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Field Support Jobs in Illinois (NOW HIRING)

Copan Diagnostics, Inc

Be Seen First

Traveling Field Support Engineer

Chicago, IL · On-site

$35 - $39/hr

The Traveling Field Support Engineer is involved in all areas of microbiology equipment technology. This position is responsible for new equipment inspections and installations, administering ...

Service Global, Inc

Desktop Field Support

Chicago, IL · On-site

$20.75 - $26.50/hr

Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including ...

Dohrn

FT Field Support Representative

Northlake, IL · On-site

$18.50/hr

Dohrn is currently seeking a Field Support Representative at our Northlake, Terminal. Full time $18.50 hr Shift: Monday- Friday 4pm -1230am Responsibilities • Prepare paperwork for launching ...

Dohrn

FT Field Support Representative

Northlake, IL

$18.50/hr

Dohrn is currently seeking a Field Support Representative at our Northlake, Terminal. Full time $18.50 hr Shift: Monday- Friday 4pm -1230am Responsibilities Prepare paperwork for launching drivers ...

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Showing results 21-40

All JobsField Support JobsField Support Jobs in Illinois

Field Support information

What is a field support?

Field Support roles involve providing technical assistance, maintenance, and troubleshooting services directly at client or operational sites. Professionals in these positions often travel to different locations to install, repair, or maintain equipment, and assist customers or teams with on-site issues. They are essential in ensuring minimal downtime and optimal performance of products or systems, acting as a bridge between customers and the company’s technical teams. Field Support staff must have strong problem-solving skills, technical knowledge, and effective communication abilities to address a wide range of challenges efficiently.

What are the key skills and qualifications needed to thrive as a field support professional?

Field Support professionals need strong technical troubleshooting abilities, a background in IT or engineering, and often an associate or bachelor's degree in a related field. Familiarity with ticketing systems, remote diagnostic tools, and sometimes vendor-specific certifications like CompTIA A+ or Cisco CCNA are commonly required. Excellent communication, problem-solving skills, and a customer-focused attitude help them stand out in this role. These skills ensure quick resolution of technical issues, high customer satisfaction, and reliable on-site service delivery.

What are some common challenges faced by field support professionals, and how can they be effectively managed?

Field Support professionals often encounter challenges such as troubleshooting complex technical issues on-site, managing time efficiently across multiple locations, and adapting to diverse client environments. Effective communication and strong problem-solving skills are crucial for quickly diagnosing issues and providing timely solutions. Staying organized, proactively planning routes, and leveraging remote support tools can help manage workloads and improve service quality. Additionally, collaborating closely with internal teams ensures that unique client needs are addressed and technical updates are implemented smoothly.

What is the difference between Field Support vs Field Service Technician?

AspectField SupportField Service Technician
CredentialsTypically requires technical certifications or relevant experienceOften requires technical certifications, such as A+ or manufacturer-specific training
Work EnvironmentPrimarily office-based with on-site client visitsMostly on-site at customer locations for equipment repair and maintenance
Employer & IndustryIT companies, telecom providers, and technology firmsManufacturers, equipment providers, and technical service companies
Common Search & ComparisonYesYes

Field Support and Field Service Technician roles share similarities in technical skills and certifications. However, Field Support often involves remote troubleshooting and client communication, while Field Service Technicians focus on hands-on repairs at customer sites. Both roles are essential in technology and equipment industries, but their work environments and daily tasks differ.

What does field support do?

Field support involves providing technical assistance, maintenance, and troubleshooting services at client locations. Support technicians often install, repair, and upgrade equipment or systems, using tools and diagnostic software, and may require certifications or technical knowledge relevant to the industry. They typically work on-site and may follow scheduled or emergency service requests.

What are popular job titles related to Field Support jobs in Illinois?

For Field Support jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Field Support jobs in Illinois look for?

The top searched job categories for Field Support jobs in Illinois are:

Field Support jobs near you
Infographic showing various Field Support job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Traveling Field Support Engineer

Copan Diagnostics, Inc

Chicago, IL • On-site

$35 - $39/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 22 days ago

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Job description

The Traveling Field Support Engineer is involved in all areas of microbiology equipment technology. This position is responsible for new equipment inspections and installations, administering preventative maintenance (PM), calibrating and performing electrical safety tests (EST) on automated microbiology equipment, monitoring work order requests, troubleshooting, completing repairs, and documenting all service activities.


Key accountabilities

  • Perform tasks associated with the installation, maintenance, repair, troubleshooting, and assembly of automated microbiology equipment involving basic knowledge and abilities associated with electronics, robotics, and mechanical processes.
  • Achieves performance measures associated with the maintenance of equipment, productivity, customer satisfaction, and other performance standards.
  • Complete all necessary documentation of activities involving the servicing of equipment in accordance with the manufacturer's requirements.
  • Serves as a resource for the proper operation and maintenance of equipment.
  • Instructs instrument operators in proper equipment use.
  • Adheres to the highest level of customer service while managing customer requests with diplomacy.


BASIC COMPETENCES

  • Reliable and able to work independently with limited supervision
  • Excellent customer service skills
  • Outstanding communication abilities
  • Computer literacy
  • Ability to read instrument schematics


JOB LEVEL SKILLS

Associate’s degree in Industrial, Electrical, or Mechanical Engineering, or minimum 2–3 years of equivalent formal related training

Comfortable working in clinical environments with infectious agents and biohazards

Willingness and ability to work outside normal working hours, including weekends and holidays

Ability and willingness to travel extensively (approximately 75%) with minimal notice.


PHYSICAL REQUIREMENTS

  • Must be able to sit for long periods (e.g., on airplanes or in vehicles)
  • Must have manual dexterity to operate job-related equipment and tools
  • Must be able to occasionally lift and/or move up to 75 lbs
  • Must be able to occasionally crouch, kneel, and/or duck into tight spaces
  • Must be able to stand for long periods
  • Extended kneeling and crouching may be required.


WORK ENVIRONMENT

  • Frequent travel to off-site job locations
  • Work is often performed in clinical or laboratory settings
  • Exposure to infectious agents and biohazards
  • Unpredictable scheduling, including work on weekends and holidays

Company Description

Be a part of a dynamic and rapidly growing company. With a reputation for innovation, COPAN is the leading manufacturer of collection and transport systems in the world. COPAN’s collaborative approach to innovation in pre-analytics has resulted in the original FLOQSwabs, ESwab, FecalSwab, and UTM, as well as Full Laboratory Automation. COPAN’s collection and systems have been proven to advance the quality of traditional and contemporary microbiology assays. COPAN's automation includes specimen processing, smart incubation, digital imaging, and strong algorithms for the automatic segregation of bacterial cultures, followed by automated colony picking.