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First Line Manager Jobs in Kentucky (NOW HIRING)

The General Foreperson is a first-line manager and key customer interface. Duties and Responsibilities Include Essential Duties: * Safety and Training * Understands equipment operations, work ...

Responsible for holding first-line managers accountable for managerial work * Be a subject matter expert on our customer service systems, workflows, and business rules * Assist in resolution of ...

Responsible for holding first-line managers accountable for managerial work * Be a subject matter expert on our customer service systems, workflows, and business rules * Assist in resolution of ...

The Branch Manager II is responsible for assisting the Field Operations Leadership team, in the ... first-line supervisory team assigned to the market * Establish profitable relationships by ...

First-Line Escalation: Serve as the direct line of contact for localized account issues, billing discrepancies, or customer service friction, resolving conflicts before escalating to upper management.

First-Line Escalation: Serve as the direct line of contact for localized account issues, billing discrepancies, or customer service friction, resolving conflicts before escalating to upper management.

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First Line Manager information

See Kentucky salary details

$10

$24

$47

How much do first line manager jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for first line manager in Kentucky is $24.16, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $27.16 per hour, depending on experience, location, and employer.

What are First Line Managers?

First Line Managers are supervisors who oversee the day-to-day operations and performance of frontline employees within an organization. They are responsible for directly managing staff, assigning tasks, monitoring workflow, and ensuring that company policies and procedures are followed. These managers act as a bridge between the workforce and higher-level management, providing feedback and relaying information in both directions. Their role is critical in maintaining productivity, resolving workplace issues, and supporting employee development. First Line Managers typically work in fields such as manufacturing, retail, customer service, and logistics.

How much do line managers get paid?

The average salary for a first line manager varies by industry and location but typically ranges from $50,000 to $80,000 annually. Salaries can increase with experience, certifications, and the size of the team managed, and some roles may include bonuses or other incentives.

What are some common challenges First Line Managers face when transitioning from individual contributor roles, and how can they overcome them?

First Line Managers often encounter challenges such as shifting from doing tasks themselves to delegating responsibilities and managing team dynamics. It can be difficult to balance supporting team members with meeting organizational goals, especially while learning to give constructive feedback and handle conflict. To overcome these challenges, new managers should seek mentorship, engage in management training, and actively develop their communication and leadership skills. Building strong relationships within the team and setting clear expectations also help ease the transition and foster a positive work environment.

What are the 7 levels of the job title hierarchy?

In a typical organizational hierarchy for a First Line Manager, the seven levels often include entry-level supervisor, team leader, first line manager, middle manager, senior manager, director, and executive. These levels reflect increasing responsibility, scope, and decision-making authority within a company. The specific titles and levels can vary by organization and industry, and some companies may combine or expand these tiers based on their structure.

What is the role of a first line manager?

A first line manager oversees the daily operations of a team or department, ensuring tasks are completed efficiently and goals are met. They supervise employees, provide training, and communicate between staff and higher management, often requiring strong leadership and organizational skills.

What jobs pay 500,000 a year in the US?

First Line Managers typically do not earn $500,000 annually; such high compensation levels are usually found in executive roles like CEOs, investment bankers, or specialized medical professionals. High-paying jobs often require extensive experience, advanced skills, and sometimes ownership or profit-sharing arrangements. For most managerial roles, salaries in this range are uncommon without additional bonuses or equity.

What are the key skills and qualifications needed to thrive as a First Line Manager, and why are they important?

To thrive as a First Line Manager, you need strong leadership, decision-making, and organizational skills, typically supported by relevant experience or a management-related qualification. Familiarity with workforce management software, basic HR systems, and performance monitoring tools is often required. Excellent communication, conflict resolution, and team motivation abilities are crucial soft skills for this role. These competencies enable effective team oversight, foster productivity, and ensure smooth operations within the organization.

What is the difference between First Line Manager vs Supervisor?

AspectFirst Line ManagerSupervisor
CredentialsOften requires leadership experience, sometimes a management certificationTypically requires relevant technical skills, sometimes a certification in the specific field
Work EnvironmentOversees multiple teams or departments, involved in strategic planningManages a specific team or shift, focuses on daily operations
Employer & Industry UsageCommon in manufacturing, retail, and service industriesWidely used across similar industries, often interchangeable with First Line Manager in smaller organizations

While both roles involve overseeing staff, a First Line Manager generally has broader responsibilities, including strategic planning and higher-level decision-making, whereas a Supervisor focuses more on daily operational tasks and direct team supervision.

