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Firmware Manager Jobs in Addison, TX (NOW HIRING)

Orion180

Product Support Analyst

Irving, TX · On-site

Liaise with engineering for code-level or firmware fixes; act as the bridge between policyholder reports and the engineering backlog Knowledge Management & Enablement: * Build and maintain the L2/L3 ...

Orion180

Product Support Analyst

Irving, TX · On-site

... firmware-related anomalies • Reproduce reported issues, isolate root cause, and document repro steps with logs for engineering escalation when needed • Manage open tickets through closure with ...

M Force

Project Manager

Irving, TX · On-site

$60K - $70K/yr

... firmware updates, software updates, and system optimization Review system performance data and ... Manage project budgets, procurement activities, invoicing, and change orders Conduct customer ...

MFORCE, INC.

Project Manager

Irving, TX

Support commissioning, diagnostics, firmware updates, software updates, and system optimization ... Manage project budgets, procurement activities, invoicing, and change orders * Conduct customer ...

Stryker

Staff Electrical Engineer

Flower Mound, TX · Hybrid

... Fluid Management System . As the primary Electrical Engineer supporting this product,you'llown ... Partner closely with firmware, mechanical, systems, manufacturing, quality, regulatory, and ...

Stryker

Staff Electrical Engineer

Flower Mound, TX · On-site

... Management System . As the primary Electrical Engineer supporting this product, you'll own ... Partner closely with firmware, mechanical, systems, manufacturing, quality, regulatory, and ...

Raytheon

Principal Real-time Software Engineer

Dallas, TX

$133K - $179K/yr

Our precision software and firmware integrate operating systems, device drivers, networking, and ... The successful candidate will work with Product Owners, Chief Engineers, Management and other IPT ...

Raytheon

Senior Embedded Software Engineer

Dallas, TX

$122K - $160K/yr

... for Firmware (FPGA) and Hardware solutions that meet current and next generation autonomous ... The successful candidate will work with Product Owners, Chief Engineers, Management and other IPT ...

Raytheon

Senior Embedded Software Engineer

Dallas, TX

$122K - $160K/yr

... for Firmware (FPGA) and Hardware solutions that meet current and next generation autonomous ... The successful candidate will work with Product Owners, Chief Engineers, Management and other IPT ...

Raytheon

Principal Real-time Software Engineer

Dallas, TX · On-site

$133K - $179K/yr

Our precision software and firmware integrate operating systems, device drivers, networking, and ... The successful candidate will work with Product Owners, Chief Engineers, Management and other IPT ...

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All JobsFirmware JobsFirmware Manager JobsFirmware Manager Jobs in Addison, TX

Firmware Manager information

See Addison, TX salary details

$72.6K

$162.1K

$198.5K

How much do firmware manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for firmware manager in Addison, TX is $162,089.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,400.00 and $198,500.00 per year, depending on experience, location, and employer.

What is a firmware manager?

A Firmware Manager is responsible for overseeing the development, testing, and deployment of embedded software and firmware within hardware products. They lead a team of engineers, ensure project timelines are met, and maintain firmware quality and security standards. Additionally, they collaborate with hardware and software teams to optimize performance and resolve issues. Their role is critical in industries like consumer electronics, automotive, and IoT, where firmware plays an essential role in device functionality.

What are the key skills and qualifications needed to thrive as a firmware manager, and why are they important?

To thrive as a Firmware Manager, you need a strong background in embedded systems, firmware development, and team leadership, typically supported by a degree in electrical engineering or computer science. Familiarity with tools such as version control systems (e.g., Git), real-time operating systems, and certification in project management (such as PMP or Agile methodologies) is often expected. Excellent communication, problem-solving abilities, and the capacity to mentor and coordinate diverse teams are crucial soft skills. These competencies ensure successful delivery of complex firmware projects, seamless team collaboration, and high product quality in a fast-paced technology environment.

What are some typical challenges a firmware manager faces, and how can they be addressed?

Firmware Managers often face challenges such as balancing project deadlines with quality requirements, coordinating cross-functional teams, and staying updated with rapidly evolving technologies. Managing dependencies between software, hardware, and product requirements can lead to complex troubleshooting and prioritization decisions. Proactive communication, effective resource planning, and fostering a culture of continuous learning can help address these challenges. Many organizations support their managers by offering training, collaborative tools, and opportunities to participate in strategic planning to keep projects on track and teams motivated.

