Field Tech Associate Jobs in Frisco, TX (NOW HIRING)

Job Description: Field Service Engineer (Associate/Staff/Senior/Lead) The Colony, TX 75056 About Us Oceus Networks’ mission is to enable our customers to securely communicate anywhere at any time. Our team of telecommunications experts works to solve the unique communications and data challenges in a wide range of commercial private networks, combat tactical, austere, and emergency response situations. We develop, integrate, and customize technology for delivering access to fast, reliable broadband connectivity in mission-critical operations. For more information, please visit us at https://oceus.io Security Clearance Requirement: Current clearance or ability obtain a secret clearance Location: Local to The Colony, TX to support on-site work Travel: Expected 5-10%Job Type: Full Time offering competitive salary and eligibility for company benefits Position Overview - Multiple Openings - All Levels Our Field Service Engineers operate and maintain end-to-end solutions, systems, and products for our customers. The role investigates and resolves product and solution problems in conjunction with other engineering and technical personnel. Candidates load software, configure, integrate, verify, and troubleshoot solutions in a lab environment or customer site using Oceus Network’s products, 3rd party products, and/or customized packages. Candidate hiring tier (Associate, Staff, Senior, or Lead) will be determined during the interview process based on total years of experience, technical capability, and leadership scope. Universal Position Requirements U.S. Citizenship Current secret security clearance (or ability to obtain a clearance) Bachelor of Science degree in Computer Science/Telecommunications or related field Current state-issued driver's license Current U.S. passport Preferred Qualifications: Current U.S. Government Security Clearance is preferredTechno-Functional Competency Requirements: Ability to work independently, demonstrating initiative and problem-solving skills. Excellent written and verbal English communication skills, with the ability to convey complex technical information clearly Ability to work under pressure, meet deadlines, and deliver with high quality Ability to solve problems and work with minimum supervision Ability to learn quickly and work in a team environment Core Technical Knowledge Requirements: Excellent knowledge of installation and configuration of servers, routers and switches Preferred Technical Skills: Working knowledge of wireless technologies such as LTE and GSM is a plus. Level Breakdown & Tiered Qualifications (Associate/Staff/Senior/Lead) Associate (0-2 years) Experience: 0–2 years of engineering experience in computer technology, telecommunications, or related systems integration roles. Skill Focus: Foundational understanding of IP networking concepts (routing, switching, basic troubleshooting) and familiarity with computer hardware, servers, or network equipment installation. Ability to follow technical instructions, procedures, and diagrams accurately. Strong willingness to learn advanced systems integration and secure implementation practices. Good written and verbal communication skills, especially in reporting issues and documenting work. Problem‑solving mindset and ability to work effectively in fast‑paced or dynamic field environments. Ability to collaborate with teammates, customers, and cross‑functional groups. Responsibilities: Assist in the installation, configuration, and testing of customer solutions. Perform basic troubleshooting of hardware, software, and network issues under guidance from senior engineers. Support field deployments by documenting steps, system configurations, and issues encountered. Follow established security and compliance procedures during system setup and maintenance activities. Communicate clearly with customers and internal teams to report technical observations, progress updates, and unresolved issues. Maintain accurate service logs, trouble tickets, and customer support records. Learn and develop technical skillsets through hands‑on work and mentoring from senior staff. Staff (2-4 years) Experience: 2–4 years of engineering experience in computer technology, telecommunications, or related systems integration roles. Skill Focus: Solid understanding of IP networking concepts, including routing, switching, VLANs, and network troubleshooting methodologies. Hands on experience installing and configuring computer hardware, servers, routers, switches, and related network equipment. Ability to interpret and execute technical instructions, diagrams, system architectures, and integration procedures with high accuracy. Demonstrated ability to troubleshoot complex system issues across hardware, software, and network layers. Strong verbal and written communication skills, especially in customer interaction, technical reporting, and escalation management. Ability to operate effectively in fast paced, dynamic field environments and adapt to unexpected technical challenges. Proven teamwork skills, including collaboration with cross functional engineering groups, customers, vendors, and project teams. Strong initiative and continuous learning mindset, including developing deeper expertise in secure system implementation and advanced system integration. Responsibilities: Lead the installation, configuration, and end-to-end testing of customer solutions using company products and approved third-party components. Perform advanced troubleshooting of hardware, software, and network issues, providing guidance to junior engineers when needed. Oversee field deployments, ensuring accurate documentation of installation procedures, system configurations, test results, and operational issues. Implement and enforce established security and compliance procedures during system setup, maintenance, and integration activities. Serve as a primary technical point of contact for customers by delivering clear, timely updates and resolution plans. Maintain detailed and accurate service logs, issue tickets, configuration records, and customer support documentation. Contribute to continuous improvement by recommending process updates, identifying recurring issues, and supporting new solution integrations. Mentor Associate-level engineers through hands-on training, guidance, and knowledge-sharing during field and lab activities. Senior (5-7 years) Experience: 5–7 years of engineering experience in computer technology, telecommunications, or related systems integration roles. Skill Focus: Expert-level understanding of IP networking, including routing protocols, switching architectures, VLAN design, QoS, and advanced troubleshooting methodologies. Extensive hands on experience installing, configuring, and optimizing servers, routers, switches, radios, and related telecommunications or networking equipment. Ability to analyze, interpret, and execute complex technical diagrams, multi system architectures, and