What are popular job titles related to First Line Manager jobs in Kentucky? For First Line Manager jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching First Line Manager jobs in Kentucky look for? The top searched job categories for First Line Manager jobs in Kentucky are:
Infographic showing various First Line Manager job openings in Kentucky as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $50,246 per year, or $24.2 per hour.

Supervisory CBP Officer (First Line-POE)

U.S. Customs and Border Protection

Hebron, KY • On-site

$109K/yr

Other

Retirement

Posted 10 days ago


U.S. Customs and Border Protection rating

8.7

Company rating: 8.7 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

167th of 835 rated public administrative organizations


Job description

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Multiple Field Offices.Qualifications:Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
  • Conducting prearrival targeting and intelligence vetting and gathering and analyzing information from all available sources
  • Performing primary inspections of cargo, conveyances, and travelers and secondary inspections of referrals from primary
  • Developing, planning, and performing tactical operations in cargo and passenger environments
  • Employing a variety of investigative techniques and preparing accurate reports regarding inspections, gathered intelligence, and incidents
  • Interacting with internal and external contacts and mentoring lower level CBP officers and officers new to the port, environment, or work unit
NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Secondary CBPO Special Retirement Coverage: This is a secondary position subject to mandatory retirement under the special retirement provisions for Customs and Border Protection Officers (5 CFR 842.1003; 5 USC 8425(b), 5 USC 8335(b); and 5 USC 8412(d). Employees in secondary positions must meet the following conditions in order to be eligible for special retirement provisions: moved directly from a primary position to a secondary position without a break in service; complete 3 years of service in a primary position; and, if applicable, have been continuously employed in a secondary position or positions since moving from a rigorous position without a break in service exceeding 3 days. For more information on required years of service and retirement age, click on this link If you have questions regarding your retirement coverage provisions, please contact the CBP Retirement Operations Center at (202) 863-6180.
The customs and border protection officer mandatory separation provisions of 5 USC 8425 do not apply to an individual first appointed as a customs and border protection officer before July 6, 2008.

You must:
  • Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
  • Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 07/31/2026
The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.
For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers
Polygraph Examination: The Supervisory CBP Officer (First Line-POE) position is a polygraph-required position. If you are not a current CBP employee in a law enforcement position, you may be required to take a polygraph exam and have favorable results in order to continue in the pre-employment process. Please see Polygraph Examination.
Polygraph Reciprocity: CBP may accept the results of a prior federal polygraph exam in lieu of a CBP polygraph exam. You will receive information to request reciprocity in your Background Investigation Package.
Polygraph Waiver: Certain veterans may be eligible to obtain a polygraph waiver. You will receive information to request a waiver in your Background Investigation Package.
Probationary Period: Current and former federal employees may be required to serve or complete a probationary period.
If you are not a current GS-1895, and you are selected, you will have to meet the following medical/physical standards:
Physical/Medical Requirements: Following a tentative job offer, candidates must undergo and successfully complete a medical screening process. Individuals must be medically and physically capable of performing the essential job functions and duties of the position safely and efficiently without endangering the health and safety of the individual, others, or national security. For more information regarding the medical screening process and requirements, check out our video and visit our website.
Physical Fitness Test: You will be required to successfully pass the Pre-employment Fitness Test. Please view both Hiring Process Deep Dive Video: The Fitness Test and Pre-Employment Fitness Test Physical Readiness Program, a 6-week program designed to assist you in achieving a level of physical fitness that will help you successfully pass the CBP fitness test.
Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:
  • Working for the U.S. Government as a federal civilian or as a member of the military
  • A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
  • Participation in a study abroad program sponsored by a U.S. affiliated college or university
  • Working as a contractor, intern, consultant or volunteer supporting the U.S. government
Education:Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.
Physical and Environmental Conditions: The work environment includes offices, aircraft operation areas, airline passenger and cargo areas, and marine docks. Periods of outdoor work may be required in snow, rain, or extreme heat. Occasional periods of outdoor work may be required in remote areas with no modern comfort facilities. The work may involve the use of toxic chemicals, pesticides and fumigants. Protective clothing may be required such as hard hats, gloves, goggles, hearing protection, and respirators.Employment Type: OTHER

What U.S. Customs and Border Protection employees say

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About U.S. Customs and Border Protection

Sourced by ZipRecruiter

U.S. Customs and Border Protection serves and protects America with a workforce of more than 60,000 law enforcement and support professionals. We're united by our mission to guard our borders from threats and illicit activities while facilitating legitimate trade and travel.

Industry

Public administration

Company size

10,000+ Employees

Headquarters location

Washington, DC, US

Year founded

2003