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First Call Resolution Jobs in Nevada (NOW HIRING)

Hamilton Company

IT Support Specialist

Reno, NV · On-site

$28 - $33/hr

Develop technical documentation and user-facing "how-to" guides to improve first-call resolution and self-service. Qualifications * Proven experience in a technical support role. * Strong proficiency ...

Wynn Resorts

Casino Telemarketing Specialist

Las Vegas, NV · On-site

$78K - $79K/yr

Coordinate reservations, transportation, and accommodations Service Recovery & Issue Resolution ... Call volume * Conversion rate * Generated revenue * Guest satisfaction Qualifications Experience ...

Wynn Resorts

Casino Telemarketing Specialist

Las Vegas, NV · On-site

$78K - $79K/yr

Coordinate reservations, transportation, and accommodations Service Recovery & Issue Resolution ... Call volume * Conversion rate * Generated revenue * Guest satisfaction Qualifications Experience ...

Culligan Quench

Customer Care Supervisor

Las Vegas, NV

$57K/yr

... first point of escalation for customer and employee issues, ensuring fast and effective resolution ... Contribute to the development and refinement of SOPs, call scripts, and training materials ...

Culligan Quench

Customer Care Supervisor

Las Vegas, NV · On-site

... first point of escalation for customer and employee issues, ensuring fast and effective resolution ... Contribute to the development and refinement of SOPs, call scripts, and training materials ...

RUE GILT GROUPE

Member Services Agent

Las Vegas, NV · On-site

$18/hr

This is not your average call center job; this is a place for you to own the Member experience. At ... You are comfortable taking ownership of an issue and using your judgment to provide a resolution.

RUE GILT GROUPE

Member Services Agent

Las Vegas, NV · Remote

$18/hr

This is not your average call center job; this is a place for you to own the Member experience. At ... You are comfortable taking ownership of an issue and using your judgment to provide a resolution.

JF Group

Service Dispatcher

Las Vegas, NV · On-site

$17.75 - $23.75/hr

... resolution. * Captures data in real time for service calls and communicates to stakeholders ... Dispatches technicians based on the type of call, priority, skill sets, and the geographic area.

JF Petroleum Group

Service Dispatcher

Las Vegas, NV · On-site

$17.75 - $23.75/hr

... resolution. * Captures data in real time for service calls and communicates to stakeholders ... Dispatches technicians based on the type of call, priority, skill sets, and the geographic area.

7-Eleven

Area Facilities Manager

Las Vegas, NV

$85K - $100K/yr

... customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a ... multiple call analysis, invoice and dispute resolution, PM regulations monitoring and spot ...

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All JobsFirst Call Resolution JobsFirst Call Resolution Jobs in Nevada

First Call Resolution information

See Nevada salary details

$13

$29

$56

How much do first call resolution jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for first call resolution in Nevada is $29.24, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $36.73 per hour, depending on experience, location, and employer.

What is a First Call Resolution job?

A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.

What are the key skills and qualifications needed to thrive in the First Call Resolution position, and why are they important?

To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.

What are the common challenges faced in a First Call Resolution position, and how are they typically managed?

Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.

What are the most commonly searched types of First Call Resolution jobs in Nevada? The most popular types of First Call Resolution jobs in Nevada are:
What job categories do people searching First Call Resolution jobs in Nevada look for? The top searched job categories for First Call Resolution jobs in Nevada are:
What cities in Nevada are hiring for First Call Resolution jobs? Cities in Nevada with the most First Call Resolution job openings:
First Call Resolution jobs near you
Infographic showing various First Call Resolution job openings in Nevada as of July 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $60,829 per year, or $29.2 per hour.
IT Support Specialist

IT Support Specialist

Hamilton Company

Reno, NV • On-site

$28 - $33/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Company Overview
Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.
Responsibilities
We are seeking a versatile and proactive IT Support Specialist to provide comprehensive technical assistance across our diverse workforce, including on-campus office staff, a distributed remote team, and our manufacturing production personnel. Reporting directly to the IT Manager, you will be responsible for ensuring seamless technology operations for information workers and production-line employees alike.
The ideal candidate is a strong communicator who can pivot between high-level software troubleshooting for remote professionals and hands-on hardware support within a fast-paced manufacturing environment. In addition to technical support, this role involves maintaining an organized inventory of our hardware and software resources to ensure our team is always equipped and ready to work.
Technical Support
  • Provide Tier 1 and Tier 2 technical support for laptops, desktops, mobile devices, and peripherals.
  • Provide support to field sales employees.
  • Deliver high-quality remote troubleshooting via phone, chat, and remote desktop tools for off-site employees.
  • Administer and support cloud-based collaboration tools, including Microsoft 365, Teams, and VPN connectivity.
  • Facilitate onboarding and offboarding, including account provisioning and hardware imaging.

Manufacturing Operations Support
  • Provide on-site technical support for manufacturing/warehouse shop-floor workstations, barcode scanners, and label printers.
  • Troubleshoot connectivity and hardware issues for systems integrated into the production line to minimize operational downtime.
  • Collaborate with production leadership to perform hardware maintenance and upgrades with minimal disruption to manufacturing schedules.

Asset Coordination & Inventory
  • Maintain an accurate and up-to-date inventory of all IT assets, including hardware, software licenses, and peripherals.
  • Track the assignment and location of equipment for both on-campus and remote employees to ensure accountability.
  • Assist with the procurement, setup, and deployment of new hardware, as well as the secure decommissioning of older equipment.
  • Coordinate the shipping and receiving of IT equipment for remote staff, ensuring devices are properly tracked during transit.
  • Perform periodic audits of equipment in storage and on the production floor to keep inventory records up to date.

Systems & Infrastructure Maintenance
  • Manage user identities, permissions, and security groups within Active Directory and Azure AD.
  • Assist in the management of mobile devices and endpoints using MDM solutions like Microsoft Intune.
  • Develop technical documentation and user-facing "how-to" guides to improve first-call resolution and self-service.

Qualifications
  • Proven experience in a technical support role.
  • Strong proficiency in Windows 10/11, Microsoft 365 administration, and remote support technologies.
  • Experience supporting industrial or enterprise software, such as ERP or MES platforms, is highly desirable.
  • Strong organizational skills with a focus on maintaining accurate records and documentation.
  • Excellent interpersonal skills with the ability to support both office-based professionals and production staff.

Education/Experience
  • Associate degree in information technology, Computer Science, or a related field preferred.
  • 3+ years of experience in corporate level IT support (helpdesk) role preferred.
  • Stable work history and employment background.
  • CompTIA, A+ certification preferred.

About Hamilton
  • Diverse portfolio of exciting and innovative design projects
  • Tremendous opportunities for professional growth and advancement
  • Commitment to sustainable design
  • Competitive Compensation
  • Excellent Benefit Package (medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and much more)
  • Solid Stable Company
  • Drug free workplace.

Learn more about us @: www.hamiltoncompany.com
It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

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