Guntersville, AL · On-site
$13.50 - $17/hr
THEN To Interview CALL 256-640-8181 M-F 8AM to 5PM * QUARTERLY RAISES Good Attendance Quality Work ... YOU Choose Shift: 1st OR 2nd OR 3rd *NO Rotating * Location: Arab, AL NEED: H.S. Diploma or GED ...
Guntersville, AL · On-site
$13.50 - $17/hr
THEN To Interview CALL 256-640-8181 M-F 8AM to 5PM * QUARTERLY RAISES Good Attendance Quality Work ... YOU Choose Shift: 1st OR 2nd OR 3rd *NO Rotating * Location: Arab, AL NEED: H.S. Diploma or GED ...
Use production line boards to track performance, identify issues and drive problem resolution ... Call Rate. Safety: * Own overall safety performance and metrics for the manufacturing area.
Use production line boards to track performance, identify issues and drive problem resolution ... Call Rate. Safety: * Own overall safety performance and metrics for the manufacturing area.
Use production line boards to track performance, identify issues and drive problem resolution ... Call Rate. Safety: * Own overall safety performance and metrics for the manufacturing area.
Use production line boards to track performance, identify issues and drive problem resolution ... Call Rate. Safety: * Own overall safety performance and metrics for the manufacturing area.
Guntersville, AL · On-site
$13.50 - $17/hr
THEN To Interview CALL 256-640-8181 M-F 8AM to 5PM * QUARTERLY RAISES *Good Attendance *Quality ... YOU Choose Shift: 1st OR 2nd OR 3rd *NO Rotating * Location: Arab, AL NEED: H.S. Diploma or GED ...
Guntersville, AL · On-site
$13.50 - $17/hr
THEN To Interview CALL 256-640-8181 M-F 8AM to 5PM * QUARTERLY RAISES *Good Attendance *Quality ... YOU Choose Shift: 1st OR 2nd OR 3rd *NO Rotating * Location: Arab, AL NEED: H.S. Diploma or GED ...
Scottsboro, AL · On-site
$16/hr
... first-contact resolution. * Troubleshoot and resolve issues related to membership, program ... Prior experience in customer service, member support, or a call center environment preferred.
Scottsboro, AL · On-site
$16/hr
... first-contact resolution. * Troubleshoot and resolve issues related to membership, program ... Prior experience in customer service, member support, or a call center environment preferred.
Scottsboro, AL · On-site
$16/hr
... first-contact resolution. * Troubleshoot and resolve issues related to membership, program ... Prior experience in customer service, member support, or a call center environment preferred.
Scottsboro, AL · On-site
$16/hr
... first-contact resolution. * Troubleshoot and resolve issues related to membership, program ... Prior experience in customer service, member support, or a call center environment preferred.
... first-contact resolution. * Troubleshoot and resolve issues related to membership, program ... Prior experience in customer service, member support, or a call center environment preferred.
... first-contact resolution. * Troubleshoot and resolve issues related to membership, program ... Prior experience in customer service, member support, or a call center environment preferred.
... first-contact resolution. * Troubleshoot and resolve issues related to membership, program ... Prior experience in customer service, member support, or a call center environment preferred.
Quick apply
... first-contact resolution. * Troubleshoot and resolve issues related to membership, program ... Prior experience in customer service, member support, or a call center environment preferred.
Scottsboro, AL · On-site
$16/hr
... first-contact resolution. * Troubleshoot and resolve issues related to membership, program ... Prior experience in customer service, member support, or a call center environment preferred.
Scottsboro, AL · On-site
$16/hr
... first-contact resolution. * Troubleshoot and resolve issues related to membership, program ... Prior experience in customer service, member support, or a call center environment preferred.
Madison, AL · On-site
$80K - $100K/yr
... resolution skills REQUIRED Experience overseeing admissions, compliance, budgeting, and team ... Many candidates prefer a brief, confidential conversation first. You are welcome to call or text ...
Madison, AL · On-site
$80K - $100K/yr
... resolution skills REQUIRED Experience overseeing admissions, compliance, budgeting, and team ... Many candidates prefer a brief, confidential conversation first. You are welcome to call or text ...
... first-contact resolution is the standard, not the exception; invest in technician training and ... data (call volumes, resolution times, satisfaction feedback, trend analysis) to continuously ...
... first-contact resolution is the standard, not the exception; invest in technician training and ... data (call volumes, resolution times, satisfaction feedback, trend analysis) to continuously ...
... first-contact resolution is the standard, not the exception; invest in technician training and ... data (call volumes, resolution times, satisfaction feedback, trend analysis) to continuously ...
... first-contact resolution is the standard, not the exception; invest in technician training and ... data (call volumes, resolution times, satisfaction feedback, trend analysis) to continuously ...
Build a team culture where first-contact resolution is the standard, not the exception; invest in ... Use ServiceNow reporting and performance data (call volumes, resolution times, satisfaction ...