specialized integration procedures with precision. Proven ability to diagnose and resolve deeply complex technical issues across hardware, software, network, and security layers, often in time sensitive or mission critical environments. Exceptional communication skills for customer engagement, including translating technical concepts into clear operational terms and managing escalations professionally. Strong capability to perform effectively in dynamic, high pressure field environments and adapt quickly when faced with unexpected technical or operational challenges. Demonstrated leadership in cross functional collaboration, working with engineering teams, customers, vendors, and project stakeholders to drive solutions forward. Strong initiative and continuous learning mindset, including advancing expertise in secure system implementation, emerging telecommunications technologies, and next generation system integration. Responsibilities: Lead and oversee complex installations, configurations, and full end to end validation of customer solutions using company products and integrated third party components. Diagnose and resolve advanced hardware, software, and network issues, often involving multi layered or cross system interactions, and drive high-priority escalations to resolution. Direct field deployments, ensuring all installation procedures, system architectures, test results, and operational challenges are accurately documented and aligned with best practices. Enforce and improve security and compliance procedures during system setup, integration, and maintenance activities, serving as a subject matter expert in secure solution implementation. Act as the senior technical interface for customers, delivering clear technical guidance, operational assessments, risk identification, and strategic resolution plans. Maintain comprehensive and precise service logs, issue records, configuration documentation, and customer support materials, ensuring traceability and audit readiness. Lead continuous improvement initiatives by identifying systemic issues, contributing to solution design enhancements, and supporting integration of new technologies or architectures. Mentor and develop Staff and Associate level engineers through structured training, field guidance, and advanced knowledge sharing to elevate team capability. Lead (8-10 years) Experience: 8–10 years of engineering experience in computer technology, telecommunications, or related systems integration roles. Skill Focus: Master level understanding of IP networking, including complex routing designs, switching architectures, multi-layer VLAN environments, QoS strategies, and advanced diagnostic methodologies. Extensive field experience configuring, optimizing, and validating servers, routers, switches, radios, and multi technology telecommunications systems in mission critical environments. Ability to interpret, critique, and design complex technical diagrams, multi system architectures, and custom integration workflows with engineering level precision. Proven ability to resolve deeply complex, cross domain issues spanning hardware, software, security, and networking layers—often under high operational pressure and stringent timelines. Exceptional communication, negotiation, and presentation skills for senior level customer engagement, escalation management, and cross functional leadership. Demonstrated capability to lead technical teams in dynamic, high pressure field environments while navigating unexpected challenges with strategic clarity and composure. Strong leadership in cross functional collaboration, aligning engineering teams, customers, vendors, and internal stakeholders to achieve operational and strategic objectives. Highly proactive mindset with deep commitment to continuous learning, secure implementation best practices, and mastery of next generation telecommunications technologies and architectures. Responsibilities: Direct and coordinate the planning, execution, and validation of highly complex customer solution deployments involving company products, multi-vendor systems, and custom integrations. Serve as the highest-level escalation point for critical hardware, software, and network issues, leading cross functional troubleshooting efforts and ensuring rapid, sustainable resolution. Architect and refine field deployment methodologies, ensuring consistent adherence to best practices, security guidelines, and performance standards across all engineering teams. Lead risk assessment, operational evaluation, and strategic technical decision making for customer missions, providing senior level guidance to internal leadership and external stakeholders. Oversee documentation quality and completeness across teams, ensuring all installation records, system configurations, test results, and customer support materials meet audit ready standards. Drive organizational continuous improvement initiatives by identifying systemic issues, recommending structural design enhancements, and championing adoption of emerging technologies and architectures. Lead and develop Staff and Senior level engineers through targeted coaching, advanced technical mentorship, and structured capability building programs. Represent field engineering in cross department strategic planning, collaborating with engineering, product, security, and leadership teams to influence long term platform direction and deployment strategy. Individuals with disabilities who need assistance with the application process may contact us by email: hr@oceusnetworks.com or phone: 703-234-9176. This position offers a full-time salary and eligibility to participate in the company's benefits program. Oceus offers competitive compensation and benefits to all employees. Salary ranges are advertised based on good faith estimates at the time of posting and indicating pay that Oceus anticipates for successful applicants. The estimated salary range displayed in this posting is dependent upon position requirements, individual qualifications, education, experience, location, and other job-related factors. Our recruiting team will review candidates' related experience and desired salary targets during the evaluation process. All qualified candidates will be considered. Our Commitment to Diversity, Equity, and InclusionAt Oceus our people are as diverse as our projects. We understand and embrace the belief that our differences are what make us a team. We are guided by Equal Employment Opportunity (EEO) principles and laws and provide qualified applicants opportunities for employment based on merit and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Equal Employment Opportunity is the Law. Applicants have rights under Federal Employment Laws: Family and Medical Leave Act EEOC - Know Your Rights Employee Polygraph Protection Act (EPPA) Oceus complies with Form I-9 identity and legal work authorization requirements, and we utilize E-Verify for Employment Eligibility Verification in accor