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Firearms Customer Support Jobs (NOW HIRING)

CMMG

Tech Support (Firearms)

Boonville, MO · On-site

$15 - $20.25/hr

Customer Service Manager Employment Type: Full-Time GENERAL SUMMARY Tech Support (Firearms) is primarily responsible for technical troubleshooting, diagnostic evaluation, and physical repair of ...

FN America

Technical Customer Support Coordinator

Columbia, SC · On-site

$16.25 - $20.50/hr

A., a global leader in the development and manufacturing of high-quality, reliable firearms for ... Job Title Technical Customer Support Coordinator Position Reports To Manager, Technical Customer ...

New

CMMG, Inc.

Tech Support (Firearms)

Boonville, MO · On-site

$30K - $38K/yr

Customer Service Manager Employment Type: Full-Time GENERAL SUMMARY Tech Support (Firearms) is primarily responsible for technical troubleshooting, diagnostic evaluation, and physical repair of ...

Rural King

Firearms Associate

Prattville, AL · On-site

Greet customers with a warm and friendly demeanor as they enter the department, creating a ... Provide friendly, proactive, and professional internal and external support to others, assisting ...

Rural King

Firearms Associate

Hartland, MI

Greet customers with a warm and friendly demeanor as they enter the department, creating a ... Provide friendly, proactive, and professional internal and external support to others, assisting ...

Rural King

Firearms Associate

Warrenton, MO · On-site

$16/hr

Greet customers with a warm and friendly demeanor as they enter the department, creating a ... Provide friendly, proactive, and professional internal and external support to others, assisting ...

Rural King

Firearms Associate

Cambridge, OH · On-site

Greet customers with a warm and friendly demeanor as they enter the department, creating a ... Provide friendly, proactive, and professional internal and external support to others, assisting ...

New

Rural King

Firearms Associate

Avon, IN · On-site

Greet customers with a warm and friendly demeanor as they enter the department, creating a ... Provide friendly, proactive, and professional internal and external support to others, assisting ...

Rural King

Firearms Associate

Warrenton, MO

Greet customers with a warm and friendly demeanor as they enter the department, creating a ... Provide friendly, proactive, and professional internal and external support to others, assisting ...

Rural King

Firearms Associate

Greenville, OH · On-site

Greet customers with a warm and friendly demeanor as they enter the department, creating a ... Provide friendly, proactive, and professional internal and external support to others, assisting ...

Rural King

Firearms Associate

Muncie, IN · On-site

$14 - $17.10/hr

Greet customers with a warm and friendly demeanor as they enter the department, creating a ... Provide friendly, proactive, and professional internal and external support to others, assisting ...

Rural King

Firearms Associate

Saraland, AL · On-site

Greet customers with a warm and friendly demeanor as they enter the department, creating a ... Provide friendly, proactive, and professional internal and external support to others, assisting ...

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Firearms Customer Support information

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$12

$19

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How much do firearms customer support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for firearms customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is a Firearms Customer Support representative?

A Firearms Customer Support representative is a professional who assists customers with questions, issues, and concerns related to firearms products and services. They provide information about firearm specifications, order status, warranty claims, and relevant laws or regulations. These representatives also help troubleshoot problems, process returns or repairs, and ensure customers have a safe and satisfactory experience. Their role requires strong communication skills and a thorough understanding of firearms and applicable legal requirements.

What are the key skills and qualifications needed to thrive as a Firearms Customer Support representative?

To thrive as a Firearms Customer Support representative, you need strong product knowledge of firearms, familiarity with industry regulations, and experience in customer service, often supported by relevant background checks or certifications. Proficiency with CRM software, order management systems, and sometimes point-of-sale platforms is typically required. Excellent communication, patience, and problem-solving abilities help build rapport and effectively resolve customer concerns. These skills ensure compliance with legal requirements, foster customer trust, and support safe and accurate information sharing in a regulated industry.

What are some common challenges faced in a Firearms Customer Support role, and how are they addressed?

One common challenge in Firearms Customer Support is addressing complex technical inquiries while ensuring all responses comply with strict legal and safety regulations. Representatives must accurately guide customers on product specifications, troubleshooting, and safe handling, sometimes under stressful circumstances. Staying updated with changing laws and company policies is essential. Team members typically receive ongoing training and work closely with compliance and technical departments to provide accurate, timely support.

What is the difference between Firearms Customer Support vs Firearms Sales Associate?

