail le soir et un quart de travail le week-end a chaque semaine.
- Votre disponibilite doit refleter les besoins de l'entreprise, qui peuvent changer de temps a autre, a la discretion du gerant du magasin.
- Temps partiel - jusqu'a 31 heures par semaine (disponibilite requise au minimum 18 heures par semaine).
- You are available for a minimum of one open, one close and one weekend shift each week
- Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager
- Part Time - scheduled up to 31 per week (required to be available a min of 18 hours per week)
$20.70 - $23.80 an hour
Un estime raisonnable de l'echelle de remuneration est de CAD$20.70 a CAD$23.80 au moment de l'affichage. Dans cette echelle, le salaire individuel est determine par des facteurs tels que les competences liees a l'emploi, l'experience pertinente, l'education et/ou la formation.
Veuillez noter que les details de l'echelle ci-haut reflete le salaire de base et n'inclus pas notre programme de bonus competitif et nos avantages sociaux.
A reasonable estimate of the pay range is CAD$20.70 - CAD$23.80 at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and/or training.
Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.
Details: | Details:
Horaire:
Temps partiel- 10 a 30 heures par semaine (2 a 4 jours par semaine)
Remuneration:
Salaire horaire
Hours:
Part Time- 10- 30 hours per week (2-4 days a week)
Compensation:
Hourly
#LI-Onsite
Egalite des chances
Arc'teryx s'engage a creer et a encourager activement une culture inclusive ou les voix sont entendues, les gens sont vus et les valeurs sont respectees. Nous soucions du caractere unique des candidats et candidates, de notre personnel et de notre clientele, et nous le faisons dans un espace securitaire ou priment la curiosite et l'acceptation.
La creation d'un lieu de travail inclusif rejoint notre philosophie Do Right (agir avec integrite), tout en ayant l'avantage supplementaire de faire evoluer notre entreprise. Nous pensons que l'inclusion nous aide a creer un lieu de travail plus sain et plus convivial, qu'elle stimule la creativite et l'innovation et qu'elle reflete les communautes ou nous exercons nos activites.
Les candidats, candidates, employes, employees, clients et clientes peuvent s'attendre a une egalite des chances et a un traitement equitable en accord avec nos valeurs.
Les candidats, candidates, employes, employees, clients et clientes peuvent s'attendre a une egalite des chances et a un traitement equitable en accord avec nos valeurs.
Definissez votre raison d'etre. Incarnez nos valeurs.
EVOLUTION SUBVERSIVE. Creez votre avenir en relevant des defis, en vivant des experiences et en trouvant votre inspiration.
S'ENGAGER. Fixez-vous des objectifs audacieux et realisez-les pour que nous puissions collectivement relever la barre.
VIVRE. Approfondissez votre rapport a la nature et vivez une vie pleine de sens.
ASSURER L'AVENIR. Creons un monde meilleur, ensemble.
Equal Opportunity
Arc'teryx is committed to actively creating and fostering a culture of in...
About ARC'TERYX
Sourced by ZipRecruiter