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Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!
The Document Processing Clerk is responsible for processing a variety of legal requests related to customer accounts that are received by the Bank such as levies, liens, garnishments, subpoenas, court orders, legal research requests, social security account verification, establishment of fiduciary accounts and power of attorneys, bankruptcies and releasing of deceased account holder funds to an estate or beneficiary in compliance with Bank and legal requirements. The ideal candidate will have a strong banking background with a solid ability to read, review, and comprehend legal documents, ensuring compliance and accuracy in approvals and reviews.
Key Responsibilities:
• Review and interpret legal orders to ensure accurate understanding of the instructions provided.
• Reviews, process, and issue branch approval for legal documentation received related to customer accounts and banking transactions and references to any relevant laws and regulations to ensure requests and orders are processed in accordance with Bank and legal requirements.
• Prepare and file bank responses to legal requests with courts, attorneys, and agencies; notify customers by mail of actions taken.
• Assists with department intake of legal requests; creates cases for received requests to be tracked and managed electronically.
• Provides exceptional customer service to a variety of internal and external parties including customers, branches, agencies, and attorneys.
Competencies Required:
• Ability to apply advanced reading and comprehension skills.
• Possess a solid ability to read, review and comprehend legal documents, ensuring compliance and accuracy in approvals and reviews.
• Good internet research skills with proficiency in Microsoft Office (Excel, Word, Outlook, SharePoint portal sites), and the ability to quickly learn and navigate banking software applications and systems (Bancline, Mozart) and related government websites.
• CRM and case management software experience a plus.
• Excellent organizational and data entry skills, ability to maintain accuracy, and ability to meet deadlines.
• Customer service orientation with effective problem-solving abilities and sound decision-making skills.
• Ability to follow directions and apply proper policies, procedures, and guidelines.
• Ability to work flexible hours; demonstrated good attendance and punctuality.
• Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
• Excellent verbal and written communication skills with the ability to maintain confidentiality and professionalism while interacting with internal and external parties.
• Working knowledge of banking policies and procedures with the ability to read and comprehend related legal documents, laws, and statutes.
Qualifications:
Minimum Qualifications/Experience:
• 1+ years of banking experience with the ability to apply advanced reading and comprehension skills for document processing required.
Formal Education & Certification:
• High School Diploma or equivalent required.
Work Status:
• Full-Time.
Supervisory Responsibility:
• None.
Travel:
• 0% - Negligible amount of travel expected.
Working Conditions:
• Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.
Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Woodforest is an Equal Opportunity Employer, including Disability and Veterans.