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First Call Resolution Jobs in Nevada (NOW HIRING)

RxBenefits

Team Lead, Member Services

Las Vegas, NV · On-site

Conduct QA call monitoring and provide coaching and feedback * Hold agents accountable for ... Excellent communication, coaching, and conflict resolution skills * Ability to manage performance ...

New

Culligan Quench

Customer Care Supervisor

Las Vegas, NV · On-site

... first point of escalation for customer and employee issues, ensuring fast and effective resolution ... Contribute to the development and refinement of SOPs, call scripts, and training materials ...

State of Nevada (NV)

PROGRAM OFFICER 1

Carson City, NV · On-site

$54K - $80K/yr

... call center to resolve escalated issues that cannot be addressed at the first or second levels of dispute resolution. Responsibilities include planning and developing processes, carrying out ...

Five Star Solutions

Member Support Specialist

Reno, NV · Remote

$14/hr

The Member Support Specialist serves as the first point of contact for members, clients, or ... Minimum 1 year of customer service, call center, support, or case management experience preferred.

JF

Service Dispatcher

Las Vegas, NV · On-site

$17.75 - $23.75/hr

... resolution. * Captures data in real time for service calls and communicates to stakeholders ... Dispatches technicians based on the type of call, priority, skill sets, and the geographic area.

7-Eleven

Area Facilities Manager

Las Vegas, NV · On-site

$85K - $100K/yr

... customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a ... multiple call analysis, invoice and dispute resolution, PM regulations monitoring and spot ...

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All JobsFirst Call Resolution JobsFirst Call Resolution Jobs in Nevada

First Call Resolution information

See Nevada salary details

$13

$29

$56

How much do first call resolution jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for first call resolution in Nevada is $29.24, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $36.73 per hour, depending on experience, location, and employer.

What is an example of a first call resolution?

First Call Resolution (FCR) in customer service roles refers to resolving a customer's issue during the initial contact without the need for follow-up. For example, a support agent providing troubleshooting steps that successfully fix a technical problem on the first call demonstrates FCR. Achieving high FCR rates often requires strong communication skills and product knowledge.

What is a First Call Resolution job?

A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.

What are the key skills and qualifications needed to thrive in the First Call Resolution position, and why are they important?

To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.

What are the common challenges faced in a First Call Resolution position, and how are they typically managed?

Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.

What job makes $10,000 a month without a degree?

First Call Resolution is a customer service role focused on resolving customer issues on the first contact, typically paying between $3,000 and $6,000 per month. Earning $10,000 a month without a degree is uncommon in this field; high-paying roles often require specialized skills, certifications, or experience in sales, real estate, or entrepreneurship.

Is CSR a good entry level position?

Customer Service Representative (CSR) roles are commonly considered good entry-level positions because they typically require minimal prior experience and focus on communication and problem-solving skills. These roles often provide on-the-job training and can serve as a stepping stone to other customer-focused or administrative careers.

How can I make 2000 a week working from home?

First Call Resolution roles often pay hourly wages or performance-based bonuses, and earning $2000 weekly typically requires working full-time hours or handling high call volumes efficiently. Developing strong communication skills, familiarity with customer service tools, and maintaining consistent productivity can help increase earnings in this field.
What are the most commonly searched types of First Call Resolution jobs in Nevada? The most popular types of First Call Resolution jobs in Nevada are:
What are popular job titles related to First Call Resolution jobs in Nevada? For First Call Resolution jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching First Call Resolution jobs in Nevada look for? The top searched job categories for First Call Resolution jobs in Nevada are:
What cities in Nevada are hiring for First Call Resolution jobs? Cities in Nevada with the most First Call Resolution job openings:
First Call Resolution jobs near you
Casino Telemarketing Specialist

Casino Telemarketing Specialist

Wynn Las Vegas

Las Vegas, NV

$78K - $79K/yr

Full-time

Posted 29 days ago

Key responsibilities

  • Conduct high-volume outbound calls to targeted casino guests to drive room reservations and revenue-generating bookings.

  • Build and maintain one-on-one guest relationships, deliver personalized service, and promote casino promotions, events, and programs.

  • Handle guest concerns professionally and efficiently, escalating issues when necessary to ensure a positive guest experience.

Job description

Job Description

The Casino Telemarketing Specialist is responsible for engaging qualified casino guests through high-volume outbound calls to drive booked room reservations and incremental revenue. This role combines sales performance, guest relationship management, and service recovery to enhance guest loyalty and overall property performance.

This is an hourly, performance-driven position with eligibility for a bonus after completion of the first full quarter.

Core Job Duties & Responsibilities

Sales & Revenue Generation

  • Conduct 75+ outbound calls daily to targeted casino guests
  • Convert calls into room reservations and revenue-generating bookings
  • Meet or exceed established sales and productivity targets
  • Apply comp and expense guidelines appropriately during guest interactions

Guest Engagement & Relationship Management

  • Build and maintain one-on-one guest relationships to drive repeat business
  • Deliver personalized, high-quality service tailored to guest preferences
  • Promote casino promotions, events, and programs
  • Coordinate reservations, transportation, and accommodations

Service Recovery & Issue Resolution

  • Handle guest concerns professionally and efficiently
  • Escalate issues when necessary while ensuring a positive guest experience

Team Contribution

  • Participate in coaching, training, and performance improvement efforts
  • Maintain professionalism, integrity, and compliance with all policies

Work Environment & Expectations

  • A desk-based role with continuous computer and phone usage
  • Moderate to high noise levels in a call-center-style environment
  • Performance measured by:
    • Call volume
    • Conversion rate
    • Generated revenue
    • Guest satisfaction
Qualifications

Experience & Education

  • High school diploma or equivalent required
  • Minimum two (2) years of experience in one or more of the following:
    • Casino operations
    • Telemarketing/sales
    • Hospitality/customer service

Communication Requirements

  • Fluent in English (written and verbal)
  • Ability to interpret policies and communicate clearly with guests and internal teams
  • Produces polished, professional guest email communications
  • Additional language skills are a plus

Licensing & Requirements

  • Must be 21 years or older Required:
    • Nevada Gaming Control Board Registration
    • Alcohol Awareness Card

Technical Skills

  • Working knowledge of Microsoft Outlook, Word, and Excel Preferred familiarity with key systems including Patron Management, Opera and Empower CM, etc. is strongly preferred
  • Training provided

Core Skills

  • Strong communication and interpersonal skills
  • Comfortable with cold calling and sales-driven conversations
  • Ability to make real-time decisions to maximize guest experience and revenue
  • Excellent multitasking, organization, and time management skills
  • Ability to receive and apply coaching feedback

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws confidential according to EEO guidelines.