What job categories do people searching Firmware Manager jobs in Addison, TX look for? The top searched job categories for Firmware Manager jobs in Addison, TX are:
What cities near Addison, TX are hiring for Firmware Manager jobs? Cities near Addison, TX with the most Firmware Manager job openings:
Firmware Manager jobs near you

Product Support Analyst

Orion180

Irving, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

At Orion180, we don't just stand out for what we do; we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products. Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry.
Orion180 is proud to call three vibrant cities home. Our headquarters on Florida's stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Irving, Texas, office places us in a dynamic center of culture, business, and entertainment, keeping us closely connected to innovation and growth. Our Draper, Utah, location, nestled in the heart of the Salt Lake Valley, connects us to a rapidly growing tech ecosystem and provides access to the outdoor lifestyle and natural beauty the region is known for.
Join our Team as a Product Support Analyst in our Innovation & Technology department!
We are seeking a Product Support Analyst to serve as the L2/L3 escalation point for our connected device portfolio. This role sits within the Product team, reports directly to the Product Manager, and partners closely with Insurance CX, engineering, and the manufacturer to resolve technical issues that exceed frontline support scope.
The Product Support Analyst owns escalated technical resolution, drives root-cause analysis for recurring issues, and feeds product insights back into the backlog and firmware roadmap. This role is foundational to building Orion180's internal IoT product operations function and will be cross trained with the IoT Product Logistics Coordinator to ensure full coverage across the product portfolio.
WHAT YOU'LL DO:
Technical Escalation Resolution:
  • Receive L2/L3 escalations from Insurance CX (via OmniDesk, phone, and email) when frontline support cannot resolve policyholder issues
  • Diagnose and resolve technical issues that exceed CX scope, including device connectivity, Wi-Fi pairing, sensor sync, valve behavior, mobile app diagnostics, and firmware-related anomalies
  • Reproduce reported issues, isolate root cause, and document repro steps with logs for engineering escalation when needed
  • Manage open tickets through closure with clear policyholder communication and resolution SLAs

Field Resolution Coordination:
  • Coordinate plumber dispatch with referral partners (Cinch, Thumbtack) when remote troubleshooting cannot resolve in-home issues
  • Liaise with engineering for code-level or firmware fixes; act as the bridge between policyholder reports and the engineering backlog

Knowledge Management & Enablement:
  • Build and maintain the L2/L3 knowledge base, troubleshooting runbooks, and resolution playbooks
  • Feed updates into CX-facing playbooks so escalations are caught and resolved earlier in the support flow
  • Track recurring issue patterns and surface them to the Product Manager to inform backlog prioritization and firmware decisions

Install Conversion Support:
  • Partner with the Logistics Coordinator to execute structured outreach to the shipped-notinstalled cohort, addressing technical concerns that block installation
  • Deliver consistent customer education on install requirements (inside placement, upstream of water heater and softener)

Reporting & Product Feedback:
  • Produce operational reporting on escalation volume, resolution time, recurring issue categories, and RMA technical trends
  • Contribute to standalone sales readiness (Amazon storefront, direct web store) by supporting customer-facing technical content and FAQ buildout
  • Support operational readiness for additional IoT device launches as they come into scope

WHAT WE'RE LOOKING FOR:
Education and Work Authorization
  • Bachelor's degree in a technical or related field (or equivalent experience)
  • Must be a U.S. Citizen or lawful permanent resident

Experience
  • 2-4 years of technical support, customer support, or product support experience, ideally with hardware, IoT, or connected device products
  • Strong troubleshooting and root-cause analysis
  • Ability to navigate ticketing platforms (OmniDesk, Zendesk, ServiceNow, or similar)
  • Organizational skills and the ability to manage multiple open escalations
  • Self-starter mindset and comfortable on a fast-moving team

Preferred Skills:
  • Experience supporting IoT or smart-home products (Wi-Fi pairing, mobile app diagnostics, firmware OTA
  • Familiarity with insurance operations (policy lifecycle, claims, endorsements) or Insurtech products
  • Exposure to manufacturer or third-party vendor coordination
  • Experience contributing to knowledge bases, FAQs, or support documentation
  • Familiarity with reporting tools (Power BI, Excel) for tracking operational metrics
  • Background that includes some logistics, fulfillment, or vendor coordination to support cross coverage with the Logistics Coordinator

WHAT'S IN IT FOR YOU:
Join Our Team & Make an Impact! At Orion180, we don't just meet expectations, we exceed them. If you're ready to take your career to the next level and be part of a growing, forward-thinking company, apply today!
  • Dynamic Environment: On-site role with a fast-paced and collaborative team culture. Results-driven office where your contributions make a real impact.
  • Compensation: Competitive base pay and performance bonuses.
  • Career Growth: Mentorship, growth tracks, and professional development.
  • Benefits: Medical, dental, vision, 401k, paid holidays, PTO and more!

The office environment is fast-paced and collaborative. An employee must be willing and able to work their regularly assigned work schedule onsite, and in times of need, be able to work an extended schedule depending on company or departmental needs, project requirements, or customer demands.
While performing general duties for this position, the employee is regularly required to sit, stand, and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, comprehending, and reading; being able to lift light objects (<25 lbs); and using standard office equipment such as computers, printers, and phones. In addition, there is an occasional need to bend, twist, or squat down to open/close cabinets and reach for files or other standard office-type objects.
Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Reasonable accommodations are available for qualified individuals with disabilities during the application process. Applicants who need accommodations may email hr@orion180.com to request assistance.

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