Job Summary:
Communities First, Inc. is a Michigan-based nonprofit focused on building healthy communities through various initiatives. The IT Systems Support Specialist is responsible for providing technical support and maintaining the organization's technology infrastructure, ensuring effective operations across multiple sites.
Responsibilities:
• Provide Level 1 and Level 2 technical support for staff across multiple locations.
• Troubleshoot hardware, software, network, printer, email, and connectivity issues.
• Configure, deploy, and maintain desktops, laptops, mobile devices, printers, and peripherals.
• Assist with Microsoft 365 administration including Outlook, Teams, OneDrive, and SharePoint support.
• Set up and deactivate employee accounts, permissions, and equipment during onboarding and offboarding.
• Maintain inventory of IT equipment, software licenses, and technology assets.
• Document support requests, resolutions, and technical procedures.
• Coordinate with third-party vendors, managed service providers, and internet providers as needed.
• Assist with maintaining wired and wireless network infrastructure across office, housing, and event locations.
• Troubleshoot internet connectivity, routers, switches, access points, and related systems.
• Support cybersecurity best practices including endpoint protection, password security, and system updates.
• Assist with system backups, equipment updates, and technology maintenance schedules.
• Install, terminate, and troubleshoot Cat5/Cat6 cabling and low voltage systems.
• Support installation and maintenance of security cameras, access control systems, and related infrastructure.
• Assist with conference room technology, projectors, displays, smart TVs, and audio/visual systems.
• Organize and maintain network racks, cable management systems, and technology closets.
• Support technology needs for organizational events, meetings, and community programming.
• Travel between organizational sites as needed to provide technical support.
• Maintain organized records of equipment, warranties, and maintenance schedules.
• Assist with identifying opportunities to improve operational efficiency through technology solutions.
• Ensure compliance with organizational policies, safety procedures, and technology standards.
• Other duties as assigned.
Qualifications:
Required:
• High School Diploma or GED required.
• Minimum of 3 years of hands-on IT support experience required.
• Experience supporting Windows operating systems and Microsoft 365 environments.
• Working knowledge of networking fundamentals including TCP/IP, Wi-Fi, switches, and routers.
• Strong troubleshooting and problem-solving skills with the ability to diagnose technical issues independently.
• Ability to communicate technical information clearly to non-technical users.
• Strong organizational skills with the ability to manage multiple priorities and requests.
• Proficiency in Microsoft Office Suite including Outlook, Word, Excel, and Teams.
• Strong work ethic and initiative; desire to work in an entrepreneurial, team-based environment.
• Ability to work collaboratively with diverse teams and community partners.
• Valid driver’s license and reliable transportation required.
Preferred:
• Associate degree, technical certification, or equivalent work experience preferred.
• Experience with low voltage cabling, security camera systems, or access control systems preferred.
• Experience working with ticketing systems, inventory tracking, and technical documentation preferred.
• CompTIA A+
• CompTIA Network+
• Microsoft Fundamentals Certifications
• Low Voltage or BICSI Certifications
Company:
Communities First, Inc. Founded in 2010, the company is headquartered in Flint, USA, with a team of 11-50 employees. The company is currently Early Stage.