AspectFirearms Customer SupportFirearms Sales Associate
Required CredentialsBasic knowledge of firearms, customer service skillsKnowledge of firearms, sales certifications often preferred
Work EnvironmentCall centers, online support, retail storesRetail firearm stores, outdoor sporting goods stores
Employer & Industry UsageFirearm manufacturers, retailers, online platformsGun shops, sporting goods stores, outdoor retailers
Common Search & Comparison IntentCustomer support roles, service responsibilitiesSales roles, product knowledge, customer interaction

Firearms Customer Support focuses on assisting customers with inquiries, troubleshooting, and product information, often via phone or online. In contrast, Firearms Sales Associates primarily engage in selling firearms, advising customers on products, and processing transactions. Both roles require firearm knowledge but differ in their primary responsibilities and work environments.

What cities are hiring for Firearms Customer Support jobs?

Cities with the most Firearms Customer Support job openings:

What states have the most Firearms Customer Support jobs?

States with the most job openings for Firearms Customer Support jobs include:

What are popular job titles related to Firearms Customer Support jobs?

For Firearms Customer Support jobs, the most frequently searched job titles are:

Infographic showing various Firearms Customer Support job openings in the United States as of September 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Part-Time Firearms Customer Service Associate

Rochester, MN • On-site

Scheels
Apparel and Accessories Stores • 5 - 10K employees
Learn more about Scheelsexternal

$16/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Scheels rating

7.2

Company rating: 7.2 out of 10

Based on 284 frontline employees who took The Breakroom Quiz

Job description

Scheels Company Goals:
We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.
Overview:
Gun Customer Service associates are responsible for creating a welcoming environment by greeting customers, accurately processing transactions while following all ATF federal laws and guidelines. This role provides friendly, helpful service that ensures customers leave with a positive impression of Scheels.
This role requires all associates to be at least 21 years of age due to compliance requirements for processing firearms.
Schedule: Must be flexible to work assigned schedule, Monday through Friday, 5:00pm - 9:00pm & Saturday & Sunday 10:00am - 7:00pm. Schedule may include varied hours, evenings, & holidays, must be available a minimum of every other weekend. Average hours per week is 20 hours
Wage: Starting at $16.00+/hr
What We Commit To – Our Employee Ownership Values
As an employee-owner, you’re expected to actively contribute to a culture that thrives on:
  • Delivering a Personalized WOW Customer Experience
    • Every customer interaction is an opportunity to exceed expectations
    • We focus on making every visit memorable, personalized, and impactful
  • Having a Team-First, Winning Mentality
    • We succeed together by supporting one another and celebrating team wins
    • Collaboration and unity drive our performance and customer experience
  • Learning and Adapting to Constant Change
    • We embrace growth, innovation, and feedback
    • Change is not a barrier–it’s a catalyst for improvement and excellence
  • Taking Pride in Our Work and Thinking Like Owners
    • Every task matters, and we take full responsibility for the results
    • Ownership means accountability, care, and drive to go above and beyond
  • Expecting Honesty and Integrity in All That We Do
    • Trust is the foundation of our relationships–with customers and with each other
    • We act with transparency, fairness, and respect at all times

Responsibilities:
  • Greet all customers with a smile when entering and exiting the store
  • Enhance the customer experience by engaging in conversation while providing personalized service and consistently meeting the goals of the digital receipt program
  • Accurately scan every item customers are purchasing, ensuring all merchandise is properly rung through and paid for before the customer leaves the store
  • Treat merchandise with care, and bag purchases carefully and efficiently
  • Promote the Scheels Visa card and clearly explain all benefits
  • End each transaction by saying “thank you” to every customer
  • Process returns and exchanges for firearm purchases
  • Complete firearm background checks
  • Assist with Gun Room housekeeping
  • Ensure all ATF federal laws and guidelines are followed
  • Ability to execute technology-based processes for firearm and/or suppressor transactions
  • All other duties as assigned

Education & Experience:
The ideal candidate will have a high school diploma or general education degree (GED), and/or 1-3 months of cashiering experience
Physical Requirements/Lifting Requirements:
Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects
Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.
Benefits:
At SCHEELS, we offer a full range of benefits, including an Employee Stock Ownership Plan (ESOP), 401(k) with Roth options, associate discounts, and full health coverage—including medical, HSA, dental, and vision. We also offer accident and hospital indemnity insurance, an Employee Assistance Program, and time to recharge through paid time off, holiday pay, maternity leave, and bereavement leave. (Note: Additional leave benefits may apply based on your state of employment.)
Learn more about what it means to be an owner at SCHEELS on our Careers Page.
EQUAL EMPLOYMENT OPPORTUNITY
Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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