Financial Services Operations Manager Jobs in Ontario

Are you seeking opportunity? Hanover Honda is looking for a Financial Services Manager to join our expanding team!

The Financial Services Manager will be responsible for helping customers secure financing options, such as auto loans or leases, and explaining the terms and conditions of the financial agreements. Additionally, you may offer extended warranty plans, insurance products, and other financial services to enhance the overall buying experience. If you have strong interpersonal skills, in-depth knowledge of financing options, and the ability to ensure a seamless and satisfactory transaction for customers then this is the role for you! 

Job Duties: 

• Responsible for selling financing, mechanical repair service contracts, GAP insurance, credit insurance and other Aftermarket products to clients
• Utilization of dealership management systems and procedures to deliver exceptional customer service
• Maintain a current knowledge of manufacturer products, rebates, financing, leasing and incentive programs
• Read, understand and adhere to all rules, regulations and procedures as required by the employer
• Work in strict compliance with the laws of Ontario and Canada
• Ensure all work performed is thorough, accurate and completed on time
• Preparation of all documentation, contracts, registration, submission, funding, commissioning, etc. related to all transactions and sales/leases of vehicles
• Maintain all reports and records as required by the manufacturer, dealership and suppliers
• Attend sponsored training as scheduled
• Ensure quotes for products and services are competitive
• Establish and maintain strong and professional relationships with all financial institutions, manufacturer finance centres and third-party vendors
• Keep customers and staff updated on the progress of a vehicle delivery
• Consistently meet and exceed customer expectations
• Handle and resolve customer complaints in a courteous and professional manner, ensuring a positive outcome and maintaining a high level of customer satisfaction

Successful Candidates Possess: 

• Valid OMVIC certification
• Valid driver’s license and a clean driving record
• Professional demeanour and appearance  
• Ability to work in a team
• Strong interpersonal skills with an upbeat and engaging attitude
• Excellent listening skills
• Self-motiving with excellent work ethic
• Ability to problem solve and high attention to detail
• Loves a fast-paced environment
• Solid computer skills and understanding of technology
• Experience with Dealership Management Systems (PBS) is considered an asset

Why Work for UpAuto Group: 

• A competitive benefits and compensation plan
• A leadership team that believes personal growth, mentorship, ongoing training and support
• UpAuto is a purpose-built business that focuses on driving growth and performance improvement at each dealership to benefit all stakeholders
• A culture of inclusivity where every individual's unique perspective is valued and respected

• We embrace a customer-centric culture, where every decision and action is guided by our commitment to providing exceptional service

  
  

Position Status Disclosure:

• This posting is for an existing position vacancy within the SALES Department.

Job Details:

• This role is required on a FULL-TIME, PERMANENT basis
• Comprehensive benefits package available

• Work Location: On-site in HANOVER

• The expected compensation range for this role is $70,000 - $100,000 /year (The range may vary based on experience and qualifications)

This compensation encompasses base salary and vacation pay as required under Ontario Regulation 476/24 made under the Employment Standards Act, 2000.

We are committed to providing accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please let us know.

The UpAuto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace. We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.