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First Call Resolution Jobs in Nevada (NOW HIRING)

7-Eleven

Area Facilities Manager

Las Vegas, NV · On-site

$85K - $100K/yr

... customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a ... multiple call analysis, invoice and dispute resolution, PM regulations monitoring and spot ...

JF Petroleum Group

Service Dispatcher

Las Vegas, NV

$17.75 - $23.75/hr

... resolution. * Captures data in real time for service calls and communicates to stakeholders ... Dispatches technicians based on the type of call, priority, skill sets, and the geographic area.

7-ELEVEN

Area Facilities Manager

Las Vegas, NV · On-site

$85K - $100K/yr

... customer's first choice. 7-Eleven empowers our employees to 'activate awesome' and make a ... multiple call analysis, invoice and dispute resolution, PM regulations monitoring and spot ...

Sunbit

Customer Care Associate I

Las Vegas, NV · On-site

$17/hr

This position is in a Call Center, in office (non-remote) environment. What you'll own: * Answering ... Troubleshoot issues with our customer and provide appropriate options for resolution * Ensure that ...

Sunbit

Customer Care Associate I

Las Vegas, NV · On-site

$17/hr

This position is in a Call Center, in office (non-remote) environment. What you'll own: * Answering ... Troubleshoot issues with our customer and provide appropriate options for resolution * Ensure that ...

Vay

Head of Customer Support

Las Vegas, NV

$16.25 - $20.75/hr

Why this role is awesome Customer Support at Vay is not a call center. It's a core operational ... Beyond operational leadership, the Head of Customer Support is an AI-first operator automating CS ...

New

Williams-Sonoma

Customer Service Representative

Reno, NV · On-site

$15/hr

Serve as the first point of contact for customer inquiries via phone * Actively listen to customer ... Handle escalations with professionalism, ensuring a smooth resolution process. ✅ Problem-Solving ...

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All JobsFirst Call Resolution JobsFirst Call Resolution Jobs in Nevada

First Call Resolution information

See Nevada salary details

$13

$29

$56

How much do first call resolution jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for first call resolution in Nevada is $29.24, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $36.73 per hour, depending on experience, location, and employer.

What is a First Call Resolution job?

A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.

What are the key skills and qualifications needed to thrive in the First Call Resolution position, and why are they important?

To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.

What are the common challenges faced in a First Call Resolution position, and how are they typically managed?

Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.

What are the most commonly searched types of First Call Resolution jobs in Nevada? The most popular types of First Call Resolution jobs in Nevada are:
What job categories do people searching First Call Resolution jobs in Nevada look for? The top searched job categories for First Call Resolution jobs in Nevada are:
What cities in Nevada are hiring for First Call Resolution jobs? Cities in Nevada with the most First Call Resolution job openings:
First Call Resolution jobs near you
Infographic showing various First Call Resolution job openings in Nevada as of July 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $60,829 per year, or $29.2 per hour.
Area Facilities Manager

Area Facilities Manager

7-Eleven

Las Vegas, NV • On-site

$85K - $100K/yr

Full-time

Posted 29 days ago

Job description

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.
RESPONSIBILITIES:
The Area Facilities Manager is responsible for the oversight of assigned facilities and maintenance programs. They manage a direct relationship with outsourced providers(s) on the day-to-day operations of equipment, property, and physical plant and ensure compliance with established maintenance programs and regulatory requirements.
  • Manages the day-to-day maintenance processes for the assigned Market.
  • Includes monitoring of open calls, KPI review /analysis, multiple call analysis, invoice and dispute resolution, PM regulations monitoring and spot verification, compliance with all maintenance related governance.
  • Manages all facilities driven projects for equipment, building systems, and betterment replacements.
  • Include compliances with project scope and budget; including project life-cycle duties.
  • Responsible for maintenance expense budget and capital budgets for coverage areas.
  • Includes budget versus actual explanation and root cause analysis. Utilizes data to drive actionable results for efficient expense and capital spend.
  • Field and site visits to evaluate service levels with reactive and preventative maintenance programs.
  • Utilize store visits to formulate equipment and business system replacement programs.
  • Represents the Facilities department in meetings / discussions / site visits with Operations and Franchisees and other key stakeholders.

QUALIFICATIONS:
  • Education: High School + Equivalent Experience or Bachelor/4 Year Degree.
  • Experience: 3-5 years of Management of multi unit retail operations in a franchise environment.
  • Construction and / or Facilities experienced preferred but not required.
  • Strong communication skills both written and oral with emphasis on dispute resolution.
  • Ability to perform multi-tasks within competing timeliness.
  • General or Strong knowledge of Project management processes.
  • Self Reliant and Motivated in a non office environment.

Additional Requirements:
  • Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment
  • Work on an on-call basis for emergencies as needed

Pay: $85,000.00 - $100,000.00 Annual
If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative For Hiring.
For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.
For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.
7-Eleven logo

About 7-Eleven

Sourced by ZipRecruiter

As the world’s first convenience store, our top priority has always been to give customers the most convenient experience possible to consistently meet their needs. 7-Eleven aims to be a one-stop shop for consumers – a place people can always rely on to deliver what they want, when, where, and how they want it.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

Year founded

1927

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