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Financial Technical Support Representative Jobs

HomePro

Technical Support Representative

Carrollton, TX · On-site

This is an on site position in Carrollton, TX HomePro is seeking a knowledgeable and customer-focused Technical Support Representative to provide advanced support for our residential smart home and ...

Hexagon

Technical Support Representative

$70K - $90K/yr

We are looking for a Technical Support Representative to join our Global Support Organization. Responsibilities include but are not limited to: * Provide technical support for customers and sales ...

Hexagon

Technical Support Representative

Livermore, CA · On-site

$70K - $90K/yr

We are looking for a Technical Support Representative to join our Global Support Organization. Responsibilities include but are not limited to: * Provide technical support for customers and sales ...

Collabera

Technical Support Representative

Irvine, CA · On-site

Financial Job Title : Technical Support Representative Location : 19700 Fairchild Road Ste 330, Irvine, CA - 92612 Job summary: Ensure the proper day-to-day operation of technology applications and ...

Gemini

Technical Support Representative

Atlanta, GA · On-site

$60K - $95K/yr

The Technical Rep will work in conjunction with the sales force and lab, supporting plant implementations, training, troubleshooting, color matching, customer product performance requirements ...

Vehlo

Technical Support Representative

Milwaukee, WI · On-site

... and financial solutions that unlock your potential. Our founder-led products power the entire ... Customer support experience * Technical skills Eligible employees may receive: * Medical, dental ...

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As of Sep 15, 2026, the average hourly pay for financial technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

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Infographic showing various Financial Technical Support Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $43,945 per year, or $21.1 per hour.

Technical Support Representative

Carrollton, TX • On-site

HomePro
See more jobs at HomeProexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

This is an on site position in Carrollton, TX
HomePro is seeking a knowledgeable and customer-focused Technical Support Representative to provide advanced support for our residential smart home and security solutions. This role is ideal for someone with hands-on experience in home automation, alarm systems, and integrated technologies.

Key Responsibilities

  • Act as the primary technical resource for internal teams and HomePro clients through inbound and outbound call, email, and SMS support.

  • Manage escalated support cases involving HomePro-installed systems such as security panels, surveillance cameras, smart thermostats, lighting controls, door locks, and sensors.

  • Diagnose and resolve connectivity issues across Z-Wave and Wi-Fi-enabled devices.

  • Monitor and address connectivity concerns reported by service vendors and monitoring partners.

  • Guide customers through mobile app setup, remote access configuration, and system synchronization.

  • Partner with field technicians to troubleshoot installation challenges and ensure optimal system performance.

  • Log all support interactions in the Odoo CRM system and escalate unresolved issues to Tier 3 or engineering partner teams.

  • Support internal knowledge sharing by contributing to documentation and assisting in the training of Tier 1 representatives.

Skills and Qualifications

  • 2–4 years of technical support experience, preferably in smart home or residential security systems.

  • Familiarity with platforms such as Alarm.com, Control4, Honeywell and Clare.

  • Strong understanding of networking fundamentals and home automation protocols.

  • Excellent communication and customer service skills, verbal and written.

  • Strong problem-solving skills and technical acumen.

  • Experience with CRM / ticketing systems is beneficial.

  • Ability to work effectively within a team as well as independently.

  • Customer-focused with a passion for delivering quality service.

Educational and Experience Requirements

  • High school diploma or GED required; additional technical certifications are advantageous.

  • Minimum of 1-year experience in a similar support role is preferred.

  • Familiarity with CRM software and ticketing systems is beneficial.

Benefits and Compensation

  • Competitive salary with opportunities for advancement.

  • Comprehensive benefits package including medical, dental, and vision coverage.

  • 401(k) plan with company match.

  • Generous paid time off and company-recognized holidays.

  • Access to on-site gym facilities and other employee wellness programs.

  • Discounts on company products and services.

Job Type: Full-time

Company Website: www.HomeProTech.com

We are an equal opportunity employer and value diversity at our company. We do not

discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age,

marital status, veteran status, or disability status.

TX DPS: B09309 - Fire License: ACR-1757869 M#228511 - Electrical: TECL#32568