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RESTAURANT MANAGER | DOWNTOWNER AT ARRIVE ALBUQUREQUE

POSITION PROFILE:

We're looking for a conscientious, hospitality-driven Restaurant Manager at Downtowner at ARRIVE Albuqureque, who can enthusiastically and efficiently run daily operations, train and manage staff, as well as oversee inventory and ensure delightful guest experiences that align with our brand standards.

ABOUT ARRIVE ALBUQUREQUE

Located on Central Avenue (the iconic U.S. Route 66) in Downtown Albuquerque, ARRIVE Albuquerque is a beautifully renovated historic hotel and neighborhood hub. Originally built in 1965 and opened as Downtowner Motor Inn, this 137-room boutique hotel is bright and comfortable, with a modern southwestern-inspired charm. This easy-going home away from home includes beds outfitted in Bellino Fine Linens, eye-catching floral upholstered headboards, Grown Alchemist bath amenities, Marshall Bluetooth speakers, plush robes, and so much more.

After checking in at the front desk, grab a bite at DWTNR Cocktail Bar & Lounge a high/low, east/west cocktail bar, restaurant, and swim club, where Pan Asian-American classics are served alongside Americana comfort food. Our seasonal poolside paradise serves tropical drinks and light bites to enjoy in the sunshine.

THE TASK AT HAND

• Oversees the function of all food and beverage in the hotel to ensure excellent customer service and maximize revenue and profits to support overall hotel operations.
• Consistently offers professional, friendly and engaging service.
• Ensures service standards and all brand standards are followed while actively supporting the entire restaurant/bar team.
• Handles guest concerns and reacts quickly and professionally.
• Balances operational, administrative and colleague needs.
• Maximizes revenues by communicating regularly with the General Manager and Corporate Food and Beverage teams to implement agreed upon strategies, practices and promotions.
• Manages the FOH departmental labor and expenses to budget.
• Works with Sales and Marketing managing all event inquiries and oversees bookings of Restaurant and Bar.
• Adheres to contracts and financials for on-site events.
• Schedules staffing and oversees execution of on-site events.
• Develops and implements cost-saving and profit-enhancing measures. Current Serv Safe Food Handler Certificate Required.
• Reviews, prepares, and updates forecasts as needed.
• Communicates with all departments to ensure that customer service needs and expectations are fulfilled.
• Works with the General Manager, Managing Director of Culinary & Creative and Senior Corporate Directors of Restaurants to develop and implement menus and makes recommendations on menu items.
• Manages Interviewing, selecting, training, counseling, disciplining and scheduling of all food & beverage team members.
• Works directly with staff to ensure food and beverage quality, branded service, and cleanliness are strictly adhered to.
• Ability to execute both opening and closing duties and maintain an efficient, effective, and prioritized work schedule.
• This position will work all shifts as needed, including evenings, weekends, and holidays
• Maintain inventory and its protocols and systems.
• Assists in managing the departmental budget.
• Reviews, prepares, and updates forecasts as needed.
• Manages DWTNR and all F&B spaces, outdoor Dining and Pool service, and ensures service is handled appropriately and the area in maintained and cleaned consistently to standards.
• Participate as an active member of the hotel’s Safety Committee, and ensure a safe
• workplace for all associates.
• Participate in weekly property inspections and adhere to all cleanliness, maintenance
• and styling guidelines.
• Ensure all F&B spaces are properly maintained on a daily basis.

Specific Administrative Functions:

• Scheduling of all F&B FOH staff.
• Send Weekly Email Reports to management and attend weekly management meetings.
• Send Weekly Email blasts to FOH staff and Chefs outlining any news or memos.
• Host FOH meetings regularly for all staff
• Review, respond and distribute restaurant emails daily.
• Responds to guest online reviews.
• Manage online reservations system and communicate reservations (phone & email).
• Manages FOH ordering – including Beverage, Coffee/Tea, Ink, Paper, Supplies, and similar.
• Manage comps and discount, manage service staff tip log, ADP Time clock, and PMS and POS.
• Responsible for photo submissions and content curation for social media.
• Attend monthly safety committee meetings, being a part of the leadership team may require the restaurant manager to be the Manager on Duty for the hotel.
• Other duties as assigned.

WHAT WE'RE LOOKING FOR:

• Familiarity with MS Office, Google Apps and other organizational computer tools.
• Fluency in English both verbal and non-verbal preferred. 
• Provide legible communication and directions. 
• Compute basic arithmetic. 
• Perform job junctions with attention to detail, speed and accuracy.
• Prioritize, organize, and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Work with minimal supervision.
• Must be able to work a flexible schedule and shifts, including weekends and holidays.
• Current Serv Safe Food Handler Certificate Required.
• 3-5 years senior management experience in overall Food & Beverage operation, including banquets experience.
• Requires mobility and prolonged standing, walking, bending and lifting up to 40 lbs.

WHAT'S IN IT FOR YOU:

• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you’re under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit lepetitpali.com or follow @lepetitpali

For more information, visit www.arrivehotels.com or follow @arrivehotels

We are an E-Verify Employer/Somos un empleador de E-Verify.

MORE ABOUT US:

Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.

We’re a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we’re always looking for spirited, hardworking, passionate people that can join our team and grow with us!