First Line Manager Jobs in North Carolina (NOW HIRING)

Summary:

This role is part of the Enterprise Risk Management Group that is responsible for developing and implementing the bank's risk management framework. ERM is a growing organization focused on providing expert guidance, credible challenge, and effective oversight of risk-taking activities throughout the company. The organization plays a critical role in helping to inform bank management and the Board of Directors of the risks inherent in its actions and decisions, enterprise impacts, and opportunities to manage risk. This position will report directly to the Enterprise Risk Management Officer.

This role proactively works with business unit management and stakeholders to identify and assess operational, technology, reputational, strategic, financial, and legal risks and ensure adherence to regulatory, legal, corporate and/or functional requirements.

While this position is expected to have people management acumen and leadership abilities at the onset of employment. The department will not be fully staffed at the time of hire however the intent is for this role to manage a team of analysts in the near future. The pacing of the team fulfillment is subject to change.

ESSENTIAL FUNCTIONS:

• The Enterprise Risk Management Team will work within the bank's second line of defense and will be responsible for supporting and overseeing a team for the development and implementation of operational risk management programs such as process mapping, controls testing, issue management, risk and control self-assessments, and technology risk management.
• Lead and facilitate process mapping activities with business stakeholders to document end-to-end workflows, identify key risks and controls, assess process gaps, and support continuous improvement and risk management objectives. These walkthroughs of significant processes will evaluate controls are designed and operating effectively to mitigate identified risks.
• This role is part of the Enterprise Risk Management Team that is responsible for developing and implementing the bank's risk management framework.
• Support the execution and enhancement of second line of defense Enterprise and Operational Risk Programs specifically in support of the identification and testing of controls.
• This role will serve as liaison between the business and the GRC platform.
• Working with the first line of defense to provide guidance and effective challenge for operational, technology, reputational, strategic, financial, and legal risks related to controls testing.
• Perform independent control testing activities and document results.
• Establish and maintain relationships during testing engagements with both business partners and second line of defense subject matter experts.
• Execute tasks assigned by management to deliver on personal and team objectives.
• Preparing various reports by collecting, analyzing, visualizing, and summarizing source data.
• This role is responsible for contributing to all aspects of the Bank’s GRC platform, including design, configuration and development, testing, implementation, integrations and data feeds, production support, and ongoing maintenance for core and on-demand applications.
• This role will collaborate with all bank stakeholders to assist in the building of solutions that support business requirements and processes for continuous process improvement.
• Contribute to the implementation of new GRC use cases, development, and configuration changes to the GRC platform.
• Administration and support of the GRC platform including, but not limited to, managing customization of objects, fields, record types, page layouts and, validation rules where defects are found.
• Follow software development lifecycle and testing best practices / standards.
• Collaborate closely with relevant risk and business stakeholders in gathering, understanding, documenting, and converting business requirements into technical solutions in the system.
• Identify effective solutions and anticipate future requirements to leverage system capabilities to creatively meet the needs of all business functions in the system.
• Work with end-users to create and manage complex workflow rules, test scenarios, data validation, notification or workflow triggers, and coordinating user acceptance testing
• Develop and maintain all reports, dashboards, workflows and sharing rules within the GRC platform to improve visibility to risk management and issues management activities, and risk and control profiles.
• Monitor GRC performance, oversee daily operations of system to ensure performance and availability, and troubleshoot with GRC platform owner directly when necessary.
• Perform research, system analysis, troubleshooting, programming, or other activities which might be required for the support and development of GRC platform.
• Ensure timely, effective, and quality fixes to defects, while working collaboratively with GRC stakeholders.
• Complete annual compliance courses.
• Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
• Adheres to our Service Excellence standards and promotes their implementation with peers and associates they support.
• Performs other duties as required.

GENERAL QUALIFICATIONS:

Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.

• Previous Controls Testing experience and/or Audit within areas such as general banking operations including deposit operations, loan administration, treasury management and/or other commercial and consumer banking products and services.
• Advanced knowledge of risk management principals and regulatory compliance requirements.
• 2+ years in a supervisory role.
• 6+ years in risk and/or compliance
• 6+ years of experience in testing technical controls in financial institutions
• Strong organizational, analytical, critical thinking and problem-solving skills.
• Ability to deal with ambiguity and navigate through complex situations.
• Bachelor's degree or military experience.
• Experience with Microsoft data solutions.

Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.

Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.