Audio/Visual (AV) Collaboration EngineerAbout the Role
We are seeking an experienced Audio/Visual (AV) Collaboration Engineer to join a high-performing IT team supporting enterprise collaboration technologies in a fast-paced financial services environment. This role is responsible for the engineering, design, implementation, administration, and support of enterprise voice, video conferencing, and collaboration solutions.
The ideal candidate will have a strong background in professional AV systems, unified communications, and video conferencing technologies, with the ability to troubleshoot live events, collaborate with cross-functional teams, and support modern cloud-based collaboration platforms.
Key Responsibilities
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Engineer, design, configure, administer, and support enterprise collaboration, voice, and video conferencing systems.
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Provide Tier 2 support for AV, Unified Communications, and collaboration technologies.
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Support and troubleshoot executive meetings, Town Halls, Fireside Chats, and other live events with minimal downtime.
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Ensure the availability and performance of cloud-based and managed collaboration services.
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Configure and support AV hardware and software installed by third-party integrators.
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Coordinate AV installation projects, including vendor management, scheduling, and tracking labor and materials.
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Develop Bills of Materials (BOMs), assist with AV system designs, and provide implementation estimates for new conference room deployments.
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Serve as the primary technical contact for AV vendors, service providers, and internal escalation teams.
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Utilize monitoring tools such as Cisco Room Management, SolarWinds, and similar platforms to identify and resolve system issues.
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Partner with network and infrastructure teams to troubleshoot hardware, software, and connectivity issues.
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Perform preventative maintenance, firmware upgrades, and security remediation to ensure compliance with enterprise security standards.
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Commission newly installed conference rooms and provide onsite end-user training.
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Research emerging AV and collaboration technologies and recommend improvements.
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Perform additional duties as assigned.
Required Qualifications
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Bachelor''s degree in Information Technology, Computer Science, Engineering, or a related field, or a high school diploma with 5+ years of relevant experience.
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Minimum 5 years of hands-on experience installing, configuring, and supporting professional AV systems.
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Experience with enterprise AV solutions from vendors such as:
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Crestron
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QSC
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Shure
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Biamp
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Cisco
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Strong understanding of IP networking concepts and communication protocols.
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Experience designing, configuring, and troubleshooting collaboration technologies.
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Hands-on experience with:
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Cisco codecs
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Video displays
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Microphones
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DSPs
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Amplifiers
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Video switchers
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Extenders
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Control systems
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Experience installing and supporting AV infrastructure including:
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Ability to read and interpret AV system drawings, technical specifications, and engineering documentation.
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Experience supporting cloud-based interoperability and collaboration platforms.
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Experience supporting Microsoft Teams, Cisco Webex, IM, and web collaboration applications.
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Knowledge of Unified Communications, VoIP, and enterprise video conferencing technologies.
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Ability to troubleshoot complex hardware and software issues independently.
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Willingness to work flexible hours, including evenings or weekends when supporting critical events.
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Ability to lift up to 40 lbs., climb ladders (up to 10 feet), and work on your feet for extended periods.
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Ability to travel up to 10%.
Preferred Qualifications
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Experience using AutoCAD, Visio, or similar tools to create AV system designs.
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Experience programming or configuring AV hardware, including:
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Crestron
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Biamp
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QSC
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ClickShare
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Cisco Codec platforms
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InfoComm CTS-I Certification.
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Cisco CCNA Collaboration Certification.
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Additional AV manufacturer certifications are highly desirable.
Skills & Competencies
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Excellent troubleshooting and analytical skills.
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Strong project coordination and vendor management abilities.
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Ability to perform under pressure while managing multiple priorities.
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Outstanding written and verbal communication skills.
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Detail-oriented with strong organizational and documentation skills.
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Self-motivated with the ability to work independently and collaboratively.
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Strong customer service mindset with excellent stakeholder management skills.
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Proactive problem solver with the ability to make sound decisions with limited information.