Build a team culture where first-contact resolution is the standard, not the exception; invest in ... Use ServiceNow reporting and performance data (call volumes, resolution times, satisfaction ...
Montgomery, AL · On-site
$18 - $24.50/hr
Enters call data into a tracking system. Escalates problems to higher level technical support ... Assists in the resolution of application, hardware and software problems. This reports directly to ...
Montgomery, AL · On-site
$18 - $24.50/hr
Enters call data into a tracking system. Escalates problems to higher level technical support ... Assists in the resolution of application, hardware and software problems. This reports directly to ...
Network Operations Support Technician (1st Shift) Contract Length: 3- 6 months Contract to Merit ... Minimum 1 year of call center or service desk experience. * Strong customer service skills.
Network Operations Support Technician (1st Shift) Contract Length: 3- 6 months Contract to Merit ... Minimum 1 year of call center or service desk experience. * Strong customer service skills.
Montgomery, AL · On-site
$15.50 - $17.05/hr
Medical, dental, and vision insurances available to full-time employees the first of the month ... call 1-888-795-2707 to request an accommodation. Applications may be completed at a LifeSouth ...
Montgomery, AL · On-site
$15.50 - $17.05/hr
Medical, dental, and vision insurances available to full-time employees the first of the month ... call 1-888-795-2707 to request an accommodation. Applications may be completed at a LifeSouth ...
Youre the person people call first when life goes sideways - calm, steady, and ready to help. * You ... issue resolution. Qualifications * Leadership or supervisory experience preferred. * Strong ...
Quick apply
Youre the person people call first when life goes sideways - calm, steady, and ready to help. * You ... issue resolution. Qualifications * Leadership or supervisory experience preferred. * Strong ...
... the person people call first when life goes sideways - calm, steady, and ready to help. You ... issue resolution. Qualifications Leadership or supervisory experience preferred. Strong ...
... the person people call first when life goes sideways - calm, steady, and ready to help. You ... issue resolution. Qualifications Leadership or supervisory experience preferred. Strong ...
Madison, AL · On-site
$80K - $100K/yr
... resolution skills REQUIRED • Experience overseeing admissions, compliance, budgeting, and team ... Many candidates prefer a brief, confidential conversation first. You are welcome to call or text ...
Quick apply
Madison, AL · On-site
$80K - $100K/yr
... resolution skills REQUIRED • Experience overseeing admissions, compliance, budgeting, and team ... Many candidates prefer a brief, confidential conversation first. You are welcome to call or text ...
Montgomery, AL · On-site
$23 - $29.50/hr
Must be able to train for 2 weeks on 2nd shift, then 2 weeks on 1st shift before they begin their ... Minimum 1 year of call center or service desk experience. * Strong customer service skills.
New
Montgomery, AL · On-site
$23 - $29.50/hr
Must be able to train for 2 weeks on 2nd shift, then 2 weeks on 1st shift before they begin their ... Minimum 1 year of call center or service desk experience. * Strong customer service skills.
New
$12.20 - $15.69
20% of jobs
$16.51 is the 25th percentile. Wages below this are outliers.
$15.69 - $19.17
20% of jobs
The median wage is $20.67 / hr.
$19.17 - $22.66
22% of jobs
$22.66 - $26.15
10% of jobs
$27.89 is the 75th percentile. Wages above this are outliers.
$26.15 - $29.63
5% of jobs
$29.63 - $33.12
5% of jobs
$33.12 - $36.60
4% of jobs
$36.60 - $40.09
2% of jobs
$40.09 - $43.58
0% of jobs
$43.58 - $47.06
5% of jobs
$47.06 - $50.55
5% of jobs
$12
$26
$50
A First Call Resolution (FCR) job focuses on resolving customer issues, questions, or concerns during their initial contact, without the need for follow-ups. Professionals in this role work in customer service or support teams, using problem-solving skills and company resources to address inquiries efficiently. The goal is to enhance customer satisfaction, improve service efficiency, and reduce operational costs. Successful FCR representatives have strong communication skills, product knowledge, and the ability to handle a variety of customer concerns effectively.
To thrive in a First Call Resolution role, you need excellent problem-solving abilities, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry tools is important. Exceptional soft skills such as empathy, patience, and active listening set top performers apart. These abilities are crucial to efficiently resolving customer issues on the first call, leading to increased customer satisfaction and operational efficiency.
Professionals in First Call Resolution roles often face challenges such as handling complex customer concerns, managing high call volumes, and staying updated on evolving product or service information. Effective training programs, strong team support, and knowledge bases are typically provided to help employees resolve issues efficiently. Most teams foster collaboration by encouraging agents to share solutions and escalate particularly challenging cases when needed. These strategies help maintain high customer satisfaction and support ongoing learning within the team.
$13.50 - $17/hr
Full-time
Medical, Dental, Life, Retirement
Posted 12 days ago
