ZipRecruiter

Log In

1

First Call Resolution Jobs in Nevada (NOW HIRING)

Renown Health

Customer Service Representative 1

Reno, NV · On-site

$17.37 - $24.32/hr

... in "first contact resolution". The successful CSR1 will use their collection experience and ... The Self Pay Call Center remote shifts occur on a set schedule. CSR1 team members are expected to ...

HealthCare Support

Pharmacy Director

Reno, NV · On-site

$160K - $185K/yr

This is a role where people-first leadership isn't just valued; it's the driving force behind ... Call: 407-204-1311 * Schedule a time to connect: * Email: Mark.Powers@healthcaresupport.com Health ...

Five Star Solutions

Member Support Specialist

Reno, NV · Remote

$14/hr

The Member Support Specialist serves as the first point of contact for members, clients, or ... Minimum 1 year of customer service, call center, support, or case management experience preferred.

New

JF

Service Dispatcher

Las Vegas, NV · On-site

$17.75 - $23.75/hr

... resolution. * Captures data in real time for service calls and communicates to stakeholders ... Dispatches technicians based on the type of call, priority, skill sets, and the geographic area.

JF Petroleum Group

Service Dispatcher

Las Vegas, NV · On-site

$17.75 - $23.75/hr

... resolution. * Captures data in real time for service calls and communicates to stakeholders ... Dispatches technicians based on the type of call, priority, skill sets, and the geographic area.

next page

Showing results 1-20

People also search for

All JobsFirst Call Resolution JobsFirst Call Resolution Jobs in Nevada

First Call Resolution information

See Nevada salary details

$13

$29

$56

How much do first call resolution jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for first call resolution in Nevada is $29.24, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $36.73 per hour, depending on experience, location, and employer.

What is a First Call Resolution job?

A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.

What are the key skills and qualifications needed to thrive in the First Call Resolution position, and why are they important?

To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.

What are the common challenges faced in a First Call Resolution position, and how are they typically managed?

Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.

What are the most commonly searched types of First Call Resolution jobs in Nevada? The most popular types of First Call Resolution jobs in Nevada are:
What are popular job titles related to First Call Resolution jobs in Nevada? For First Call Resolution jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching First Call Resolution jobs in Nevada look for? The top searched job categories for First Call Resolution jobs in Nevada are:
What cities in Nevada are hiring for First Call Resolution jobs? Cities in Nevada with the most First Call Resolution job openings:
First Call Resolution jobs near you
Inside Parts Technician (3799)

Inside Parts Technician (3799)

AHERN COMPANIES

Henderson, NV

$22 - $25/hr

Full-time

Posted 2 days ago

Job description

Xtreme Manufacturing in Henderson, Nevada, is seeking an Inside Parts Technician to join our team!

Job Function: Provide assistance and support to customers requiring parts.

Essential Functions:

  • First responder to inbound customer calls to the parts line call loop.
  • Respond to email messages and website inquiries for customers seeking help.
  • Provide support, direction and assistance to employees and customers with Xtreme Manufacturing and Snorkel products.
  • Document all pertinent identification information including, name, company, machine, model, serial number, required parts, time of call, and resolution.
  • Support web based applications and parts look up.
  • Perform post-resolution follow-ups to confirm completion to customer satisfaction.
  • Enter sales orders.
  • Process credit cards.
  • Process return authorizations.
  • Resolve customer complaints and escalate as necessary.
  • Follow up and expedite parts as required to meet customer needs.
  • Participate in creation and implementation of parts department policies.
  • Communicate all engineering, assembly and quality issues learned from customer interactions through the service manager to be addressed in MRB meetings.
  • Research required information using available resources.
  • Escalate unresolved calls using the appropriate protocol to facilitate a resolution.
  • Any additional support required for the overall success of Xtreme Manufacturing and Snorkel.

Qualifications:

  • 1-2 years in Aerial Lift Equipment industry preferred.
  • Knowledge of basic mechanics with the ability to read and understand electrical and hydraulic schematics and blueprints.
  • Bilingual in Spanish preferred.
  • Proven analytical and problem-solving abilities.
  • Effective listening skills.
  • Ability to absorb and retain information quickly.
  • Aptitude to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.
  • Self-motivated and fast paced personality with serious work ethic.
  • Excellent organizational skills.
  • Outstanding computer skills required (MS Windows, MS Office), expert skills in Excel and Access a plus.
  • Exceptional phone manners, the ability to multitask and make good decisions.
  • Team Player.

Apply