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First Call Resolution Jobs in Alabama (NOW HIRING)

Telle Tire & Auto Service Inc

Service Advisor

Dothan, AL · On-site

$50K - $65K/yr

Conflict resolution and problem-solving capabilities * Strong leadership, interpersonal, and ... From the first call to the final follow-up, we deliver excellence with speed, safety, and heart. If ...

Telle Tire & Auto Service Inc

Service Advisor

Troy, AL · On-site

$50K - $65K/yr

Conflict resolution and problem-solving capabilities * Strong leadership, interpersonal, and ... From the first call to the final follow-up, we deliver excellence with speed, safety, and heart. If ...

GRIFFIN Recruiters

Production Technician

Guntersville, AL · On-site

$13.50 - $17/hr

THEN To Interview CALL 256-640-8181 M-F 8AM to 5PM * QUARTERLY RAISES *Good Attendance *Quality ... YOU Choose Shift: 1st OR 2nd OR 3rd *NO Rotating * Location: Arab, AL NEED: H.S. Diploma or GED ...

Griffin Associates

Production Technician

Guntersville, AL

$13.50 - $17/hr

THEN To Interview CALL 256-640-8181 M-F 8AM to 5PM * QUARTERLY RAISES *Good Attendance *Quality ... YOU Choose Shift: 1st OR 2nd OR 3rd *NO Rotating * Location: Arab, AL NEED: H.S. Diploma or GED ...

A+ Consulting

Associate I Help Desk

Birmingham, AL · On-site

$15.75 - $21.50/hr

Local school district seeks Help Desk Associate who will provide first-level remote IT services or ... Call handling processes, Customer shrink wrap software applications, operating system environment ...

A+ Consulting, Inc.

Associate I Help Desk

Birmingham, AL · On-site

$15.75 - $21.50/hr

Local school district seeks Help Desk Associate who will provide first-level remote IT services or ... Call handling processes, Customer shrink wrap software applications, operating system environment ...

IBML

Help Desk Manager

Birmingham, AL · On-site

This role owns the day-to-day performance of the Help Desk team, including ticket management, call ... support first-time resolution, and ensure that customers receive consistent communication ...

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First Call Resolution information

See Alabama salary details

$12

$26

$50

How much do first call resolution jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for first call resolution in Alabama is $26.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $32.69 per hour, depending on experience, location, and employer.

What is a First Call Resolution job?

A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.

What are the key skills and qualifications needed to thrive in the First Call Resolution position, and why are they important?

To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.

What are the common challenges faced in a First Call Resolution position, and how are they typically managed?

Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.

First Call Resolution jobs near you
Infographic showing various First Call Resolution job openings in Alabama as of July 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $54,144 per year, or $26 per hour.
Treasury Management Technical Support II- Customer Support

Treasury Management Technical Support II- Customer Support

First Horizon

Birmingham, AL • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 27 days ago

First Horizon Bank rating

8.3

Company rating: 8.3 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

34th of 149 rated banks

Job description

Location: On site at location listed in job posting.
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
SUMMARY
This position is responsible for receiving inbound Treasury Management calls and assisting clients with the use of all TM services while seamlessly creating a high level of client satisfaction. This includes effectively managing client issues identified in the production environment and ensuring all technical support needs are addressed in a timely fashion. Specialist must be able to communicate with clients in a clear, professional and articulate manner. Specialist must be committed to timely resolution of simple and complex problems by using good judgment and applying integrative thinking skills. Specialists must be well educated on the features and functionality of TM services. Specialists are responsible for supporting Treasury Management Sales and Product team members.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Take incoming calls to fulfill servicing requests and provide technical assistance.
  • Build rapport and deepen client relationships by resolving issues on the first call.
  • Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.
  • Present needs-based product recommendations to deepen the banking relationship.
  • Stay abreast of all changes, developments and enhancements for all systems and products.
  • Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.
  • Navigate effectively and efficiently through multiple systems.
  • Possess and demonstrate a high level of professionalism.
  • Communicate in a clear, concise and professional manner.
  • Provide client focused solutions while being compliant with bank Policies and Procedures.
  • Partner with other departments within the organization to fulfill client requests.
  • Work closely with Treasury Management Sales, Product and Implementation groups.
  • Track client issues to identify product and process improvements or clients at risk due to frequent problems.
  • Provide client training and support on the use of TM Products.
  • Other duties and projects as assigned.

SUPERVISORY RESPONSIBILITIES
No supervisory responsibilities
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Bachelor's degree (BA/BS) from four-year college or university and three to four years related experience and/or training; equivalent combination of education and experience may be substituted for four-year degree. Excellent written and verbal communication skills, including telephone skills; strong interpersonal skills with managing technical issues. Knowledge of commercial banking products, including Treasury Management products and services. Strong commitment to client satisfaction.
CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)
CTP, CCM or AAP preferred.
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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