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First Source Jobs in Michigan (NOW HIRING)

First Source LLC

Patient Financial Advocate

Taylor, MI · On-site

Our Firstsource Solutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of ...

First Source LLC

Patient Financial Advocate

Troy, MI · On-site

Our Firstsource Solutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of ...

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First Source information

What is the difference between First Source vs Customer Service Representative?

AspectFirst SourceCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require specific certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, customer support centers, or remoteCall centers, retail, or office settings
Employer & Industry UsageUsed across industries like telecommunications, finance, and retailCommon in retail, telecom, healthcare, and service industries

First Source and Customer Service Representative roles share similar credentials and work environments, often involving customer interaction via phone or online. While First Source may refer to a specific company or program, Customer Service Representatives are a broader job title found across many industries. Both roles focus on assisting customers, but First Source may emphasize specific processes or systems used by certain employers.

What are the typical challenges faced by new employees at First Source, and how can they be overcome?

New employees at First Source may initially find it challenging to adapt to the fast-paced environment and meet the performance metrics commonly used in BPO settings. Balancing high call volumes or case loads while maintaining quality standards can require strong time management and communication skills. However, First Source provides thorough training and support from team leads and mentors, which helps new hires develop confidence and proficiency. Proactively seeking feedback and collaborating with colleagues can also accelerate your adjustment and success in the role.

What is a First Source job?

First Source jobs refer to positions offered through the First Source Hiring Program, which aims to connect local residents with employment opportunities, particularly in cities like Boston. Employers receiving certain public contracts are required to give priority to local job seekers when filling new or vacant positions. The goal is to promote economic growth within the community by ensuring residents have access to available jobs. These roles can span various industries, including construction, administration, and more. Participation in First Source programs often involves job readiness training and placement support.

What are the key skills and qualifications needed to thrive as a First Source customer service representative?

To thrive as a First Source customer service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency is also important. Patience, active listening, and a positive attitude help deliver excellent customer experiences and resolve issues efficiently. These skills ensure customer satisfaction, efficient handling of inquiries, and contribute to the company's reputation for quality service.
What are popular job titles related to First Source jobs in Michigan? For First Source jobs in Michigan, the most frequently searched job titles are:
What cities in Michigan are hiring for First Source jobs? Cities in Michigan with the most First Source job openings:
First Source jobs near you
Infographic showing various First Source job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Commercial Banker IV, Kalamazoo, MI

1st Source Bank

Kalamazoo, MI

Full-time

Re-posted 14 days ago

1st Source Bank rating

8.8

Company rating: 8.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

16th of 170 rated banks

Job description

POSITION SUMMARY
Responsible for the growth and management of a portfolio of large sized business and very complex accounts.  Typically manages a portfolio from $40-$70MM.
ESSENTIAL REQUIREMENTS
  • Serves as business banking relationship manager for large sized business customers, providing them with a full range of financial services products; including loans, deposit services and all related business banking services that 1st Source offers.
  • Provides customers with the services/products that result in revenue to meet internal financial goals and control expenses.
  • Reviews and analyzes business plans for investment potential and monitors portfolio for quality and returns.
  • Provides qualified referrals to colleagues for the services/products that 1st Source offers for which they are the specialists.
  • Analyzes and approves credits within prescribed limit, typically handles relationships of $1MM+ and manages a large portfolio.
  • Documents bank/customer relationships and commitments.
  • Retains and strengthens current relationships and seeks to develop new business.
  • Reviews periodically the bank’s exposure and relative account profitability.
  • Performs financial reviews on a timely basis.
  • Complies with bank’s loan policies and procedures and legal requirements.
  • Performs supervisory responsibilities as requested.
  • Must have valid driver’s license.
  • Regular and predictable attendance is an essential requirement of the position. 
  • Completes all compliance training related to the position.
  • Understands all applicable laws and regulations that apply to the position and complies with the requirements.
NON-ESSENTIAL FUNCTIONS
  • Prepares reports for internal and external needs as required.
  • Performs all other duties as assigned.
EXPERIENCE/SKILLS
  • Ten (10) or more years Personal Banking or Business Banking sales experience preferred.
  • Good PC skills--proficiency in Microsoft Word and Excel essential.
  • Strong verbal and written communication skills with the ability to communicate with all levels internally and externally.
  • Ability to maintain effective relationships with internal service partners and customers in order to gain their trust and respect.
  • Customer service oriented.
  • Ability to handle multiple tasks in a fast-paced environment.
EDUCATION
Bachelor's Degree in business, economics, or finance is preferred.
TRAVEL REQUIREMENTS
Ability to travel to off-site locations for meetings, projects, seminars, etc., as well as ability to travel overnight.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.
EQUIPMENT
MS Office PC, fax, phone and standard office equipment.

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