Uniphore is one of the largest B2B AI-native companies-decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
What You'll Be a Part Of:
Uniphore is one of the largest B2B AI-native companies-decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes across multiple industry verticals and enables the largest global deployments.Uniphoreinfuses AI into every part of the enterprise thatimpactsthe customer through our multimodal architecture combining Generative AI, Knowledge AI, Emotion AI, workflowautomationand co-pilot guidance.
About the Role:
We're looking for a Principal Site Reliability Engineer to join our Platform Engineering team - someone equally at home writing production Go as designing and operating cloud infrastructure. Thehighest-leveragework hereisn'ta runbook;it'sthe service that enforces the runbook automatically.You'llwriteGo that runs in production and multiplies your impact across hundreds of services.
You'llbuild the standards, frameworks, automations, agentic workflows, and self-service capabilities that make engineering teams autonomous whilemaintainingenterprise-grade reliability and security. Youwon'tjust define standards -you'llimplement them in code: a Kubernetes Operator that enforces service readiness criteria, a service that surfaces SLO health across the fleet, an internal platform service that automates task execution.
You'llcollaborate with feature teams as an expert advisor and standard-setter, helping them build operational maturitywhile you maintainoversight of oursingle/multi-tenant, multi-cloud infrastructure.You'llbe a bridge between software development and systems operations, focused on large-scale, resilient, automated infrastructure rather than daily firefighting.
This is a senior individual-contributor role. You will not have direct reports.Your leadership is technical - exercised through architecture, production code, design reviews, and mentorship.This roleparticipatesin our on-call rotation, which covers all production systems. As aPrincipal,you'llown the hardest escalations and use what you learnon-callto drive the architectural fixes thateliminatewhole classes of incidents.
Lead hands-on implementation of critical infrastructure projects, focusing on reliability, automation, and performance at scale.
Own multi-year technical roadmaps thatestablishthe vision for infrastructure scalability, reliability, security, and engineering velocity.
Lead design reviews across Infrastructure with a focus on automation, scalability, and reliability, and align architectural roadmaps across teams.
Create the technical clarity - vision, standards, and tooling - that lets feature teamsbuild,ownandoperatetheirservices.
Cloud & infrastructure:expert-level AWS/GCP/Azure, Terraform, and multi-cloud architecture, with strong cost-optimization instincts.
Software engineering fundamentals:API design, testing, observability instrumentation, and service lifecycle ownership - you treat internal tooling with the same rigor as customer-facing software.
Why You'll Love This Role:
Hiring Range: $232,900 - $335,811 OTE - for Primary Location Palo Alto, CA
Benefits:
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
USA - CA - Palo Alto
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visitwww.uniphore.com.